Troubleshooting | Panasonic KX-TDE600 manual

4.1.1 Troubleshooting

4.1 Troubleshooting

4.1.1Troubleshooting

Troubleshooting

Problem

The telephone does not work properly.

The telephone does not respond when buttons are pressed.

Some features do not work.

Even though following the manual instructions, none of the operations work when using a proprietary telephone.

The paralleled single line telephones do not ring.

The telephone does not work using the personal settings or with other settings. (One-touch dialing, forwarding destination, etc.)

My proprietary telephone does not have a feature button.

Remedy

• Confirm with your manager that your settings are correct.

• If the problem persists, consult your dealer.

•The telephone is locked.

Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock)

•Your telephone is connected to an eXtra Device Port.

System programming is required. Consult your dealer.

•System management may restrict certain features.

Consult your manager.

•The feature numbers have changed.

Confirm the revised number and try again.

•The Intercom line was not seized. The seized line, when going off-hook, was changed by personal setting.

( 3.1.2 Personal Programming)

In the manual, going off-hook means an Intercom line is seized.

If the setting has been changed, press the INTERCOM or PDN button after going off-hook and follow the instructions.

•"No ring" may be selected.

Change the setting to ring. ( 1.3.48 Paralleled Telephone)

•The extension line has been changed. The previous telephone’s settings have not been cleared.

Clear the settings and then program your desired

settings again. ( 1.3.25 Extension Feature Clear, 3.1.2 Personal Programming, 3.1.4 Customizing the Buttons)

•Some models do not have the feature button.

Change a flexible button to the desired button.

( 3.1.4 Customizing the Buttons)

Enter the specified feature number instead of the

feature button. ( 1.1.1 Before Operating the Telephones)

190

Operating Manual

Document Version 2008-10

Image 190

Panasonic KX-TDE600 manual Troubleshooting

Contents

Operating Manual Model No. KX-TDE100 Feature Highlights ACD Report Server KX-NCV200 This Manual Hints Safety Notices Trademarks Important Safety Instructions For All Telephone Equipment For the PBX What is User Information? Requirements Read and understand all instructions TAM Incidence of Harm to the Telephone Lines Notification to the Telephone CompanyRinger Equivalence Number REN Trouble with this equipment Combined Use with Alarm Equipment Connection to Party Line For 2.4 GHz Cell Station For Dect 6.0 Cell Station Table of Contents Manager Service Features 158 Display Features 146Personal Programming 164 190 179182 193 Table of Contents Section Operation What Kind of Telephone Can Be Used? Feature NumbersBefore Operating the Telephones Registration for your Portable Station PS/SIP Extension Display Using a Navigator Key/Jog Dial/Volume KeyTone Examples Icon Descriptions Dial key Soft Buttons When You Use a Panasonic Proprietary TelephoneButtons on the PT Flexible Buttons Auto ANS Auto Answer/MUTE Conf Conference Navigator Key/Jog Dial/Volume KeyCall Forwarding FWD/Do Not Disturb DND Customized Buttons Programmable Feature PFFeature Button Button CTI Hands-free Operation How to Follow the StepsFor quick operation Customizing Your Phone This diagram shows you a connection example Connection Example Customizing Your Phone Making CallsIntercom Call For quick operation Operator Call Automatic Line AccessCO Line Group Access Calling an Outside Party CO Line Access Answering Calls You can select one of the following methods to answer calls Alternate Receiving-Ring/Voice To set To cancelAbsent Message Message no Message Example Enter account code Account Code EntryAccount code Outside Phone no Automatic Callback Busy Camp-on Alternate Calling-Ring/VoiceTo change the method To answer the callback ringing from an idle extension Automatic Callback Busy CancelTo set for both extension and CO line To answer the callback ringing from an idle CO line Call Hold To select and set/cancelBGM Background Music Call Hold Hookswitch Press Recall Call Hold Retrieve Held line no Call Park Call MonitorTo monitor Press Call Park Hookswitch Zone number 2 digitsCall Park Retrieve Press Transfer Call Pickup Call PickupDial stored parking Call Splitting Call Pickup Deny Call Transfer To leave the conversation and then let the two parties talk To transfer Transferring to an Extension in the PBXExtension no Transferring to an Outside Party Using the PBX Service To transfer with one touch One-touch Transfer Press Hold Call Waiting BSS Busy Station SignalingTime limit Talk On-hook Number Answering Call Waiting in the PBX To send a call waiting Press CO, ICD Group PDN, SDN, or Intercom Press Recall/hookswitchTo hold the current call and then talk to the new party Press CO, ICD Group, PDN, SDN, or Intercom To hold the second call and then talk to the original party During a conversation Personal Programming-Call Waiting Tone Type Selection 15 s Answering Call Waiting from the Telephone Company To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone To return to the original party, repeat the operation Character Entry To set/cancel for outside calls Automatic Call Waiting732 Standard mode Option mode Times Conference ConferenceTo establish a conference call PDN, or SDN Press Recall Dial desiredTone To add four or more parties to a conference To add another party on hold to a conference Leaving Three-party Conference FLASH/RECALL Conference, Unattended To leave a conference involving two outside parties To return while others are talking Data Line SecurityTo leave a conference To complete a conversation Calling through Disa Disa Direct Inward System AccessTo set/cancel 730 Extension PIN To call an extensionVerification Code Enter extension PIN or verification code PIN max.10 digits Disa message Off-hook Dial Disa Dial outside To call an outside partyTo retry Verification DND Do Not Disturb DND Do Not Disturb Flashing red slowly FWD mode Red on DND mode When in FWD/DND Cycle Switch ModeWhen in FWD/DND Setting Mode DND Override To switch the FWD/DND status for intercom calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for outside calls To call From a preprogrammed extension Door OpenTo set and clear FWD/DND for outside/intercom calls From any extension while talking to the doorphone To answer a call from the doorphone Doorphone CallTo call from the doorphone To call the doorphone Executive Busy Override EFA External Feature AccessExecutive Busy Override To join an outside call To join an intercom callDial extension number, or press red PDN or SDN To talk to each party alternately Extension Dial LockExecutive Busy Override Deny To lock To unlock Extension Feature ClearTo make an outside call while your extension is locked Extension PIN Personal Identification Number To reset790 Enter extension External Relay799 Stored Extension PIN FWD Call Forwarding To switch on the relayExternal Sensor To answer a sensor call FWD Call Forwarding Enter destination extension number Or enter CO line access number Then outside phone numberTo set Follow Me from another extension Your Extension no Tone 713 To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no Flashing red slowly FWD mode To switch FWD/DND status for intercom calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls Virtual PS Intercom Calls Hands-free Answerback FWD/DND button To cancel ringingEnter CO line access number To set ringing Headset Operation Hands-free OperationTo make/answer a call To use the handset during a conversation using the headset To talk using the headsetHeadset Operation Operating Distance Answer/Release ButtonTo answer Noise To end a conversation To transfer a callTo talk to a waiting caller Desired To store a phone number Hot Line740 ICD Group Features To dial To confirm the Call Log History ICD Group Features-Call Log History for ICD GroupTo enter incoming call queue monitoring mode 739 Enter ICD Group Extension number To monitor the waiting call status ICD Group Features-Incoming Call Queue MonitorTo clear Call Log History ICD Group Extension no To set Log-in/Log-out ICD Group Features-Log-in/Log-outExtension number or Press Log-in/Log-out of a Specified Group To enter/leave Not Ready mode735 ICD Group Features-Log-in/Log-out Monitor and Remote Control To change the Log-in/Log-out mode To monitor the Log-in/Log-out status ICD Group Features-Supervisory ICD Group Features-Manual Queue RedirectionTo forward the waiting call Initial Display For a caller To leave a message waiting indication To leave/cancel a message waiting indicationMessage Waiting For a called extension To call back To check the left message and call backTo clear message waiting indications left on your extension Off-hook Monitor MuteFlashing red Mute One-touch Dialing Ohca Off-hook Call AnnouncementDialing Paging Group Paging Paging and then Transferring a Call Paralleled TelephonePaging Deny DPT Standard SDN Key Mode Enhanced DSS Key ModeSDN Direct Dial Call Hold and Call Hold Retrieve PDN or SDN Printing Message Call Transfer Using SDN ButtonTo transfer a call to a PDN extension Privacy Release To record Your extension on the outside call To show/prevent To show KX-HGT100 To call with one touch Private Network Features-TIE Line AccessTo prevent not show Private phone no Quick dialing no Quick DialingRedial, Last Number Off-hook Dial quick dialing For the KX-TDE100/KX-TDE200 Off Checked-out Room Status ControlFor the KX-TDE600 To check in a guest Press Check-in To check out a guest Press Check-out Press Cleaned-up To change the cleaning status of a room KX-TDE600 onlySelf Labeling KX-NT366 only To switch display Speed Dialing, Personal Dial Tone Speed Dialing, SystemSVM Simplified Voice Message Or enter Recording a Normal Greeting Message Operation Reference When Accessing Your Message BoxOperation No To play back Recording a Greeting Message for Each Time ModeTo clear Off-hook Enter Enter the desired Time mode Off-hook Enter Enter 0 to 2 as you desire Number for the SVM featureRedirecting Your Calls to Your Message Box Enter floating extension Leaving Voice Messages Listening to Voice Messages Left by Callers Until desired SVM Log To listen to voice messagesTo clear the voice message that you are listening to 702 Document Version Operating Manual 127 Your Extension PIN To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Press Message Press Transfer Accessing Your Message Box from an Outside Telephone Timed Reminder Tafas Trunk Answer From Any StationThrough an external speaker Hour/minute To stop or answer the ringback760 Flashing red Holiday mode Time ServiceGreen on Lunch mode Flashing green Break mode To confirm Verification Code Entry Enter verification code Dial desired Hands-free mode Default Voice Mail Features-LCS Live Call ScreeningTo cancel Live Call Screening Before operating Operation Flowchart Flashing green slowly Monitoring To record into your mailbox Voice Mail Features-Two-way RecordTo record into another mailbox Two-way Transfer Voice Mail Features-Voice Mail Integration To forward your calls to your mailbox To transfer a call to a mailbox Voice Mail Transfer Wake-up CallTo listen to messages 24 H* hour/minute Dial extension number Walking COS Display PT Your Extension PIN Extension no To make a call or set features from another extensionWalking Extension Extension PIN Enter extension PIN max digits Walking Extension, Enhanced To exchange your settings with another extension727 Example b When two users share one telephone Main Office To set an extension to Service-out status Whisper Ohca Wireless XDP Parallel Mode Call Log, Incoming To view the log information with the Call Log button To view the log information with the Navigator key Press Call Log , or Up or Down Press Transfer Call Log, OutgoingTo clear the log information Press Call Log , or Up or Down To store the caller’s information in personal speed dialing To call with the Redial buttonUntil desired number Press Enter name Initial DisplayPress Until desired number is Press Storing New Names and Numbers DirectoriesCalling with the Directory To select and call System Feature Access To select a feature from the Feature Access menu Enter extension number Display PromptsEnter call pickup group Enter doorphone number Enter pager number Enter paging group Manager Operation OGM Outgoing Messages Dial Tone TransferExternal BGM Background Music To select and start/stop the background music Progress BGM port To record from an external BGM MOH portTo clear the message Enter BGM port Another PBX Extension no Time Service Mode ControlRemote Extension Dial Lock Dial another PBX extension Press Time Service To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Red on Manual Customizing Your Phone Customizing Your Phone & System Programming Information Setting FeaturesPersonal Programming Little Dark Display Contrast Selection*1Display Language Selection English When going off-hook CLIP/COLP Yes-The telephone will ring No-Disable Live Call Screening Mode Set*1LCS Mode Set After Answering Hands-free mode Call Waiting Tone Type Selection FWD N/A TimerManual Call Waiting Personal Absent Message Creating your personal message Paging Deny*1 Headset Operation*1Executive Busy Override Deny Key Pad Tone Set*1 Extension Dial Lock One-touch Dialing Assignment Mode SelectionDisplay Lock*1 Location number 2 digits To store the names and numbers in personal speed dialingPress Program or Pause Phone no Press Program or Pause To edit the names and numbers of personal speed dialing Programming Feature ClearPress Left or Right Or Pause Or Store + Incoming call distribution group extension no. + # Customizing the ButtonsProgramming Input To continue + 0/1/2/3*5 + # + Tenant no + Voice mail floating extension no. *10 + # + Extension To exit at any time, lift the handset Enter the programming input Desired phone number Press CO, ICD Group PDN, SDN, or Intercom button To clear the buttonOr Pause Flexible button Or Pause Password Programming Changing the Settings and Extension ControlManager Password Manager Programming + Extension no. + 1 to lock Programming Example Changing the manager password Enter the current manager password Programming is shown below. Program number System PasswordList Function Procedure None Back to Previous Menu To exit the programming mode at any time, lift the handset System password To confirm your entry after storing data System ProgrammingDate & Time Year Phone no Press ENTER. Enter system speed System Speed Dialing NumberNumber max Extension Name System Speed Dialing NameExtension Number Name Extension no Name Section Appendix Troubleshooting Troubleshooting Stored number was more than 32 digits or an Toll restriction is activatedAn indication tone may have interrupted Other party has set Data Line Security Set the date and time by system programming Feature While dial tone is heard Feature Number TableDefault Additional digits/buttons New Call Waiting Features Document Version Operating Manual 195 196 Operating Manual Document Version Default New Additional digits/buttons 198 Operating Manual Document Version Disa Default Feature While dialing or talking Default NewFeature While busy, DND or call tone is heard Fixed Number While on-hook When going off-hookTone Ring Tones Busy Tone Reorder Tone When you make callsRingback Tones When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Index Symbols Display Language Selection 165 Display Lock 170 Manager Password 179 Manager Programming Voice Mail Features For Future Reference When you ship the productProduct Service Copyright