ASSURED QUALITY & SERVICE COST LESS
Service Policy
Owners of Magnetrol/Orion Instruments controls may request the return of a or any part of an instrument for complete rebuilding or replacement. They will be rebuilt or replaced promptly. Instruments returned under our service policy must be returned by prepaid transportation. Magnetrol/Orion will repair or replace the control at no cost to the purchaser (or owner) other than transportation if:
1.Returned within the warranty period; and
2.The factory inspection finds the cause of the claim to be covered under the warranty.
If the trouble is the result of conditions beyond our con- trol; or, is NOT covered by the warranty, there will be charges for labor and the parts required to rebuild or replace the equipment.
In some cases it may be expedient to ship replacement parts; or, in extreme cases a complete new instrument, to replace the original equipment before it is returned. If this is desired, notify the factory of both the model and serial numbers of the instrument to be replaced. In such cases, credit for the materials returned will be determined on the basis of the applicability of our warranty.
No claims for misapplication, labor, direct or consequen- tial damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are returned, it is essential that a “Return Material Authorization” (RMA) number be obtained from the fac- tory, prior to the material's return. This is available through Magnetrol/Orion’s local representative or by contacting the factory. Please supply the following infor- mation:
1.Company Name
2.Description of Material
3.Serial Number
4.Reason for Return
5.Application
Any unit that was used in a process must be properly cleaned in accordance with OSHA standards, before it is returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany material that was used in any media.
All shipments returned to the factory must be by prepaid transportation.
All replacements will be shipped F.O.B. factory.
5300 Belmont Road • Downers Grove, Illinois
145Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 •
Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. •
6646 Complex Drive • Baton Rouge, Louisiana 70809 •
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BULLETIN:
EFFECTIVE: December 2006
SUPERSEDES: September 2006
