Useful Information

Caller ID/Talking Caller ID

Problem

Cause/solution

Caller information is not

 

R You must subscribe to Caller ID service. Contact

 

displayed.

your service provider/telephone company for

 

 

details.

 

 

R If your unit is connected to any additional

 

 

telephone equipment such as a Caller ID box or

 

 

cordless telephone line jack, plug the unit directly

 

 

into the wall jack.

 

 

R If you use a DSL/ADSL service, we recommend

 

 

connecting a DSL/ADSL filter between the base

 

 

unit and the telephone line jack. Contact your DSL/

 

 

ADSL provider for details.

 

 

R The name display service may not be available in

 

 

some areas. Contact your service provider/

 

 

telephone company for details.

 

 

R Other telephone equipment may be interfering with

 

 

this unit. Disconnect the other equipment and try

 

 

again.

 

 

 

 

Caller information is

R Depending on your service provider/telephone

displayed or announced

company, the unit may display or announce the

late.

caller’s information at the 2nd ring or later.

 

 

R Move closer to the base unit.

 

 

 

 

Caller information is not

R The handset or base unit’s ringer volume is turned

announced.

off. Adjust it (page 17, 28).

 

 

R The Talking Caller ID feature is turned off. Turn it

 

 

on (page 28).

 

 

R The number of rings for the answering system is

 

 

set to 2 ringsor Toll saver. Select a

 

 

different setting (page 43).

 

 

R If the base unit and another handset are having an

 

 

intercom call, your handset does not announce

 

 

caller information.

 

 

 

 

The caller list/incoming

R The Caller ID number auto edit feature is turned

phone numbers are not

off. Turn it on and try again (page 28).

edited automatically.

R You need to call back the edited number to

 

 

activate Caller ID number auto edit.

 

 

 

 

I cannot dial the phone

R The phone number you dialed might have been

number edited in the caller

edited incorrectly (for example, the long distance

list.

“1” or the area code is missing). Edit the phone

 

 

number with another pattern (page 36).

 

 

 

 

Time on the unit has

R Incorrect time information from incoming Caller ID

shifted.

changes the time. Set the time adjustment to

 

 

Manual(off) (page 28).

 

 

 

 

54For assistance, please visit http://www.panasonic.com/help

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Panasonic KXTG6644B, KX-TG6643, KX-TG6644B, KX-TG6632, KX-TG6633, KX-TG6641 Caller ID/Talking Caller ID Problem Cause/solution