Nortel Networks i2021 Series manual Hold Key, Transfer, Conference and Drop

i2021 ISDN Teleset

Fig. 9: Calling Party Name

NOTE: The complete top line of the display (Calling Line ID) can

be viewed on any “Off-Hook” Call Appearance by pressing the Call Appearance key. Pressing an Off-Hook Call Appearance key will cause the display to scroll.

Hold Key

During a call, you can answer an incoming call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN. This operates by pressing another Call Appearance key while on a call. Your call is automatically placed on hold and the Call Appearance flashes to indicate the held conversation.

1.During a call, press Hold or a new Call Appearance key.

2.If you selected Hold, press a Call Appearance key and complete the call.

3.Return to the original call by pressing the flashing hardkey.

4.Go On-Hook after the call is complete.

Transfer, Conference and Drop

These very useful features are available on your Teleset. Transfer, Conference and Drop are actually switch features and must programmed both in the switch and in the Teleset.

The Conference key can give you access to 3-way and/or 6-way conferencing, depending upon which features are administered by your service provider.

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