68
Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – receiving (cont.)
Problem
●The glass or rollers are dirty. Clean them (p. 74).
●The other party sent a faint document. Ask them to send a
clearer copy of the document.
●The thermal head is dirty. Clean it (p. 75).
●Some paper has instructions recommending which side to
print on. Try turning the paper over.
●You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
●Press until a single beep is heard.
●The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper
(p. 15) or clear the jammed paper (p. 70).
FAX
Cause & solution
A white line or a dirty pattern
appears on your recording
paper.
The printing quality is poor.
I cannot receive documents by
pressing on the handset.
The other party complains that
they cannot send a document.
FAX
I cannot select the desired
receive mode.
The other party complains that
they cannot send a document.
Receive mode
Problem
●If you want to set FAX ONLYor TEL/FAX mode:
— select the desired mode using feature #77 (p. 61), and
— press to turn on the arrow (▼) on
the right of the display.
Display:
ON
●If you want to set TELmode:
— press to turn off the arrow (▼) on
the right of the display.
ON
●The unit is not in AUTO ANSWER mode. Press
to turn on the arrow (▼) on the right of
the display.
ON
▼
AUTO ANSWER
AUTO ANSWER
▼
AUTO ANSWER
Cause & solution