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Nortel Networks IP Phone 1230 manual How to get help, Getting Help from the Nortel Web site

Models: IP Phone 1230

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How to get help

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you do not find the required information on the Nortel Technical Support Web site, and you have a Nortel support contract, you can obtain help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the telephone number for your region:

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to

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Nortel Networks IP Phone 1230 manual How to get help, Getting Help from the Nortel Web site

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1230-advanced features Troubleshooting your IP Phone 1230 Contents Welcome On page 9 shows the key labelsFeature overview On page 9 shows the IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Other DenAn regulatory notice for Japan Connecting PowerConnecting to the Local Area Network OperationLocation Getting Help over the phone from a Nortel Solutions Center How to get helpGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller How to get help Getting started Using your IP PhoneBefore you begin IP Phone 1230 controls Using your IP Phone Using your IP Phone Press the Headset key to answer a call Using your IP Phone IP Phone 1230 display Call features and Flexible Feature Codes On page 32 shows the IP Phone 1230 LCD screenInstalling your IP Phone On page 34 displays the connections on an IP PhoneConnections on the IP Phone Connecting the headset optional Connecting the handsetAttaching the foot stand optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cableWall-mounting the IP Phone optional Virtual Office Login Customizing your IP Phone 1230-basic featuresPassword Admin Telephone OptionsTelephone Options Telephone Options menuLanguage Select Telephone OptionsOptions menu Adjusting volume Ringer Handset listen Handsfree listen Headset listen BuzzerAdjusting the display screen contrast Selecting a language Selecting date and time format Accessing display diagnosticsServicesDiagnostics Telephone Options menuTelephone Options , and select Local Selecting a local dialpad toneDialPad Tone Viewing IP Phone information Performing diagnostics Telephone Options , and select Call Configuring Call Log OptionsConfiguring the Callers List log Log OptionsConfiguring New Call Indication New call indication Off New call indication OnConfiguring Preferred Name Match Preferred name match On Preferred name match OffConfiguring the area codes Telephone Options , and select Call Customizing your IP Phone 1230-basic features Selecting a ring type Enabling or disabling Call Timer Hook default path Enabling OnHook Default PathChanging feature key labels Handsfree Enabled Headset EnabledFeature Key label Telephone Options , and select Name Configuring the name display formatDisplay Format Telephone Options , and select Live Configuring Live DialpadFirst name, last name Last name, first name Dial PadPress the Select soft key to save Personal Directory Customizing your IP Phone 1230-advanced featuresElectronic Lock Local Tools menuManaging your Station Control Password Assigning an ScpwTurning Password Protection on or off Enable Password Protection Disable Password Protection Configuring an Electronic Lock on your IP PhoneLocking your IP Phone Unlocking your IP Phone Dial the Electronic Lock Deactivate FFCCustomizing the Personal Directory Adding an entryEditing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter keyPreferences ContrastLanguage Local Diagnostics Network Configuration Using Virtual OfficeLock Menu Logging on to Virtual Office IP Phone Can I log on to IP Phone 1230?Customizing your IP Phone 1230-advanced features Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP PhoneDisconnecting your office IP Phone from a remote IP Phone Logging off Virtual OfficeOperating your IP Phone Using the telephone dialpadUsing the soft keys Entering and editing textMaking a call Soft key DescriptionUsing the Callers List Dialing an entry Deleting an entryUsing the Redial List Deleting the entire Callers ListDialing an entry Using Off-hook dialing Deleting the entire Redial ListUsing On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Using a headset Switching from handsfree to handset modeSwitching from handset mode to handsfree Muting a handsfree callSwitching from handsfree to headset Using the Corporate DirectorySearching for a specific number Using the Personal Directory Making a call using the Corporate DirectoryMaking a call Using PredialDirectory Using AutoDial to make a call Using AutoDialEditing a Predial number Storing an AutoDial number Displaying an AutoDial numberActivating Ring Again Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Calling a Ring Again party after notificationDeactivating Ring Again before notification Using Last Number RedialPress the Ring Again Deactivate FFC Making a call using Speed Call Using Speed CallStoring a Speed Call number Press the System Speed Call Using System Speed CallUsing HotLine Controller SScCtl soft keyUsing Intercom Calling Making an intercom callAnswering a call Using Automatic AnswerbackManaging calls while not on a call Deactivating Automatic Answerback Using Call PickupActivating Automatic Answerback Answering a call in your own call pickup groupAnswering a call in another call pickup group Enter the Pickup Directory NumberUsing Call Hold Managing calls during a callPlacing a call on hold Using Call WaitingRetrieving a call on hold Answering an call during another call Transferring a CallReturning to the original call Using Timed Reminder Recall Transferring a call to a third partyTransfering a call using Timed Reminder Recall Using Attendant Recall Using Call ParkParking a call on the System Park DN Parking a call on a DN not System Park DN or own DNParking a call using the Spre code or FFC Retrieving a parked callRecording a Calling Party Caller Number Displaying call detailsManaging calls while away from your desk Using Call ForwardActivating Call Forward Deactivating Call Forward Using Internal Call ForwardReinstating a Call Forward number Reinstating Internal Call Forward number Forwarding internal calls onlyDeactivating Internal Call Forward Press the IntForward key. orUsing Remote Call Forward Activating Remote Call ForwardDeactivating Remote Call Forward Using Call Join Managing multiparty callsOr Personal Directory , Redial List , Setting up a Conference CallKey, and use the Corporate Directory Goodbye keyDisconnecting a conferee Using Conferee Selectable DisplayViewing active conferees Conference Count Display returns an Using Group CallCalling group members Call FFCAnswering a group call Ending a group callActivating Make Set Busy Using Make Set BusyManaging calls while busy at work Deactivating Make Set BusyEntering Automatic Wake-Up call Configuring Automatic Wake-UpHotel applications Dial the Automatic Wake-Up Request FFCCancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCReading meters Activating Message RegistrationVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCChanging meter Resetting a meter to zero Using Maid IdentificationEntering cleaning status 130 Using Room Status Displaying room statusChanging the status of a room Using Call Page Connect to make an announcement Paging FeaturesUsing Radio Using Automatic Post-selection Using Automatic Preselection Meet-MeDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging toneMaking a voice call Call Override featuresUsing Voice Call Responding to a voice callOverriding a busy signal Using Forced Camp-on featureUsing Forced Camp-on Answering a call camped-on to your extensionUsing Enhanced Override Using Centrex or Exchange Line Switchhook Flash Using Centrex servicesUsing AutoDial Transfer Tracing calls Miscellaneous call featuresTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced callCharging a call in progress Dial the Call Detail Recording FFCCharging a transferred call to an account Charging a conference call to an account Transfer soft keyUsing the Buzz signal Using Privacy Release Using External Server ApplicationsTroubleshooting your IP Phone Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Flexible Feature Codes Part 3 Basic features IP Phone 1200 LCD Expansion ModuleKeys and descriptions LCD Expansion Module 12-key self-labelingKey or components Description Terms you should know Information display 159 160 Index 161Index 163 164 Page Legal Notice