Answering Call Waiting in the PBX | Panasonic KX-TDE600 guide

1.3.12 CALL WAITING FEATURES

To send a call waiting

PT/SLT/PS

While hearing a busy tone

1

Enter 1.

• Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.77 Whisper OHCA".

•Depending on system programming and the called extension’s setting, a call waiting tone may be sent automatically without performing the operation above. For details, refer to "Automatic Call Waiting" in "3.1.2 Personal Programming".

For a called extension

A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is waiting. The extension can then answer the second call by either disconnecting the current call or placing it on hold.

One of the following notification methods can be assigned for each extension, depending on the type of telephone being used. (Default: Call Waiting Tone)

•Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (→

1.3.13Call Waiting Tone).

•Off-hook Call Announcement (OHCA): The caller’s voice is heard through the built-in speaker (→

1.3.45OHCA (Off-hook Call Announcement)).

•Whisper OHCA: The caller’s voice is heard through the handset (→ 1.3.77 Whisper OHCA).

Answering Call Waiting in the PBX

During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Call Waiting Tone)

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

PT/SLT/PS

While hearing a tone

On-hook.Off-hook.

Talk to the new party.

Document Version 2008-10

Operating Manual

49

Image 49

Panasonic KX-TDE600 manual Answering Call Waiting in the PBX, To send a call waiting

Contents

Model No. KX-TDE100 Operating Manual Feature Highlights ACD Report Server KX-NCV200 Hints This Manual Trademarks Safety Notices Important Safety Instructions For the PBX For All Telephone Equipment Requirements What is User Information? Read and understand all instructions TAM Ringer Equivalence Number REN Notification to the Telephone CompanyIncidence of Harm to the Telephone Lines Trouble with this equipment Connection to Party Line Combined Use with Alarm Equipment For 2.4 GHz Cell Station For Dect 6.0 Cell Station Table of Contents Manager Service Features 158 Display Features 146Personal Programming 164 182 179190 193 Table of Contents Section Operation Before Operating the Telephones Feature NumbersWhat Kind of Telephone Can Be Used? Registration for your Portable Station PS/SIP Extension Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Examples Dial key Icon Descriptions Buttons on the PT Flexible Buttons When You Use a Panasonic Proprietary TelephoneSoft Buttons Auto ANS Auto Answer/MUTE Conf Conference Navigator Key/Jog Dial/Volume KeyCall Forwarding FWD/Do Not Disturb DND Feature Programmable Feature PFCustomized Buttons Button Button CTI For quick operation How to Follow the StepsHands-free Operation Customizing Your Phone Connection Example This diagram shows you a connection example Intercom Call Making CallsCustomizing Your Phone For quick operation CO Line Group Access Automatic Line AccessOperator Call Calling an Outside Party Answering Calls CO Line Access Alternate Receiving-Ring/Voice You can select one of the following methods to answer calls Absent Message To cancelTo set Message no Message Example Account code Account Code EntryEnter account code Outside Phone no Automatic Callback Busy Camp-on Alternate Calling-Ring/VoiceTo change the method To set for both extension and CO line Automatic Callback Busy CancelTo answer the callback ringing from an idle extension To answer the callback ringing from an idle CO line BGM Background Music To select and set/cancelCall Hold Call Hold Press Recall Hookswitch Held line no Call Hold Retrieve Call Park Call MonitorTo monitor Call Park Retrieve Hookswitch Zone number 2 digitsPress Call Park Press Transfer Call Pickup Call PickupDial stored parking Call Pickup Deny Call Splitting To leave the conversation and then let the two parties talk Call Transfer To transfer Transferring to an Extension in the PBXExtension no To transfer with one touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Time limit Call Waiting BSS Busy Station SignalingPress Hold Talk On-hook Number To send a call waiting Answering Call Waiting in the PBX To hold the current call and then talk to the new party Press Recall/hookswitchPress CO, ICD Group PDN, SDN, or Intercom Press CO, ICD Group, PDN, SDN, or Intercom During a conversation To hold the second call and then talk to the original party 15 s Personal Programming-Call Waiting Tone Type Selection Call Waiting Tone To set/cancel for intercom calls Manual Call WaitingAnswering Call Waiting from the Telephone Company To return to the original party, repeat the operation Character Entry To set/cancel for outside calls Automatic Call Waiting732 Standard mode Times Option mode Conference ConferenceTo establish a conference call PDN, or SDN Press Recall Dial desiredTone To add another party on hold to a conference To add four or more parties to a conference FLASH/RECALL Leaving Three-party Conference To leave a conference involving two outside parties Conference, Unattended To leave a conference Data Line SecurityTo return while others are talking To complete a conversation To set/cancel Disa Direct Inward System AccessCalling through Disa 730 Verification Code To call an extensionExtension PIN Enter extension PIN or verification code PIN max.10 digits To retry To call an outside partyDisa message Off-hook Dial Disa Dial outside Verification DND Do Not Disturb DND Do Not Disturb When in FWD/DND Setting Mode When in FWD/DND Cycle Switch ModeFlashing red slowly FWD mode Red on DND mode DND Override To switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls To call To set and clear FWD/DND for outside/intercom calls Door OpenFrom a preprogrammed extension From any extension while talking to the doorphone To call from the doorphone Doorphone CallTo answer a call from the doorphone To call the doorphone Executive Busy Override EFA External Feature AccessExecutive Busy Override To join an outside call To join an intercom callDial extension number, or press red PDN or SDN Executive Busy Override Deny Extension Dial LockTo talk to each party alternately To lock To unlock Extension Feature ClearTo make an outside call while your extension is locked Extension PIN Personal Identification Number To reset790 799 External RelayEnter extension Stored Extension PIN External Sensor To switch on the relayFWD Call Forwarding To answer a sensor call FWD Call Forwarding To set Follow Me from another extension Or enter CO line access number Then outside phone numberEnter destination extension number Your Extension no Tone Time To set the timer for No Answer and Busy/No Answer713 ICD Group Extension no Flashing red slowly FWD mode To switch FWD/DND status for outside calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for intercom calls Virtual PS Intercom Calls Enter CO line access number FWD/DND button To cancel ringingHands-free Answerback To set ringing Headset Operation Hands-free OperationTo make/answer a call To use the handset during a conversation using the headset To talk using the headsetHeadset Operation To answer Answer/Release ButtonOperating Distance Noise To talk to a waiting caller To transfer a callTo end a conversation Desired To store a phone number Hot Line740 To dial ICD Group Features To enter incoming call queue monitoring mode ICD Group Features-Call Log History for ICD GroupTo confirm the Call Log History 739 Enter ICD Group Extension number To clear Call Log History ICD Group Features-Incoming Call Queue MonitorTo monitor the waiting call status ICD Group Extension no To set Log-in/Log-out ICD Group Features-Log-in/Log-outExtension number or Press Log-in/Log-out of a Specified Group To enter/leave Not Ready mode735 ICD Group Features-Log-in/Log-out Monitor and Remote Control To monitor the Log-in/Log-out status To change the Log-in/Log-out mode ICD Group Features-Supervisory ICD Group Features-Manual Queue RedirectionTo forward the waiting call Initial Display Message Waiting To leave/cancel a message waiting indicationFor a caller To leave a message waiting indication For a called extension To call back To check the left message and call backTo clear message waiting indications left on your extension Off-hook Monitor MuteFlashing red Mute One-touch Dialing Ohca Off-hook Call AnnouncementDialing Group Paging Paging Paging and then Transferring a Call Paralleled TelephonePaging Deny DPT Standard SDN Key Mode Enhanced DSS Key ModeSDN Direct Dial PDN or SDN Call Hold and Call Hold Retrieve Printing Message Call Transfer Using SDN ButtonTo transfer a call to a PDN extension To record Privacy Release Your extension on the outside call To show/prevent KX-HGT100 To show To prevent not show Private Network Features-TIE Line AccessTo call with one touch Private phone no Redial, Last Number Quick DialingQuick dialing no Off-hook Dial quick dialing For the KX-TDE100/KX-TDE200 Off Checked-out Room Status ControlFor the KX-TDE600 Press Check-in To check in a guest Press Check-out To check out a guest Press Cleaned-up To change the cleaning status of a room KX-TDE600 onlySelf Labeling KX-NT366 only Speed Dialing, Personal To switch display SVM Simplified Voice Message Speed Dialing, SystemDial Tone Or enter Recording a Normal Greeting Message Operation Reference When Accessing Your Message BoxOperation No To play back Recording a Greeting Message for Each Time ModeTo clear Off-hook Enter Enter the desired Time mode Redirecting Your Calls to Your Message Box Number for the SVM featureOff-hook Enter Enter 0 to 2 as you desire Enter floating extension Listening to Voice Messages Left by Callers Leaving Voice Messages To clear the voice message that you are listening to To listen to voice messagesUntil desired SVM Log 702 Document Version Operating Manual 127 To clear voice messages from the SVM Log To listen to voice messages while your display is lockedYour Extension PIN Press Message Press Transfer Accessing Your Message Box from an Outside Telephone Timed Reminder Tafas Trunk Answer From Any StationThrough an external speaker Hour/minute To stop or answer the ringback760 Green on Lunch mode Flashing green Break mode Time ServiceFlashing red Holiday mode To confirm Enter verification code Dial desired Verification Code Entry To cancel Live Call Screening Voice Mail Features-LCS Live Call ScreeningHands-free mode Default Before operating Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Voice Mail Features-Two-way RecordTo record into another mailbox Two-way Transfer To forward your calls to your mailbox Voice Mail Features-Voice Mail Integration To transfer a call to a mailbox Voice Mail Transfer Wake-up CallTo listen to messages Dial extension number 24 H* hour/minute Display PT Walking COS Walking Extension To make a call or set features from another extensionYour Extension PIN Extension no Extension PIN Enter extension PIN max digits Walking Extension, Enhanced To exchange your settings with another extension727 Main Office Example b When two users share one telephone Whisper Ohca To set an extension to Service-out status Wireless XDP Parallel Mode Call Log, Incoming To view the log information with the Navigator key To view the log information with the Call Log button To clear the log information Call Log, OutgoingPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down To store the caller’s information in personal speed dialing To call with the Redial buttonUntil desired number Press Initial DisplayPress Enter name Until desired number is Press Calling with the Directory DirectoriesStoring New Names and Numbers To select and call System Feature Access To select a feature from the Feature Access menu Enter extension number Display PromptsEnter call pickup group Enter pager number Enter doorphone number Enter paging group Manager Operation External BGM Background Music Dial Tone TransferOGM Outgoing Messages To select and start/stop the background music Progress To clear the message To record from an external BGM MOH portBGM port Enter BGM port Remote Extension Dial Lock Time Service Mode ControlAnother PBX Extension no Dial another PBX extension To select the time service switching mode Automatic/Manual To change the time mode Day/Night/Lunch/BreakPress Time Service Red on Manual Customizing Your Phone Customizing Your Phone & System Programming Information Setting FeaturesPersonal Programming Display Language Selection Display Contrast Selection*1Little Dark English CLIP/COLP When going off-hook LCS Mode Set After Answering Live Call Screening Mode Set*1Yes-The telephone will ring No-Disable Hands-free mode Manual Call Waiting FWD N/A TimerCall Waiting Tone Type Selection Personal Absent Message Creating your personal message Executive Busy Override Deny Headset Operation*1Paging Deny*1 Key Pad Tone Set*1 Extension Dial Lock One-touch Dialing Assignment Mode SelectionDisplay Lock*1 Press Program or Pause Phone no To store the names and numbers in personal speed dialingLocation number 2 digits Press Program or Pause To edit the names and numbers of personal speed dialing Programming Feature ClearPress Left or Right Or Pause Or Store Programming Input Customizing the Buttons+ Incoming call distribution group extension no. + # To continue + 0/1/2/3*5 + # + Tenant no To exit at any time, lift the handset + Voice mail floating extension no. *10 + # + Extension Desired phone number Enter the programming input Press CO, ICD Group PDN, SDN, or Intercom button To clear the buttonOr Pause Flexible button Manager Password Changing the Settings and Extension ControlOr Pause Password Programming Manager Programming + Extension no. + 1 to lock Enter the current manager password Programming Example Changing the manager password List System PasswordProgramming is shown below. Program number Function None Back to Previous Menu Procedure System password To exit the programming mode at any time, lift the handset Date & Time System ProgrammingTo confirm your entry after storing data Year Phone no Press ENTER. Enter system speed System Speed Dialing NumberNumber max Extension Number System Speed Dialing NameExtension Name Name Extension no Name Section Appendix Troubleshooting Troubleshooting Stored number was more than 32 digits or an Toll restriction is activatedAn indication tone may have interrupted Set the date and time by system programming Other party has set Data Line Security Feature While dial tone is heard Feature Number TableDefault Additional digits/buttons New Call Waiting Features Document Version Operating Manual 195 196 Operating Manual Document Version Default New Additional digits/buttons 198 Operating Manual Document Version Disa Feature While busy, DND or call tone is heard Default NewDefault Feature While dialing or talking Fixed Number Tone When going off-hookWhile on-hook Ring Tones Busy Tone Reorder Tone When you make callsRingback Tones When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Index Symbols Display Language Selection 165 Display Lock 170 Manager Password 179 Manager Programming Voice Mail Features Product Service When you ship the productFor Future Reference Copyright