9. Help
The {REDIAL}/{PAUSE} button does not function properly.
LIf this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed.
The receiving mode does not function properly.
LThe Distinctive Ring is set (feature #31 on page 38).
During programming, I cannot enter the code or ID number.
LAll or part of the numbers are the same as another code or ID. Change the number:
–remote operation ID: feature #11 on page 51.
–fax activation code: feature #41 on page 53.
–password for mailbox 1: feature #51 on page 53.
–password for mailbox 2: feature #52 on page 54.
The ink film runs out quickly.
LEven if there are only a few sentences, every
page that comes out of the machine is considered as a full page.
LTurn off the following features:
–sending report: feature #04 on page 51.
–journal report: feature #22 on page 52.
–Caller ID list: feature #26 on page 52.
The unit beeps.
LRecording paper/ink film has run out. Press {STOP} to stop the beeps and install paper/ink film.
Whenever I try to retrieve my voice mail messages, I am interrupted by the fax tone.
LYou are probably entering {*}{#}{9}. This is the default setting for the fax activation code. If you use a voice mail service, turn the fax activation feature OFF or reprogram the activation code (feature #41 on page 53).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, adjust the volume.
9.3.3 Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has run out of recording paper. Try again.
LThe other party’s machine is not a fax
machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send the fax manually (page 30).
I cannot send a fax overseas.
LUse the overseas transmission mode of
feature #23 (page 52).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains that letters on their received document are distorted or not clear.
LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission.
Connect the unit to a line that does not have
these services.
LAn extension telephone on the same line is off the hook. Hang up the extension telephone and try again.
LTry copying the document. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that smudges or black lines appear on their received document.
LThe scanner glass, white plate or rollers are dirty with correction fluid, etc. Clean them (page 67). Please do not insert the document before correction fluid has dried completely.
9.3.4 Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and subscribe to a voice mail service, you must also subscribe to a Distinctive Ring service (page 38).
LThe ink film is empty. Replace the ink film with a new one (page 11).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Change the receiving mode:
–TAM/FAX mode (page 35) or FAX ONLY mode (page 35).
For Fax Advantage assistance, call | 61 |
