Troubleshooting

Problem

Cause/Solution

A

 

When functions such as movie recording or sending images

 

Camera

using an Eye-Fi card are used for a long time, or when the camera

94

temperature rises.

is used in a location with a high ambient temperature, the

 

 

camera temperature may rise. This is not a malfunction.

 

 

 

 

Shooting Issues

Problem

 

Cause/Solution

A

 

 

Cannot set to

 

 

87, 90,

 

 

Disconnect the HDMI cable or USB cable.

E18,

 

shooting mode.

 

 

 

E20

 

 

 

 

 

 

 

 

 

 

 

• When camera is in playback mode, press the cbutton,

28

 

 

 

 

shutter-release button or b(emovie-record) button.

 

 

 

No picture can be

• When menus are displayed, press the dbutton.

6

 

 

•

Battery is exhausted.

18

 

 

taken.

 

 

•

When the scene mode is Night portrait or Backlighting

36, 39,

 

 

 

 

 

 

 

with HDR set to Off, raise the flash.

52

 

 

 

• When flash lamp flashes, flash is charging.

52

 

 

 

 

 

 

 

Cannot take 3D

In some shooting conditions, such as when the subject moves or

 

 

 

the subject is dark or low in contrast, the second shot may not be

–

 

images

 

taken or the 3D image may not be saved.

 

 

 

 

 

 

 

 

 

 

 

 

 

• Incorrect focus mode setting. Check or change the setting.

58, 59

 

 

 

• The intended subject is one with which autofocus does not

81

 

 

 

 

perform well.

 

 

 

Camera cannot

•

Set AF assist in the setup menu to Auto.

104, E77

 

focus.

•

Subject is not in focus area when shutter-release button is

26, 66

 

 

 

 

pressed halfway.

 

 

 

 

• The focus mode is set to E(manual focus).

58

 

Technical

 

• Turn camera off and then on again.

19

 

 

 

 

 

 

 

 

 

 

Colored stripes may appear when shooting subjects with

 

 

 

Colored stripes

repeating patterns (such as window blinds); this is not a

 

 

Notes

The colored stripes will not appear in captured images or

–

appear on the

malfunction.

 

 

 

 

 

 

 

 

monitor when

recorded movies. However, when using Continuous H: 120 fps

 

 

and

shooting.

 

 

or HS 480/4×, the colored stripes may be seen in the captured

 

 

 

 

 

 

 

 

Index

 

images and recorded movies.

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Use flash.

52

 

 

Pictures are

• Use vibration reduction or motion detection.

104, 104

 

 

 

•

Use D(Best Shot Selector).

65

 

 

blurred.

 

 

•

Use a tripod to stabilize the camera (use with the self-timer for

55

 

 

 

 

 

 

 

better results).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bright specks

 

 

 

 

 

appear in pictures

Flash is reflecting off particles in air. Lower the flash.

52

 

 

shot using flash.

 

 

 

 

 

 

 

 

 

 

 

F9