ACD Report Server KX-NCV200 | Panasonic KX-TDE600 specs

Feature Highlights

ACD Report Server

(KX-NCV200)

This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently.

<Report Sample: Incoming Calls>

Jack 5

John

Nick7

5

Consult your dealer

Call Center

This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

ICD Group

Customers

Queuing

1.3.35 ICD GROUP FEATURES (Page 90)

Phone Assistant (PA)

This application allows you to use your PC to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently.

PC

(Client)

PA Server

PC

(Client)

Consult your dealer

Document Version 2008-10

Operating Manual

3

Image 3

Panasonic KX-TDE600 manual ACD Report Server KX-NCV200

Contents

Model No. KX-TDE100 Operating Manual Feature Highlights ACD Report Server KX-NCV200 Hints This Manual Trademarks Safety Notices Important Safety Instructions For the PBX For All Telephone Equipment Requirements What is User Information? Read and understand all instructions TAM Trouble with this equipment Notification to the Telephone CompanyRinger Equivalence Number REN Incidence of Harm to the Telephone Lines Connection to Party Line Combined Use with Alarm Equipment For 2.4 GHz Cell Station For Dect 6.0 Cell Station Table of Contents Display Features 146 Manager Service Features 158Personal Programming 164 193 179182 190 Table of Contents Section Operation Registration for your Portable Station PS/SIP Extension Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Examples Using a Navigator Key/Jog Dial/Volume KeyTone Display Dial key Icon Descriptions Auto ANS Auto Answer/MUTE When You Use a Panasonic Proprietary TelephoneButtons on the PT Flexible Buttons Soft Buttons Navigator Key/Jog Dial/Volume Key Conf ConferenceCall Forwarding FWD/Do Not Disturb DND Button Programmable Feature PFFeature Customized Buttons Button CTI Customizing Your Phone How to Follow the StepsFor quick operation Hands-free Operation Connection Example This diagram shows you a connection example For quick operation Making CallsIntercom Call Customizing Your Phone Calling an Outside Party Automatic Line AccessCO Line Group Access Operator Call Answering Calls CO Line Access Alternate Receiving-Ring/Voice You can select one of the following methods to answer calls Message no Message Example To cancelAbsent Message To set Outside Phone no Account Code EntryAccount code Enter account code Alternate Calling-Ring/Voice Automatic Callback Busy Camp-onTo change the method To answer the callback ringing from an idle CO line Automatic Callback Busy CancelTo set for both extension and CO line To answer the callback ringing from an idle extension Call Hold To select and set/cancelBGM Background Music Call Hold Press Recall Hookswitch Held line no Call Hold Retrieve Call Monitor Call ParkTo monitor Press Transfer Hookswitch Zone number 2 digitsCall Park Retrieve Press Call Park Call Pickup Call PickupDial stored parking Call Pickup Deny Call Splitting To leave the conversation and then let the two parties talk Call Transfer Transferring to an Extension in the PBX To transferExtension no To transfer with one touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Talk On-hook Number Call Waiting BSS Busy Station SignalingTime limit Press Hold To send a call waiting Answering Call Waiting in the PBX Press CO, ICD Group, PDN, SDN, or Intercom Press Recall/hookswitchTo hold the current call and then talk to the new party Press CO, ICD Group PDN, SDN, or Intercom During a conversation To hold the second call and then talk to the original party 15 s Personal Programming-Call Waiting Tone Type Selection To return to the original party, repeat the operation To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone Answering Call Waiting from the Telephone Company To set/cancel for outside calls Automatic Call Waiting Character Entry732 Standard mode Times Option mode Conference ConferenceTo establish a conference call Press Recall Dial desired PDN, or SDNTone To add another party on hold to a conference To add four or more parties to a conference FLASH/RECALL Leaving Three-party Conference To leave a conference involving two outside parties Conference, Unattended To complete a conversation Data Line SecurityTo leave a conference To return while others are talking 730 Disa Direct Inward System AccessTo set/cancel Calling through Disa Enter extension PIN or verification code PIN max.10 digits To call an extensionVerification Code Extension PIN Verification To call an outside partyTo retry Disa message Off-hook Dial Disa Dial outside DND Do Not Disturb DND Do Not Disturb DND Override When in FWD/DND Cycle Switch ModeWhen in FWD/DND Setting Mode Flashing red slowly FWD mode Red on DND mode To call Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom calls From any extension while talking to the doorphone Door OpenTo set and clear FWD/DND for outside/intercom calls From a preprogrammed extension To call the doorphone Doorphone CallTo call from the doorphone To answer a call from the doorphone EFA External Feature Access Executive Busy OverrideExecutive Busy Override To join an intercom call To join an outside callDial extension number, or press red PDN or SDN To lock Extension Dial LockExecutive Busy Override Deny To talk to each party alternately Extension Feature Clear To unlockTo make an outside call while your extension is locked To reset Extension PIN Personal Identification Number790 Stored Extension PIN External Relay799 Enter extension To answer a sensor call To switch on the relayExternal Sensor FWD Call Forwarding FWD Call Forwarding Your Extension no Tone Or enter CO line access number Then outside phone numberTo set Follow Me from another extension Enter destination extension number ICD Group Extension no To set the timer for No Answer and Busy/No AnswerTime 713 Flashing red slowly FWD mode Virtual PS FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls To switch FWD/DND status for intercom calls Intercom Calls To set ringing FWD/DND button To cancel ringingEnter CO line access number Hands-free Answerback Hands-free Operation Headset OperationTo make/answer a call To talk using the headset To use the handset during a conversation using the headsetHeadset Operation Noise Answer/Release ButtonTo answer Operating Distance Desired To transfer a callTo talk to a waiting caller To end a conversation Hot Line To store a phone number740 To dial ICD Group Features 739 Enter ICD Group Extension number ICD Group Features-Call Log History for ICD GroupTo enter incoming call queue monitoring mode To confirm the Call Log History ICD Group Extension no ICD Group Features-Incoming Call Queue MonitorTo clear Call Log History To monitor the waiting call status ICD Group Features-Log-in/Log-out To set Log-in/Log-outExtension number or To enter/leave Not Ready mode Press Log-in/Log-out of a Specified Group735 ICD Group Features-Log-in/Log-out Monitor and Remote Control To monitor the Log-in/Log-out status To change the Log-in/Log-out mode ICD Group Features-Manual Queue Redirection ICD Group Features-SupervisoryTo forward the waiting call Initial Display For a called extension To leave/cancel a message waiting indicationMessage Waiting For a caller To leave a message waiting indication To check the left message and call back To call backTo clear message waiting indications left on your extension Mute Off-hook MonitorFlashing red Mute Ohca Off-hook Call Announcement One-touch DialingDialing Group Paging Paging Paralleled Telephone Paging and then Transferring a CallPaging Deny DPT Enhanced DSS Key Mode Standard SDN Key ModeSDN Direct Dial PDN or SDN Call Hold and Call Hold Retrieve Call Transfer Using SDN Button Printing MessageTo transfer a call to a PDN extension To record Privacy Release Your extension on the outside call To show/prevent KX-HGT100 To show Private phone no Private Network Features-TIE Line AccessTo prevent not show To call with one touch Off-hook Dial quick dialing Quick DialingRedial, Last Number Quick dialing no Room Status Control For the KX-TDE100/KX-TDE200 Off Checked-outFor the KX-TDE600 Press Check-in To check in a guest Press Check-out To check out a guest To change the cleaning status of a room KX-TDE600 only Press Cleaned-upSelf Labeling KX-NT366 only Speed Dialing, Personal To switch display Or enter Speed Dialing, SystemSVM Simplified Voice Message Dial Tone Operation Reference When Accessing Your Message Box Recording a Normal Greeting MessageOperation No Recording a Greeting Message for Each Time Mode To play backTo clear Off-hook Enter Enter the desired Time mode Enter floating extension Number for the SVM featureRedirecting Your Calls to Your Message Box Off-hook Enter Enter 0 to 2 as you desire Listening to Voice Messages Left by Callers Leaving Voice Messages 702 To listen to voice messagesTo clear the voice message that you are listening to Until desired SVM Log Document Version Operating Manual 127 Press Message Press Transfer To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Your Extension PIN Accessing Your Message Box from an Outside Telephone Tafas Trunk Answer From Any Station Timed ReminderThrough an external speaker To stop or answer the ringback Hour/minute760 To confirm Time ServiceGreen on Lunch mode Flashing green Break mode Flashing red Holiday mode Enter verification code Dial desired Verification Code Entry Before operating Voice Mail Features-LCS Live Call ScreeningTo cancel Live Call Screening Hands-free mode Default Flashing green slowly Monitoring Operation Flowchart Voice Mail Features-Two-way Record To record into your mailboxTo record into another mailbox Two-way Transfer To forward your calls to your mailbox Voice Mail Features-Voice Mail Integration Wake-up Call To transfer a call to a mailbox Voice Mail TransferTo listen to messages Dial extension number 24 H* hour/minute Display PT Walking COS Extension PIN Enter extension PIN max digits To make a call or set features from another extensionWalking Extension Your Extension PIN Extension no To exchange your settings with another extension Walking Extension, Enhanced727 Main Office Example b When two users share one telephone Whisper Ohca To set an extension to Service-out status Wireless XDP Parallel Mode Call Log, Incoming To view the log information with the Navigator key To view the log information with the Call Log button Press Call Log , or Up or Down Call Log, OutgoingTo clear the log information Press Call Log , or Up or Down Press Transfer To call with the Redial button To store the caller’s information in personal speed dialingUntil desired number Until desired number is Press Initial DisplayPress Press Enter name To select and call DirectoriesCalling with the Directory Storing New Names and Numbers System Feature Access To select a feature from the Feature Access menu Display Prompts Enter extension numberEnter call pickup group Enter pager number Enter doorphone number Enter paging group Manager Operation To select and start/stop the background music Dial Tone TransferExternal BGM Background Music OGM Outgoing Messages Progress Enter BGM port To record from an external BGM MOH portTo clear the message BGM port Dial another PBX extension Time Service Mode ControlRemote Extension Dial Lock Another PBX Extension no Red on Manual Customizing Your Phone To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Press Time Service Customizing Your Phone & System Setting Features Programming InformationPersonal Programming English Display Contrast Selection*1Display Language Selection Little Dark CLIP/COLP When going off-hook Hands-free mode Live Call Screening Mode Set*1LCS Mode Set After Answering Yes-The telephone will ring No-Disable Personal Absent Message Creating your personal message FWD N/A TimerManual Call Waiting Call Waiting Tone Type Selection Key Pad Tone Set*1 Headset Operation*1Executive Busy Override Deny Paging Deny*1 One-touch Dialing Assignment Mode Selection Extension Dial LockDisplay Lock*1 Press Program or Pause To store the names and numbers in personal speed dialingPress Program or Pause Phone no Location number 2 digits Programming Feature Clear To edit the names and numbers of personal speed dialingPress Left or Right Or Pause Or Store To continue Customizing the ButtonsProgramming Input + Incoming call distribution group extension no. + # + 0/1/2/3*5 + # + Tenant no To exit at any time, lift the handset + Voice mail floating extension no. *10 + # + Extension Desired phone number Enter the programming input To clear the button Press CO, ICD Group PDN, SDN, or Intercom buttonOr Pause Flexible button Manager Programming Changing the Settings and Extension ControlManager Password Or Pause Password Programming + Extension no. + 1 to lock Enter the current manager password Programming Example Changing the manager password Function System PasswordList Programming is shown below. Program number None Back to Previous Menu Procedure System password To exit the programming mode at any time, lift the handset Year System ProgrammingDate & Time To confirm your entry after storing data System Speed Dialing Number Phone no Press ENTER. Enter system speedNumber max Name System Speed Dialing NameExtension Number Extension Name Extension no Name Section Appendix Troubleshooting Troubleshooting Toll restriction is activated Stored number was more than 32 digits or anAn indication tone may have interrupted Set the date and time by system programming Other party has set Data Line Security Feature Number Table Feature While dial tone is heardDefault Additional digits/buttons New Call Waiting Features Document Version Operating Manual 195 196 Operating Manual Document Version Default New Additional digits/buttons 198 Operating Manual Document Version Disa Fixed Number Default NewFeature While busy, DND or call tone is heard Default Feature While dialing or talking Ring Tones When going off-hookTone While on-hook When you make calls Busy Tone Reorder ToneRingback Tones When talking to an outside party When setting the features or programmingWhile off-hook Establishing or leaving a conference Index Symbols Display Language Selection 165 Display Lock 170 Manager Password 179 Manager Programming Voice Mail Features Copyright When you ship the productProduct Service For Future Reference