9. Help
LThe time taken to answer the call is too long.
Decrease the number of rings in feature #06 (page 51).
LThe greeting message is too long. Record a shorter message (page 42).
The display shows “CONNECTING.....”, but
faxes are not received.
LThe incoming call is not a fax. Change the receiving mode:
–TEL mode (page 34) or TAM/FAX mode (page 35).
A blank sheet is ejected.
LIf a blank sheet is ejected after the received document is printed out, the size of the document sent by the other party is as large as, or larger than the recording paper, or the receiving reduction rate is not programmed correctly. Program the proper rate in feature
#36 (page 52).
LThe other party placed the document in their fax machine the wrong way. Check with the other party.
A white line or a smudge appears on your recording paper.
LThe scanner glass, white plate or rollers are dirty with correction fluid, etc. Clean them (page 67). Please do not insert the document before correction fluid has dried completely.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 8 for further details.
LThe thermal head is dirty. Clean it (page 68). L Some paper has instructions recommending
which side to print on. Try turning the paper over.
L You may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as “Hammermill Jet Print” for clearer printing.
L If the printing copy is fine when you copy, the other party sent a faint document. Ask them to send a clearer copy of the document.
The other party complains that they cannot send a document.
LThe receiving mode is set to TEL mode. Change the receiving mode:
–TAM/FAX mode (page 35) or FAX ONLY mode (page 35).
LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 12) or clear the jammed paper (page 63).
I cannot select the desired receiving mode.
LIf you want to set TAM/FAX or FAX ONLY mode:
– Set the desired mode using feature #77
(page 54), and press {AUTO ANSWER} repeatedly to select the desired mode.
LIf you want to set TEL mode, press {AUTO ANSWER} repeatedly to select TEL mode.
9.3.5 Copying
The unit will not make a copy.
LThe ink film is empty. Replace the ink film
with a new one (page 11).
LYou cannot make a copy during
programming. Make the copy after programming.
LYou cannot make a copy during telephone conversation.
A black line, a white line or smudge appears on the copied document.
LThe scanner glass, white plate or rollers are dirty with correction fluid, etc. Clean them (page 67). Please do not insert the document before correction fluid has dried completely.
The copied image is distorted.
LThe thermal head is dirty. Clean it (page 68).
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 8 for further details.
Original Copy
ABC
LSome paper has instructions recommending which side to print on. Try turning the paper
over.
LYou may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as “Hammermill Jet Print” for clearer printing.
62 | For Fax Advantage assistance, call |
