Troubleshooting

LED Symptom

Action

 

 

All LEDs are on.

If the LEDs remain on for more than ten minutes, the router is

 

not functional. Unplug the router and reapply power. If the

 

ALM LED is still on, contact the service provider.

 

 

ALM LED only

The power-on self-test may have failed. Unplug the router

remains on.

and reapply power. If the alarm LED is still on, contact the

 

service provider.

 

 

ALM and TEST LEDs

Firmware download may be in progress. If firmware

are blinking.

download is not in progress or the LEDs continue blinking for

 

more than ten minutes, contact the service provider. Do not

 

unplug the unit, unless instructed to do so by the service

 

provider.

 

 

ATM Yellow LED

There is loss of cell delineation (OCD) due to line

remains on.

impairments. Contact the service provider.

 

 

DSL LED is off.

Verify that the DSL cable is securely installed on both ends.

 

Unplug the unit and reapply power. If the problem continues,

 

contact the service provider.

 

 

DSL LED continues

The router is attempting to establish the DSL link, or adjusting

blinking after the

the DSL line rate due to line conditions. If the blinking

power-on self-test

continues for more than ten minutes, contact the service

has completed.

provider.

 

 

DSL LED is on, but

The DSL link has been established, but there is no data

no data is being

transmission. Verify the Ethernet connection. If the problem

transmitted.

persists, contact the service provider.

 

 

DSL and Port LEDs

DSL and Ethernet links have been established, but there is

are on, but no data is

no data transmission. If the problem continues, contact the

being transmitted.

service provider.

 

 

Port LED is off.

Verify that the Ethernet cable is securely installed at both

 

ends, and at least one PC is connected and powered on.

 

 

 

Verify that the correct Ethernet straight-through or crossover

 

cable is installed. Refer to Step 3 on page 7.

 

 

System OK LED is off.

Check that the power cord is securely installed on both ends.

 

 

 

If no LEDs are on, the power supply may be defective. Test

 

the outlet to verify power. If the outlet has power and the

 

problem persists, contact your service representative.

 

 

 

If other LEDs are on, the OK LED may be burned out. Unplug

 

the unit and reapply power, and watch all LEDs as the router

 

performs its power-on self-test. If the OK LED is functioning,

 

call your service representative.

 

 

TEST LED is on.

A test initiated by the service provider may be active. Wait ten

 

minutes. If the LED does not go off, contact the service

 

provider.

 

 

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Paradyne 9783 Troubleshooting, LED Symptom Action, Unplug the unit, unless instructed to do so by the service, Provider