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Panasonic KX-FT901BX 10.3 When a function does not work, check here

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10. Help

53

Troubleshooting

10.3 When a function does not work, check here

10.3.1 Initial settings

I cannot hear a dial tone.

LThe telephone line cord is connected to the

[EXT] jack on the unit. Connect to the [LINE]

jack (page 5) (KX-FT901/KX-FT903 only).

LIf you used a splitter to connect the unit,

remove the splitter and connect the unit to the

wall jack directly. If the unit operates properly,

check the splitter.

LDisconnect the unit from the telephone line

and connect the line to a known working

telephone. If the working telephone operates

properly, contact our service personnel to

have the unit repaired. If the working

telephone does not operate properly, contact

your telephone company.

LThe power cord or telephone line cord is not

connected. Check the connections.

LIf you connected the fax machine through a

computer modem, connect the fax machine

directly to a telephone line jack.

I cannot make calls.

LThe dialling mode setting may be wrong.

Change the setting (feature #13, page 47).

The unit does not ring.

LThe ringer volume is turned OFF. Adjust it

(page 14).

LThe TAD ring setting of feature #06 is set to

“RINGER OFF”. Change to another ring

setting (page 47) (KX-FT907 only).

10.3.2 General

The other party complains they only hear a

fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other par ty

the number is only used for faxes.

LChange the receiving mode:

–KX-FT901/KX-FT903: TEL mode (page

34) or TEL/FAX mode (page 36).

–KX-FT907: TAD/FAX mode (page 35),

TEL mode (page 34) or TEL/FAX mode

(page 36).

LIf you use a Distinctive Ring service, make

sure you have set the same ring pattern

assigned by the telephone company (page

38).

The {REDIAL}/{PAUSE } button does not

function properly.

LIf this button is pressed during dialling, a

pause will be inserted. If pressed

immediately after a dial tone is obtained, the

last number dialled will be redialled.

The receiving mode does not function

properly.

LA Distinctive Ring of feature #31 is activated

(page 38).

During programming, I cannot enter the code

or ID number.

LAll or part of the numbers are the same as

another code or ID. Change the number:

–remote operation ID: feature #11 on page

47 (KX-FT907 only).

–fax activation code: feature #41 on page

49.

–auto disconnection code: feature #49 on

page 49.

The speakerphone is not working (KX-FT907

only).

LUse the speakerphone in a quiet room.

LIf you have difficulty hearing the other party,

adjust the volume.

10.3.3 Fax – sending

I cannot send documents.

LThe telephone line cord is connected to the

[EXT] jack on the unit. Connect to the [LINE]

jack (page 5) (KX-FT901/KX-FT903 only).

LThe other party’s fax machine is busy or has

run out of recording paper. Try again.

LThe other party’s machine is not a fax

machine. Check with the other party.

LThe other party’s fax machine failed to

answer the fax automatically. Send the fax

manually (page 27).

I cannot send a fax overseas.

LUse the overseas transmission mode of

feature #23 (page 48).

LAdd two pauses at the end of the telephone

number or dial manually.

The other party complains that letters on

their received document are distorted or not

clear.

LIf your line has special telephone services

such as call waiting, the service may have

been activated during fax transmission.

FT-901-903-907BX.book Page 53 Monday, March 29, 2004 10:03 AM

Contents

Main Table of Contents 1. Installation and Quick Start 2. Important Information 3. Preparation 4. Telephone 5. Fax 10.Help 11.General Information 12.Index 1.1 Included accessories 1.2 Accessory information 1.3 Connections 1.4 Recording paper 1.5 Fax sending / Copying 1.6 Fax receiving 1.7 Answering device (KX- FT907 only) 1.7.1 Recording your own 1.7.2 Listening to recorded 1.8 Help function {HELP}{SET} A B 2. Important Information 2.1 Important safety instructions 2. Important Information 2.2 For best performance 3.1 Location of controls 3.2 Overview 12 3 4 56 7 3.3 Adjusting volume Ringer volume Handset receiver volume Speaker volume Voice guidance volume (KX-FT907 only) 3.5 Your logo {FLASH} 3 5 7 To enter your logo To delete a character To insert a character To select characters using {A} or {B} 3.6 Your fax number 3 5 7 To delete a number 4.1 Storing names and telephone numbers for the one-touch dial feature and navigator directory 4.1.1 Storing one-touch dial items 1 3 4 4.1.3 Editing a stored item 4.1.4 Erasing a stored item 4.2 Making phone calls using the one-touch dial feature and navigator directory 4.2.1 Using the one-touch dial feature 1 2 4.2.2 Using the navigator directory 4.3 Recording a telephone conversation (KX-FT907 only) 1 2 4.4 Caller ID service 4.4.1 How Caller ID is displayed 4.5 Viewing and calling back using caller information {<}{>}{A}{B} 2 3 To change the display of caller information 4.5.1 Editing a callers telephone number before calling back 2 5 3 4 4.6 Storing caller information for the one- touch dial feature and navigator directory 2 3 4 {SEARCH} {MENU}{SET} 4.7 Setting the dial lock feature 1 3 5 7 4.8 Talking to the other party after fax transmission or reception 4.8.1 Initiating voice contact 1 2 4.8.2 Receiving a request for voice contact 5.1 Sending a fax manually 2 128 mm 3 4 5.3 Sending faxes using the one-touch dial feature and navigator directory 2 3 4 5 5.4 Broadcast transmission (KX- FT903/KX-FT907 only) 5.4.1 Programming items into the broadcast memory 1 3 4 {BROADCAST} 5.4.2 Sending the same document to pre-programmed parties {BROADCAST} {SET}{STOP} 1 2 3 5.5 Transmit polling (letting another machine retrieve a fax on your unit) 1 2 4 To cancel transmit polling 5.6 Selecting the way to use your fax machine 5.6.1 Use as a telephone answering device and/or fax (TAD/FAX mode) (KX-FT907 only) 5.6.2 Use only as a fax (FAX ONLY mode) 5.6.3 Use as a telephone and/or fax (TEL/FAX mode) 5.6.4 Use mostly as a telephone (TEL mode) 5.7 Receiving a fax manually Auto answe r OFF 5.7.1 Activating TEL mode How to receive phone calls and faxes To stop receiving Extension telephone 5.8 Receiving a fax automatically Auto answer ON 5.8.1 Activating TAD/FAX mode (KX-FT907 only) 1 2 How phone calls and faxes are received 5.8.2 Activating FAX ONLY mode 1 2 How faxes are received 5.8.3 Activating TEL/FAX mode 5.9 Receive polling (retrieving a fax placed on another fax machine) 1 3 5.10 Pager call 2 6.1 Distinctive Ring service from your phone company {MENU} {SET}{A}{B} 6.2 Using with the ring detection feature 2 4 7.1 Making a copy 21 {COPY} 2 3 8.1 Recording your greeting messages 1 3 4 To check the TAD/FAX greeting message 8.2 Leaving a message for others or yourself 1 3 4 8.3 Listening to recorded messages {MIC} 8.3.1 Erasing recorded 1 8.4 Operating from a remote location 8.4.1 Listening to recorded 1 2 3 8.4.2 Remote operations using remote commands To monitor the room To record a marker message To re-record your greeting message To skip the greeting message To turn message transfer ON or OFF 8.5 Transferring recorded messages to another telephone 8.5.1 How this feature works 1 2 3 4 9.1 Programming 9.1.1 Programming basic features 9.1.2 Programming advanced features 9.2 Basic features 9.3 Advanced features Page Page 10.1 Error messages Reports 10.2 Error messages Display b Page 10.3 When a function does not work, check here 10.3.1 Initial settings 10.3.2 General 10.3.3 Fax sending 10.3.4 Fax receiving 10.3.5 Copying 10.3.6 Answering device (KX- FT907 only) 10.3.7 If a power failure occurs 10.4 Recording paper jams 1 2 3 4 sending 10.6 Document feeder / scanner glass cleaning 10.7 Thermal head / head cover cleaning 11. General Information 11.1 Reference lists and reports {MENU}{SET} {<}{>} 1 3 11.2 Specifications 11.3 User record 12. Index 12.1 Index # A B C 12. Index P R S T V PFQX2051ZA