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Nortel Networks IP Phone 1230 manual Miscellaneous call features, Tracing calls

Models: IP Phone 1230

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				Operating your IP Phone 1230

Autodial			2.	Press the AutoDial key to call the
			2.	Press the AutoDial key to call the
				number desired.
				number desired.
			3.	Press the Goodbye key to end the call.
(Goodbye)

Miscellaneous call features

Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available.

•“Tracing calls” on page 141

•“Charging a call or charging a forced call” on page 142

•“Using the Buzz signal” on page 146

•“Using Privacy Release” on page 147

Tracing calls

Use the Call Trace feature to trace malicious calls within your system.

Tracing with the Call Trace key

Perform the following step to trace with the Call Trace key.

CallTrace		Press the CallTrace key.

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Nortel Networks IP Phone 1230 manual Miscellaneous call features, Tracing calls, Tracing with the Call Trace key

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1230-advanced features Troubleshooting your IP Phone 1230 Contents On page 9 shows the key labels WelcomeFeature overview On page 9 shows the IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Other Connecting to the Local Area Network Connecting PowerDenAn regulatory notice for Japan OperationLocation How to get help Getting Help over the phone from a Nortel Solutions CenterGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller How to get help Using your IP Phone Getting startedBefore you begin IP Phone 1230 controls Using your IP Phone Using your IP Phone Press the Headset key to answer a call Using your IP Phone IP Phone 1230 display On page 32 shows the IP Phone 1230 LCD screen Call features and Flexible Feature CodesOn page 34 displays the connections on an IP Phone Installing your IP PhoneConnections on the IP Phone Connecting the handset Connecting the headset optionalAttaching the foot stand optional Connecting the power optional Connecting the PC Ethernet cable Connecting the LAN Ethernet cableWall-mounting the IP Phone optional Password Admin Customizing your IP Phone 1230-basic featuresVirtual Office Login Telephone OptionsTelephone Options menu Telephone OptionsSelect Telephone Options LanguageOptions menu Ringer Handset listen Handsfree listen Headset listen Buzzer Adjusting volumeAdjusting the display screen contrast Selecting a language ServicesDiagnostics Accessing display diagnosticsSelecting date and time format Telephone Options menuSelecting a local dialpad tone Telephone Options , and select LocalDialPad Tone Viewing IP Phone information Performing diagnostics Configuring the Callers List log Configuring Call Log OptionsTelephone Options , and select Call Log OptionsNew call indication Off New call indication On Configuring New Call IndicationPreferred name match On Preferred name match Off Configuring Preferred Name MatchConfiguring the area codes Telephone Options , and select Call Customizing your IP Phone 1230-basic features Selecting a ring type Enabling or disabling Call Timer Changing feature key labels Enabling OnHook Default PathHook default path Handsfree Enabled Headset EnabledFeature Key label Configuring the name display format Telephone Options , and select NameDisplay Format First name, last name Last name, first name Configuring Live DialpadTelephone Options , and select Live Dial PadPress the Select soft key to save Electronic Lock Customizing your IP Phone 1230-advanced featuresPersonal Directory Local Tools menuAssigning an Scpw Managing your Station Control PasswordTurning Password Protection on or off Configuring an Electronic Lock on your IP Phone Enable Password Protection Disable Password ProtectionLocking your IP Phone Dial the Electronic Lock Deactivate FFC Unlocking your IP PhoneAdding an entry Customizing the Personal DirectoryEditing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Enter key Key FunctionContrast PreferencesLanguage Local Diagnostics Using Virtual Office Network ConfigurationLock Menu IP Phone Can I log on to IP Phone 1230? Logging on to Virtual OfficeCustomizing your IP Phone 1230-advanced features Using Virtual Office on your office IP Phone Using Virtual Office on your remote IP PhoneLogging off Virtual Office Disconnecting your office IP Phone from a remote IP PhoneUsing the soft keys Using the telephone dialpadOperating your IP Phone Entering and editing textSoft key Description Making a callUsing the Callers List Deleting an entry Dialing an entryDeleting the entire Callers List Using the Redial ListDialing an entry Deleting the entire Redial List Using Off-hook dialingUsing On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Switching from handset mode to handsfree Switching from handsfree to handset modeUsing a headset Muting a handsfree callUsing the Corporate Directory Switching from handsfree to headsetSearching for a specific number Making a call using the Corporate Directory Using the Personal DirectoryUsing Predial Making a callDirectory Using AutoDial Using AutoDial to make a callEditing a Predial number Displaying an AutoDial number Storing an AutoDial numberEnter the Ring Again Activate Flexible Feature Code Using Ring AgainActivating Ring Again Calling a Ring Again party after notificationUsing Last Number Redial Deactivating Ring Again before notificationPress the Ring Again Deactivate FFC Using Speed Call Making a call using Speed CallStoring a Speed Call number Using HotLine Using System Speed CallPress the System Speed Call Controller SScCtl soft keyMaking an intercom call Using Intercom CallingUsing Automatic Answerback Answering a callManaging calls while not on a call Activating Automatic Answerback Using Call PickupDeactivating Automatic Answerback Answering a call in your own call pickup groupEnter the Pickup Directory Number Answering a call in another call pickup groupManaging calls during a call Using Call HoldUsing Call Waiting Placing a call on holdRetrieving a call on hold Transferring a Call Answering an call during another callReturning to the original call Transferring a call to a third party Using Timed Reminder RecallTransfering a call using Timed Reminder Recall Using Call Park Using Attendant RecallParking a call on a DN not System Park DN or own DN Parking a call on the System Park DNRetrieving a parked call Parking a call using the Spre code or FFCDisplaying call details Recording a Calling Party Caller NumberUsing Call Forward Managing calls while away from your deskActivating Call Forward Using Internal Call Forward Deactivating Call ForwardReinstating a Call Forward number Deactivating Internal Call Forward Forwarding internal calls onlyReinstating Internal Call Forward number Press the IntForward key. orActivating Remote Call Forward Using Remote Call ForwardDeactivating Remote Call Forward Managing multiparty calls Using Call JoinKey, and use the Corporate Directory Setting up a Conference CallOr Personal Directory , Redial List , Goodbye keyUsing Conferee Selectable Display Disconnecting a confereeViewing active conferees Calling group members Using Group CallConference Count Display returns an Call FFCEnding a group call Answering a group callManaging calls while busy at work Using Make Set BusyActivating Make Set Busy Deactivating Make Set BusyHotel applications Configuring Automatic Wake-UpEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCDial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up callVerifying Automatic Wake-Up call Activating Message RegistrationReading meters Dial the Automatic Wake-Up Verify FFCChanging meter Using Maid Identification Resetting a meter to zeroEntering cleaning status 130 Displaying room status Using Room StatusChanging the status of a room Paging Features Using Call Page Connect to make an announcementUsing Radio Using Automatic Preselection Meet-Me Using Automatic Post-selectionDial the Radio Paging Access FFC Dial the Radio Page Answer FFC. You hear the paging tone Answering a RadioUsing Voice Call Call Override featuresMaking a voice call Responding to a voice callUsing Forced Camp-on feature Overriding a busy signalAnswering a call camped-on to your extension Using Forced Camp-onUsing Enhanced Override Using Centrex services Using Centrex or Exchange Line Switchhook FlashUsing AutoDial Transfer Miscellaneous call features Tracing callsTracing with the Call Trace key Charging a call or charging a forced call Using Call Trace without a Call Trace keyDial the Call Detail Recording FFC Charging a call in progressCharging a transferred call to an account Transfer soft key Charging a conference call to an accountUsing the Buzz signal Using External Server Applications Using Privacy ReleaseVirtual Office Troubleshooting your IP PhoneTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Flexible Feature Codes Part 3 IP Phone 1200 LCD Expansion Module Basic featuresLCD Expansion Module 12-key self-labeling Keys and descriptionsKey or components Description Terms you should know Information display 159 160 161 IndexIndex 163 164 Page Legal Notice