Panasonic KX-TDE600 manual ICD Group Features, To dial

1.3.35 ICD GROUP FEATURES

To dial

PT/SLT/PS

Off-hook.

• To call another party, dial the desired party’s phone number before the preprogrammed number is dialed.

•You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing)

•It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.

Customizing Your Phone

•3.1.2 Personal Programming—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

1.3.35ICD GROUP FEATURES

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to receive calls (for example, as a call center). The PBX has several features that support using extensions in ICD groups, as follows:

Features

Log-in/Log-out

Supervisory Features

Manual Queue Redirection

(Hurry-up Transfer)

Call Forwarding (FWD) for

your ICD Group

Description

You can log in to or out of an ICD group, to control whether you receive calls from the group.

(→ 1.3.38 ICD Group Features—Log-in/Log-out)

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of each member within the ICD group, using a 6-line display PT.

(→ 1.3.41 ICD Group Features—Supervisory)

You can forward the longest waiting call in the queue of calls to the ICD group to a preprogrammed destination manually.

(→ 1.3.40 ICD Group Features—Manual Queue Redirection)

You can set a forward destination for your ICD group.

(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)

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Operating Manual Document Version 2008-10