Reference
64
Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at
The following do not indicate a problem with the unit. |
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≥Sounds occurring periodically during disc rotation. | ≥Video reception is poor due to adverse weather conditions. | ||
≥Video becomes distorted during searching. | ≥Reception problems due to a temporary stop of the broadcast | ||
≥A sound is heard when the HDD goes into the SLEEP mode, or | signal. |
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operations are slow to respond in SLEEP mode. | ≥“Press the RESET button” etc. message is displayed when | ||
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| playing a card on other equipment that was dubbed on this unit. | |
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Power |
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No power. | ≥Insert the AC power supply cord securely into a known active AC outlet. | 5 | |
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The unit switches to the | ≥This is a power saving feature. You can turn it off if you would prefer (Set | 51 | |
standby mode. | Off). Press [Í, DVD POWER] to turn the unit on. | — | |
| ≥One of the unit’s safety devices may have activated. Press [Í, DVD POWER] to turn the unit on. | ||
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Operation |
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The unit is on but cannot be | ≥Some operations may be prohibited by the disc. | — | |
operated. | ≥Recording drive or playback drive have not been selected properly. | 14, 18 | |
| ≥The unit is hot (“U14” appears on the display). Wait for “U14” to disappear. | 63 | |
| ≥One of the unit’s safety devices may have activated. | — | |
| Reset the unit as follows: |
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| 1.Press [Í, DVD POWER] to switch the unit to standby. |
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| If the unit doesn’t switch to standby, press and hold [Í, DVD POWER] for about 10 |
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| seconds. The unit is forcibly switched to standby. |
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| Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it. |
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| 2.Press [Í, DVD POWER] to turn the unit on. |
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HDD activation is slow. | ≥The HDD is in SLEEP mode. (“HDD SLEEP” appears in the unit’s display.) | 11 | |
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Cannot eject disc or card. | ≥You cannot remove the disc while playing/editing still pictures or SD VIDEO (MPEG4) pro- | — | |
| grams. Press [RETURN] several times to exit the play/edit screen. | — | |
| ≥The unit may have a problem. With the power off, press and hold [∫] and [CHW] at the same | ||
| time on the main unit for about 5 seconds. Remove the disc and consult the dealer. |
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Picture
≥When progressive output is on, refer also to “Progressive video” below.
The images from this unit do | ≥Make sure that the television is connected to the AUDIO/VIDEO terminal, |
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not appear on the television. | terminal or COMPONENT VIDEO OUT terminals on this unit. |
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| ≥Make sure that the television’s input setting (e.g., VIDEO 1) is correct. |
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| ≥When using this unit for the first time, the HDD has nothing recorded on it. You must record a |
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| program etc. to the HDD before you can enjoy playback. |
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| ≥You have set “TV Type” to “Aspect 4:3 & 480P” or “Aspect 16:9 & 480P” in the TV Screen | ||
| menus, but the television isn’t compatible with progressive signals. Press and hold [∫] and |
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| [TIME SLIP] on the unit at the same time for about 5 seconds. The setting will change to |
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| interlace. |
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Television reception worsens | ≥This can occur because the signals are being divided between the unit and the television. | — | |
after connecting the unit. | It can be solved by using a signal booster, available from |
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| dealer if reception does not improve. | — | |
| ≥Due to inherent characteristics of the HDD, the picture may occasionally be disturbed. This is normal. | ||
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Screen size is wrong. | ≥Check the settings on your television. | — | |
| ≥Check the settings for “TV Type”, “4:3 TV Settings for | 9, 53 | |
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≥Go to the Display menu and select “Automatic” for “Status Messages”. | 53 | ||
appear. |
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The blue background does | ≥Go to the Display menu and select “On” for “Blue Background”. | 53 | |
not appear. |
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There is ghosting. | ≥Change the settings for “3D NR”, “Block NR”, and “Mosquito NR” to “0” or turn | ||
| off if it is on. |
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Play stops for a moment dur- | ≥Play may stop where two play lists join, but this is not a malfunction. | — | |
ing Quick View. |
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Progressive video |
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There is ghosting when pro- | ≥Set “Progressive” to “OFF”. This problemcausedis by the editing method or material used on |
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gressive output is on. |
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There is no apparent change | ≥The effect is less perceivable with some types of video. |
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in picture quality when |
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adjusted with the Video menu |
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in the |
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RQT6986
