1.3.36 ICD Group Features—Call Log History for ICD Group

1.3.36 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group.

To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

To enter incoming call queue monitoring mode

6-Line Display PT

 

7

3

9

ICD Group

 

extension no.

 

 

 

 

 

 

 

 

C.Tone

Off-hook.

Enter

739.

 

Enter ICD Group

 

 

 

 

extension number.

Group Monitor On

On-hook.

To confirm the Call Log History

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT

LOG

SPRVS

 

 

 

Since JAN.29

 

09:10AM

Total Calls

:

00996

Overflow Calls

:

00131

Lost Calls

:

00039

Average Waiting

:

01'06

EXIT

 

CLEAR

 

 

 

Press "LOG".

Confirm the Call Log History.

Document Version 2008-10

Operating Manual

91

Page 91
Image 91
Panasonic KX-TDE600 manual ICD Group Features-Call Log History for ICD Group, To enter incoming call queue monitoring mode