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Nortel Networks i2021 Series manual Advanced Features

Models: i2021 Series

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i2021 ISDN Teleset

ADVANCED FEATURES

DSS/BLF (Direct Station Select, Busy Lamp Field)

DSS – This feature allows calls to be transferred to a station without dialing the station on the keypad.

BLF – For use by attendant consoles - When an incoming call rings the main number, an attendant can use this feature to check the status of a line for a busy condition. If inactive, a call may then be transferred by using the DSS key.

NOTE: Only Non-PrimCA keys can be programmed as a DSS key. You must first change a PrimCA key to a General CA key.

PROGRAMMING A DSS/BLF (DIRECT STATION SELECT / BUSY LAMP FIELD) FEATURE

TO PROGRAM A DSS/BLF

1.Ensure the Call Appearances to be used for the BLF are set to General Call Appearances.

2.Press MENU, MORE, MORE, MORE, DSS/BLF

3.Select a Call Appearance. Press it a second time to confirm your selection.

4.Press the SetAddr softkey. If your line is a Centrex line, the DN must be edited. For convenience, 4-digit, 5-digit, and 7-digit dialing options are provided. Use the edit key to effect the changes.

DSS/BLF OPERATION

After you answer the incoming call, press the Transfer Key. You will receive dial tone. Press the appropriate DSS key and then Transfer. The call will be transferred.

NOTE: When a Call Appearance is programmed as a DSS/BLF, the user cannot bridge onto an active call. The key no longer operates as a Shared Call Appearance.

TSMS Not Available in this Release

Disabling Softkeys

Sometimes a softkey feature will appear on the display and not be available to the user. For example, the PkUp key appears on the display but the Call Pick-Up feature is not available to the user. Other times a user may prefer to have a hardkey and an LED indicator for a feature. Many users prefer moving Call Forward to a hardkey.

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Nortel Networks i2021 Series manual Advanced Features

Contents

I2021 Series Isdn Teleset Users Guide Page Trademark Acknowledgment Mandatory Customer InformationFederal Communications Commission FCC Requirements, Part Important Safety Instructions Table of Contents Table of Figures Isdn i2021 S/T Telesets FeaturesIntroduction About This ManualRinger Controls Voice Operation FeaturesVolume Control Touchtone Keypad AccessoriesMULTI-LANGUAGE Isdn Interfaces InstallationParts List Power Switch Line and Power Connections i2021 TelesetSwitch Settings TR SwitchPS1/PS2 Switch Settings Terminating ResistorsPoint-to-Point Circuits Passive-Bus or MultipointLine Configuration Service Profile Identifier SpidDirectory Number FeaturesSwitch Type Call Appearance KeysInstalling the Logo Plate Assembling Softkeys Connecting the i2021- AUTO-INSTALL AUTO-INSTALLAUTO-SWITCH AUTO-SPID Procedures AUTO-SPIDAUTO-DOWNLOAD Connecting the i2021- MANUAL-INSTALLManually Choosing the Switch Type Press MENU, MORE, MORE, Config, MORE, MORE, Spid Manually Entering the SpidManual Switch Downloading Manually Programming Call AppearancesPage Page Page Manually Programming Feature Keys I2021 Isdn Teleset Setting the Contrast Setting Up the TelesetAdjusting the Display Viewing Angle Setting the Backlighting Options Setting the Date and Time Clock Ringing Patterns Page 2ND Ring Primca Primary Call AppearancePage Priort CA Priority Call Appearance Confca Conference Call AppearanceIntercom Speed Dial KEY Assignment Page Editing a Speed Dial Number Setting the Alarm Time Press MENU, Alarm Setting Protection Levels Password SelectionThere are Three Levels of Password Protection Page Changing the Keycaps Changing the Language on Keycaps and DisplayEnglish French Spanish Changing the Display LanguageVoice Operation Non-Programmable Hardkeys and IndicatorsOperations Terms and NomenclatureDisplay Window and Menus Dialing OFF-HOOK Placing CallsAnswering Incoming Calls Dialing ON-HOOKDisplay Information Calling Party NumberHold Key Transfer, Conference and DropTransferring Incoming Calls WAY Conferencing Conferencing TWO Outgoing CallsConferencing TWO Incoming Calls Conferencing AN Incoming Call to AN Outgoing CallConferencing AN Outgoing Call to AN Incoming Call Drop Feature Directory Teleset FeaturesRedial Directory ChangesPage Call Records Viewing the Call Logs with Calling Party Name and Number Dialing from the Call LOG Saving a Callog Entry to the Directory Page Tsms Not Available in this Release Disabling Softkeys Advanced FeaturesDSS/BLF Direct Station Select, Busy Lamp Field DSS/BLF OperationPage Key Mapping Inspect View Inspect or VIEW?Protecting Keys from Being Overwritten Disabling the Automatic Download Protecting Specific Keys from an Automatic DownloadDisable Call Logs on Shared Call Appearance Disable LoggingTesting Key ClicksCode Error Type Meaning Checking the FW Version Troubleshooting ProblemsMaintaining the Teleset Loading FWCAN’T SET DSS/BLF, CONFCA, or Other CA Types CAN’T SET Call Appearances Back to PrimcaGlossary Page Index AutoRedial Iii