Pitney Bowes DM550, DM500 manual Postage Refill Problems, Display Problems

10 • Troubleshooting

Postage Refill Problems

Description	Possible Causes	Solution
Refill operation fails	Phone line is not connected to an	Reconnect the phone line to the back of the
when IntelliLink®	analog line or is loose.	IntelliLink® Control Center.
Control Center is on
	Phone cord is damaged.	Check phone cord for damage (cuts or crimps)
or off the mailing
		and replace if necessary.
system
	Problem with the phone line.	Test the main phone outlet and repair if neces-
		sary.
	You are using the wrong Postage	Contact the Help Desk for correct number.
	By Phone® Meter Payment Sys-	Refer to the Pitney Bowes Contact Information
	tem telephone number.	List in this guide for the phone number of the
		Help Desk.
		The Help Desk may also provide you with a
		local number to use for Postage By Phone®
		System.
		To change the Postage By Phone® System
		number, refer to Phone/Network Set Up: PB
		Phone # section in Chapter 5 of this guide.
	Refill amount exceeds the funds	Check your account balance. Refer to the sec-
	in your account.	tion Checking Your Postage By Phone® Meter
		Payment System Account in Chapter 6 of this
		guide.

Display Problems

Description	Possible Causes	Solution
Display is blank after	There is no power to the	1.	Make sure the AC adapter is plugged into
moving the	IntelliLink® Control Center.		the back of the control center.
IntelliLink® Control		2.	Test the outlet to make sure it has power.
Center.		3.	If the problem persists, call the Help Desk.
			Refer to the Pitney Bowes Contact Informa-
			tion List in this guide.
Unable to access	This may be a system error.	Call the Help Desk. Refer to the Pitney Bowes
display, or keyboard		Contact Information List in this guide for the
does not respond.		phone number.
Difficult to read the	You need to adjust the display	Adjust the display contrast; refer to Adjusting
display	contrast.	the Display Contrast and Volume Control sec-
		tion in Chapter 5 in this guide.
		If the problem persists, call the Help Desk.
		Refer to the Pitney Bowes Contact Information
		List in this guide.

10-10 SV61436 Rev. D