50 C1570M-E (4/07)
TroubleshootingIf the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.
Access the properties window for the CM9700MDD-EVS unit on the WS5050 Endura workstation (refer to the WS5000 operation manual).
Then note the following before calling Pelco:
•Unit serial number: located on the Properties window and on the product label
•Unit firmware version: located on the Advanced Properties window, listed for “DecoderApp”
Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel.
Exchange the defective unit and return it for repair.
Table G. Troubleshooting the CM9700MDD-EVS
Problem Possible Causes Suggested Remedy
No video on monitor Power turned off Check that the monitor is switched on and the
CM9700MDD-EVS power indicator is lit.
Faulty cable connections Check all leads, plugs, contacts, and connections.
Defective camera Connect local monitor and check camera function.
Defective encoder Check camera on a different encoder.
Network connectivity issues Contact your network administrator.
The unit is not ready for operation after
firmware upload
Voltage failure during programming of
update file
Replace the device and have it checked by Pelco.
No tie line Programming or data connection to the
CM9700-CC1
Check the wiring between the CM9700-CC1 and the
CM9700MDD-EVS.
Check the CM9700MDD-EVS configuration in the
CM9700-MGR.
No audio transmission to receiver Defective hardware Check functioning of all connected video devices.
Connection in use by another receiver Wait until the connection is free and try again.
Faulty cable connection Check all cable connections and ensure all plugs are
properly plugged in.