General troubleshooting under Windows 2000/XP/Server 2003/Vista/Server 2008
Problem | Action required | |
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Machine fails to boot. | 1. | Turn off your machine, remove UltraPort card(s) |
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| and reboot. See page 101. |
| 2. | Try installing a different host card in case the one |
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| currently installed is faulty. See page 95. |
Windows operating system fails while loading | 1. | Reboot machine and then switch to the last |
and the system hangs. |
| known good configuration. |
| 2. | Check for resource conflicts or faulty hardware. |
Windows operating system fails while loading | 1. | Note the five hexadecimal numbers at the top line |
and displays a blue screen. |
| of the screen |
| 2. | Reboot your machine and then switch to the last |
|
| known good configuration. |
| 3. | Check for resource conflicts or faulty hardware. |
Operating system loads OK, but SPEED driver | 1. | Run Windows Device Manager to find available |
or another driver fails to boot |
| IRQ and memory addresses. |
UltraPort ports do not work after installation. | 1. | Check the Windows Event Log and follow the |
|
| suggested actions. |
SPEED Windows driver fails during normal | 1. | Note the five hexadecimal numbers displayed at |
operation, symptom: blue screen |
| the top line of the screen. |
| 2. | Reboot your machine and then switch to the last |
|
| known good configuration. |
| 3. | Check for resource conflicts or faulty hardware. |
SPEED Windows driver fails during normal | 1. | Contact Technical Support. See Appendix D : |
operation, symptoms either: |
| Contacting Perle. |
black screen, machine reboots or system hangs |
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Windows error messages
In the event of any error messages, check the Windows Event Log. Also open the Windows Device Manager and check for warming icons on the installed hardware. See your Windows 2000, Windows XP, Windows Server 2003, Windows Vista, or Server 2008 user documentation or help system for details.
For general problems, see General troubleshooting under Windows 2000/XP/Server 2003/Vista/Server 2008 on page 150.
UltraPort Serial Adaptors User Guide
Windows 2000/XP/Server 2003/Vista/Server 2008
Page 150
