Problem Cause/solution
The handset or base unit does
not ring.
RThe ringer volume for landline is turned off. Adjust the
ringer volume (page 35).
RThe ringer volume for cellular line is turned off. Adjust the
ringer volume (page 34).
RWhen one handset is selected to ring for cellular calls,
other units do not ring. To change the selection, see
page 18.
RSilent mode is turned on. Turn it off (page 40).
I cannot make local calls with
the handset using a cellular line.
RYou need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 20).
I cannot make or answer
cellular calls with the handset.
or
I cannot answer cellular calls
with the base unit.
RDepending on the cellular phone’s compatibility (page 4),
you may not be able to make or answer cellular calls even
if the cellular phone is connected to the base unit.
RMake sure that the CELL indicator lights up and the
cellular phone is connected to the base unit (page 19).
RIf someone is talking on a cellular call, you cannot use the
cellular feature. There can be only one active Bluetooth
connection at a time.
RThe cellular phone is being used separately from your
system.
I can make and answer cellular
calls but cannot hear a sound.
RThe Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
RDisconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
from the unit to the cellular
phone.
RYour cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using the
landline.
RThe dialing mode may be set incorrectly. Change the
setting (page 16).
I cannot make long distance
calls.
RMake sure that you have long distance service.
I pressed MZN on the base unit
but the desired cellular call was
not transferred to the base unit.
RIf the landline is in use when MZN is pressed on the base
unit, the base unit picks up the landline.
RIf 2 cellular phones are in use when MZN is pressed on the
base unit, the base unit picks up the CELL 1 line.
The cellular line is not
disconnected even though I
ended the call on the handset
(or the base unit).
RThis may occur depending on the phone app. Use the
cellular phone to disconnect the call.
64 For assistance, please visit http://www.panasonic.com/help
Useful Information
PRL262_PRD262_OI_(en_en)_0109_YA_ver001.pdf 64 2014/01/09 11:59:45