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Nortel Networks manual Troubleshooting your IP Phone 1230

Models: IP Phone 1230

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Contents

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Call Override features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Using Centrex services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 141

Troubleshooting your IP Phone 1230 . . . . . . . . . . . . . . . . 148

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

IP Phone 1200 LCD Expansion Module . . . . . . . . . . . . . . 154

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Terms you should know	157
Index	161

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Nortel Networks manual Troubleshooting your IP Phone 1230

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1230-advanced features Troubleshooting your IP Phone 1230 Contents On page 9 shows the key labels WelcomeFeature overview On page 9 shows the IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Other Operation Connecting PowerConnecting to the Local Area Network DenAn regulatory notice for JapanLocation Getting Help over the phone from a Nortel Solutions Center How to get helpGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller How to get help Getting started Using your IP PhoneBefore you begin IP Phone 1230 controls Using your IP Phone Using your IP Phone Press the Headset key to answer a call Using your IP Phone IP Phone 1230 display On page 32 shows the IP Phone 1230 LCD screen Call features and Flexible Feature CodesOn page 34 displays the connections on an IP Phone Installing your IP PhoneConnections on the IP Phone Connecting the headset optional Connecting the handsetAttaching the foot stand optional Connecting the power optional Connecting the PC Ethernet cable Connecting the LAN Ethernet cableWall-mounting the IP Phone optional Telephone Options Customizing your IP Phone 1230-basic featuresPassword Admin Virtual Office LoginTelephone Options menu Telephone OptionsLanguage Select Telephone OptionsOptions menu Ringer Handset listen Handsfree listen Headset listen Buzzer Adjusting volumeAdjusting the display screen contrast Selecting a language Telephone Options menu Accessing display diagnosticsServicesDiagnostics Selecting date and time formatTelephone Options , and select Local Selecting a local dialpad toneDialPad Tone Viewing IP Phone information Performing diagnostics Log Options Configuring Call Log OptionsConfiguring the Callers List log Telephone Options , and select CallNew call indication Off New call indication On Configuring New Call IndicationPreferred name match On Preferred name match Off Configuring Preferred Name MatchConfiguring the area codes Telephone Options , and select Call Customizing your IP Phone 1230-basic features Selecting a ring type Enabling or disabling Call Timer Handsfree Enabled Headset Enabled Enabling OnHook Default PathChanging feature key labels Hook default pathFeature Key label Telephone Options , and select Name Configuring the name display formatDisplay Format Dial Pad Configuring Live DialpadFirst name, last name Last name, first name Telephone Options , and select LivePress the Select soft key to save Local Tools menu Customizing your IP Phone 1230-advanced featuresElectronic Lock Personal DirectoryAssigning an Scpw Managing your Station Control PasswordTurning Password Protection on or off Enable Password Protection Disable Password Protection Configuring an Electronic Lock on your IP PhoneLocking your IP Phone Dial the Electronic Lock Deactivate FFC Unlocking your IP PhoneAdding an entry Customizing the Personal DirectoryEditing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Enter key Key FunctionContrast PreferencesLanguage Local Diagnostics Network Configuration Using Virtual OfficeLock Menu IP Phone Can I log on to IP Phone 1230? Logging on to Virtual OfficeCustomizing your IP Phone 1230-advanced features Using Virtual Office on your office IP Phone Using Virtual Office on your remote IP PhoneLogging off Virtual Office Disconnecting your office IP Phone from a remote IP PhoneEntering and editing text Using the telephone dialpadUsing the soft keys Operating your IP PhoneSoft key Description Making a callUsing the Callers List Deleting an entry Dialing an entryDeleting the entire Callers List Using the Redial ListDialing an entry Deleting the entire Redial List Using Off-hook dialingUsing On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Muting a handsfree call Switching from handsfree to handset modeSwitching from handset mode to handsfree Using a headsetSwitching from handsfree to headset Using the Corporate DirectorySearching for a specific number Making a call using the Corporate Directory Using the Personal DirectoryMaking a call Using PredialDirectory Using AutoDial to make a call Using AutoDialEditing a Predial number Displaying an AutoDial number Storing an AutoDial numberCalling a Ring Again party after notification Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Activating Ring AgainDeactivating Ring Again before notification Using Last Number RedialPress the Ring Again Deactivate FFC Making a call using Speed Call Using Speed CallStoring a Speed Call number Controller SScCtl soft key Using System Speed CallUsing HotLine Press the System Speed CallMaking an intercom call Using Intercom CallingAnswering a call Using Automatic AnswerbackManaging calls while not on a call Answering a call in your own call pickup group Using Call PickupActivating Automatic Answerback Deactivating Automatic AnswerbackEnter the Pickup Directory Number Answering a call in another call pickup groupManaging calls during a call Using Call HoldPlacing a call on hold Using Call WaitingRetrieving a call on hold Answering an call during another call Transferring a CallReturning to the original call Transferring a call to a third party Using Timed Reminder RecallTransfering a call using Timed Reminder Recall Using Call Park Using Attendant RecallParking a call on a DN not System Park DN or own DN Parking a call on the System Park DNRetrieving a parked call Parking a call using the Spre code or FFCDisplaying call details Recording a Calling Party Caller NumberManaging calls while away from your desk Using Call ForwardActivating Call Forward Deactivating Call Forward Using Internal Call ForwardReinstating a Call Forward number Press the IntForward key. or Forwarding internal calls onlyDeactivating Internal Call Forward Reinstating Internal Call Forward numberActivating Remote Call Forward Using Remote Call ForwardDeactivating Remote Call Forward Managing multiparty calls Using Call JoinGoodbye key Setting up a Conference CallKey, and use the Corporate Directory Or Personal Directory , Redial List ,Disconnecting a conferee Using Conferee Selectable DisplayViewing active conferees Call FFC Using Group CallCalling group members Conference Count Display returns anEnding a group call Answering a group callDeactivating Make Set Busy Using Make Set BusyManaging calls while busy at work Activating Make Set BusyDial the Automatic Wake-Up Request FFC Configuring Automatic Wake-UpHotel applications Entering Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up callDial the Automatic Wake-Up Verify FFC Activating Message RegistrationVerifying Automatic Wake-Up call Reading metersChanging meter Resetting a meter to zero Using Maid IdentificationEntering cleaning status 130 Displaying room status Using Room StatusChanging the status of a room Using Call Page Connect to make an announcement Paging FeaturesUsing Radio Using Automatic Post-selection Using Automatic Preselection Meet-MeDial the Radio Paging Access FFC Dial the Radio Page Answer FFC. You hear the paging tone Answering a RadioResponding to a voice call Call Override featuresUsing Voice Call Making a voice callUsing Forced Camp-on feature Overriding a busy signalAnswering a call camped-on to your extension Using Forced Camp-onUsing Enhanced Override Using Centrex or Exchange Line Switchhook Flash Using Centrex servicesUsing AutoDial Transfer Tracing calls Miscellaneous call featuresTracing with the Call Trace key Charging a call or charging a forced call Using Call Trace without a Call Trace keyDial the Call Detail Recording FFC Charging a call in progressCharging a transferred call to an account Transfer soft key Charging a conference call to an accountUsing the Buzz signal Using External Server Applications Using Privacy ReleaseVirtual Office Troubleshooting your IP PhoneTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Flexible Feature Codes Part 3 IP Phone 1200 LCD Expansion Module Basic featuresLCD Expansion Module 12-key self-labeling Keys and descriptionsKey or components Description Terms you should know Information display 159 160 161 IndexIndex 163 164 Page Legal Notice