Useful Information

Problem

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.

After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem

Cause/solution

The unit does not record

 

R The answering system is turned off. Turn it on

 

new messages.

(page 38).

 

 

R The message memory is full. Erase unnecessary

 

 

messages (page 40).

 

 

R The recording time is set to Greeting only.

 

 

Change the setting (page 43).

 

 

R If you subscribe to a voice mail service, messages

 

 

are recorded by your service provider/telephone

 

 

company, not your telephone. Change the unit’s

 

 

number of rings setting or contact your service

 

 

provider/telephone company (page 43).

 

 

 

 

I cannot operate the

R Someone is using the unit. Wait for the other user

answering system.

to finish.

 

 

R A caller is leaving a message. Wait for the caller to

 

 

finish.

 

 

R The handset is too far from the base unit. Move

 

 

closer.

 

 

 

 

I cannot operate the

R The remote access code is not set. Set the remote

answering system remotely.

access code (page 41).

 

 

R You are entering the wrong remote access code. If

 

 

you have forgotten your remote access code,

 

 

enter the remote access code setting to check

 

 

your current code (page 41).

 

 

R Press each key firmly.

 

 

R The answering system is turned off. Turn it on

 

 

(page 42).

 

 

 

 

For assistance, please visit http://www.panasonic.com/help

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Panasonic KXTG6641B, KX-TG6643, KX-TG6644B, KX-TG6632, KX-TG6633, KX-TG6641, KX-TG6645 Answering system Problem Cause/solution