Nortel Networks 1750 manual Troubleshooting

68 Chapter 4 Management IP interface configuration

Troubleshooting

If you cannot connect to the VPN Router 1750 by using your browser, check the following items:

•Ensure that you entered the correct IP address in the browser window.

•Type a known URL in the browser window to ensure that your network connection is good.

•Check that the management IP address is on the same subnet as the physical Local Area Network (LAN) attached to the gateway.

•Ensure that your PC runs a supported browser, either Internet Explorer Version 5.5 or later, or Netscape Navigator 4.79 or 6.2.

•Check the physical connections on the VPN Router 1750, especially the LAN cables and the power cord.

If you still cannot connect to the VPN Router 1750 by using a browser, connect a terminal or PC to the gateway with the serial cable and check the management IP address listed in the serial menu. For more information, see “Configuring the management IP address” on page 63. Reconfigure the management IP address if necessary.

If you cannot resolve the problem, contact the Nortel Technical Solutions Center closest to you.

NN46110-316 03.01