Troubleshooting your IP Phone | Nortel Networks IP Phone 1230

Troubleshooting your IP Phone 1230

Troubleshooting your IP Phone 1230

This section provides basic information about troubleshooting your IP Phone 1230 if Virtual Office causes a problem. For additional help, see “How to get help” on page 22.

Virtual Office

Virtual Office can cause error messages to display on-screen. Table 10 on page 148 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Busy, try again	Remote IP Phone is	Wait for remote IP
		active (not idle).	Phone to become idle
			and try again.

		ACD is logged on.	Log off ACD IP Phone
			before you initiate
			Virtual Office from
			another IP Phone.

		Make Set Busy is	Configure Make Set
		inactive on ACD IP	Busy active on ACD IP
		Phone.	Phone.

148

Image 148

Nortel Networks IP Phone 1230 manual Troubleshooting your IP Phone, Virtual Office

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1230-advanced features Troubleshooting your IP Phone 1230 Contents Welcome On page 9 shows the key labels Feature overview On page 9 shows the IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Other Connecting Power Connecting to the Local Area NetworkDenAn regulatory notice for Japan Operation Location Getting Help over the phone from a Nortel Solutions Center How to get helpGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller How to get help Getting started Using your IP PhoneBefore you begin IP Phone 1230 controls Using your IP Phone Using your IP Phone Press the Headset key to answer a call Using your IP Phone IP Phone 1230 display Call features and Flexible Feature Codes On page 32 shows the IP Phone 1230 LCD screen Installing your IP Phone On page 34 displays the connections on an IP Phone Connections on the IP Phone Connecting the headset optional Connecting the handsetAttaching the foot stand optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting the IP Phone optional Customizing your IP Phone 1230-basic features Password AdminVirtual Office Login Telephone Options Telephone Options Telephone Options menu Language Select Telephone OptionsOptions menu Adjusting volume Ringer Handset listen Handsfree listen Headset listen Buzzer Adjusting the display screen contrast Selecting a language Accessing display diagnostics ServicesDiagnosticsSelecting date and time format Telephone Options menu Telephone Options , and select Local Selecting a local dialpad toneDialPad Tone Viewing IP Phone information Performing diagnostics Configuring Call Log Options Configuring the Callers List logTelephone Options , and select Call Log Options Configuring New Call Indication New call indication Off New call indication On Configuring Preferred Name Match Preferred name match On Preferred name match Off Configuring the area codes Telephone Options , and select Call Customizing your IP Phone 1230-basic features Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Changing feature key labelsHook default path Handsfree Enabled Headset Enabled Feature Key label Telephone Options , and select Name Configuring the name display formatDisplay Format Configuring Live Dialpad First name, last name Last name, first nameTelephone Options , and select Live Dial Pad Press the Select soft key to save Customizing your IP Phone 1230-advanced features Electronic LockPersonal Directory Local Tools menu Managing your Station Control Password Assigning an Scpw Turning Password Protection on or off Enable Password Protection Disable Password Protection Configuring an Electronic Lock on your IP PhoneLocking your IP Phone Unlocking your IP Phone Dial the Electronic Lock Deactivate FFC Customizing the Personal Directory Adding an entry Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter key Preferences Contrast Language Local Diagnostics Network Configuration Using Virtual OfficeLock Menu Logging on to Virtual Office IP Phone Can I log on to IP Phone 1230? Customizing your IP Phone 1230-advanced features Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP Phone Disconnecting your office IP Phone from a remote IP Phone Logging off Virtual Office Using the telephone dialpad Using the soft keysOperating your IP Phone Entering and editing text Making a call Soft key Description Using the Callers List Dialing an entry Deleting an entry Using the Redial List Deleting the entire Callers List Dialing an entry Using Off-hook dialing Deleting the entire Redial List Using On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Switching from handsfree to handset mode Switching from handset mode to handsfreeUsing a headset Muting a handsfree call Switching from handsfree to headset Using the Corporate DirectorySearching for a specific number Using the Personal Directory Making a call using the Corporate Directory Making a call Using PredialDirectory Using AutoDial to make a call Using AutoDialEditing a Predial number Storing an AutoDial number Displaying an AutoDial number Using Ring Again Enter the Ring Again Activate Flexible Feature CodeActivating Ring Again Calling a Ring Again party after notification Deactivating Ring Again before notification Using Last Number RedialPress the Ring Again Deactivate FFC Making a call using Speed Call Using Speed CallStoring a Speed Call number Using System Speed Call Using HotLinePress the System Speed Call Controller SScCtl soft key Using Intercom Calling Making an intercom call Answering a call Using Automatic AnswerbackManaging calls while not on a call Using Call Pickup Activating Automatic AnswerbackDeactivating Automatic Answerback Answering a call in your own call pickup group Answering a call in another call pickup group Enter the Pickup Directory Number Using Call Hold Managing calls during a call Placing a call on hold Using Call WaitingRetrieving a call on hold Answering an call during another call Transferring a CallReturning to the original call Using Timed Reminder Recall Transferring a call to a third party Transfering a call using Timed Reminder Recall Using Attendant Recall Using Call Park Parking a call on the System Park DN Parking a call on a DN not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked call Recording a Calling Party Caller Number Displaying call details Managing calls while away from your desk Using Call ForwardActivating Call Forward Deactivating Call Forward Using Internal Call ForwardReinstating a Call Forward number Forwarding internal calls only Deactivating Internal Call ForwardReinstating Internal Call Forward number Press the IntForward key. or Using Remote Call Forward Activating Remote Call Forward Deactivating Remote Call Forward Using Call Join Managing multiparty calls Setting up a Conference Call Key, and use the Corporate DirectoryOr Personal Directory , Redial List , Goodbye key Disconnecting a conferee Using Conferee Selectable DisplayViewing active conferees Using Group Call Calling group membersConference Count Display returns an Call FFC Answering a group call Ending a group call Using Make Set Busy Managing calls while busy at workActivating Make Set Busy Deactivating Make Set Busy Configuring Automatic Wake-Up Hotel applicationsEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Activating Message Registration Verifying Automatic Wake-Up callReading meters Dial the Automatic Wake-Up Verify FFC Changing meter Resetting a meter to zero Using Maid IdentificationEntering cleaning status 130 Using Room Status Displaying room status Changing the status of a room Using Call Page Connect to make an announcement Paging FeaturesUsing Radio Using Automatic Post-selection Using Automatic Preselection Meet-MeDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Call Override features Using Voice CallMaking a voice call Responding to a voice call Overriding a busy signal Using Forced Camp-on feature Using Forced Camp-on Answering a call camped-on to your extension Using Enhanced Override Using Centrex or Exchange Line Switchhook Flash Using Centrex servicesUsing AutoDial Transfer Tracing calls Miscellaneous call featuresTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced call Charging a call in progress Dial the Call Detail Recording FFC Charging a transferred call to an account Charging a conference call to an account Transfer soft key Using the Buzz signal Using Privacy Release Using External Server Applications Troubleshooting your IP Phone Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Flexible Feature Codes Part 3 Basic features IP Phone 1200 LCD Expansion Module Keys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description Terms you should know Information display 159 160 Index 161 Index 163 164 Page Legal Notice