Operating Instructions

6.4Troubleshooting

About KX-HGW600 Connection

Problem

 

Cause and Remedy

 

 

The POWER indicator lights

• The KX-HGW600 hardware is in a bad status. Push

red.

 

the RESTART button ( Page 124) or contact our

 

 

customer call center.

 

 

The CATV/xDSL/optical cable

• Make sure the connection between the KX-HGW600

modem network does not

 

and the modem has been successfully made.

work and the WAN indicator

• Make sure the KX-HGW600 and the modem have

does not light.

 

been turned on.

 

 

The Ethernet network does

• Make sure the connection between the PC and the

not work and the LAN 1—4

 

KX-HGW600 have been successfully made.

indicators do not light.

•

Make sure the KX-HGW600 is turned on first, then

 

 

the PC.

 

•

Install a network card and software properly on the

 

 

PC.

 

 

 

 

 

About WWW Site

 

 

 

 

Problem

 

Cause and Remedy

 

 

A WWW site does not

• Make sure the address of the WWW site has been

appear.

 

correctly entered in the address field of the web

 

 

browser.

 

 

• Make sure the KX-HGW600 is connected properly

 

 

to the modem or PC.

 

 

•

Confirm the information on your Internet

 

 

configuration provided by your ISP. If you are

 

 

required to enter some network parameters, refer to

 

 

"Setting up Internet Configuration" on Page 25 and

 

 

set the network parameters to the KX-HGW600.

 

• Check the Status window (

Page 118) on the

 

 

Setup Page. From the Status window, make sure

 

 

the KX-HGW600 is assigned an IP address from the

 

 

ISP. If it isn’t, refer to "Setting up Internet

 

 

Configuration" on Page 25 and set the network

 

 

parameters to the KX-HGW600.

 

•

Check the proxy server use (

Page 126).

 

•

If you turn off the KX-HGW600 while accessing the

 

 

Internet with PPPoE Connection and then trying to

 

 

access again, it may take for about 5 to 20 minutes.

 

 

Wait for a second.

 

 

•

If the switch of the modem is set to 100 Mbps, the

 

 

communication between the modem and the

 

 

KX-HGW600 (WAN jack) may not be made properly.

 

 

Change the switch of the modem to 10 Mbps.

 

 

 

 

140

Page 139 Page 141
Page 140
Image 140
Panasonic Troubleshooting, About KX-HGW600 Connection Problem Cause and Remedy, About WWW Site Problem Cause and Remedy
Page 139 Page 141

KX-HGW600 specifications

The Panasonic KX-HGW600 is a state-of-the-art home network gateway designed to enhance your smart home experience. This versatile device serves as an essential hub for various smart devices, facilitating seamless communication within your home network.

One of the standout features of the KX-HGW600 is its robust wireless connectivity. It supports both Wi-Fi and Ethernet connections, ensuring stable and fast internet access. With dual-band Wi-Fi capabilities, it allows users to experience high-speed internet on multiple devices simultaneously while minimizing interference. This reliability is crucial for smart home applications that require steady connections, such as security cameras and smart lighting systems.

In addition to connectivity, the KX-HGW600 is equipped with an integrated smart home platform. This system enables users to manage and control compatible devices through a single app interface, streamlining the process of managing various aspects of home automation. The device is compatible with a wide array of smart home technologies, providing flexibility for users to choose the products that best suit their needs.

Another significant characteristic of the KX-HGW600 is its advanced security features. It comes with multiple layers of security protocols to protect your network from potential threats. The built-in firewall and WPA2 encryption ensure that your personal data remains secure while you enjoy the benefits of an interconnected home.

Moreover, the KX-HGW600 is user-friendly, featuring a straightforward installation process. The easy-to-navigate interface makes it accessible for those who may not be tech-savvy. Panasonic has also included extensive customer support resources, ensuring that users can resolve any issues quickly.

Additionally, the device has provisions for remote access, allowing users to monitor their home from anywhere via a smartphone or tablet. This feature is particularly appealing to those who travel frequently or spend extended periods away from home, as it provides peace of mind.

In summary, the Panasonic KX-HGW600 is a comprehensive solution for integrating smart home devices into a household. Its robust wireless capabilities, advanced security features, user-friendly interface, and compatibility with various technologies make it an excellent choice for anyone looking to enhance their home automation experience. With the KX-HGW600, Panasonic continues to lead in innovative home technology, making daily life more convenient and connected.
Top Page Image Contents