Pitney Bowes DM500, DM550 manual Using ERR With a Customer Reference Number

DM500™ and DM550™ Series Digital Mailing System Operating Guide

Using ERR

with a Customer Reference Number

The Pitney Bowes solution for Electronic Return Receipt (ERR) may include the option to use a Reference Number that can tie the USPS Track- ing Number to an internal tracking number your organization assigns to a client or matter. By using this Reference Number, you’ll be able to look up tracking numbers on the Internet, and relate that piece of mail to a specific client.

Pitney Bowes provides a Reference Label Application to support you with processing mail using the Reference Number. This includes the ability to print a barcode label (in the standard 3 of 9 format) that can be applied to the mail piece for customer reference tracking for Electronic Return Receipt. The label includes the 5-digit destination ZIP Code required by the USPS, which eliminates the steps required to enter this information manu- ally into the DM Series™ mailing system. The Reference Number can be up to 14 alphanumeric characters in length.

This information can be easily scanned into the mailing machine during mail processing, saving valuable time in entering the data manually. Also, you can access delivery information from www.pb.com at “MyAccount.” Using this site, you can search records using your unique customer refer- ence number or the USPS tracking number from the Green Label.

Processing ERR with a Customer Reference Number

1.Weigh the envelope/package. Place the mail piece on the attached scale or process using the mailing machine in the WOW® mode.

2.Select class: Select the class of mail, for example, First Class or Pri- ority Mail.

3.Select services:

a.Select E-Certifiedas the service for mail.

b.Select E-Ret Receipt.

c.Press Enter.

4.Enter the destination ZIP Code:

a.Scan or manually type the 5-digit destination ZIP Code.

b.Press Enter. (This step is not required if the system is set to auto- enter.)

5.Enter the USPS tracking barcode number.

NOTES:

•You will not be prompted to enter the Customer Reference Number if your barcode includes the reference number.

•If you use labels supplied by Pitney Bowes, be sure to use the correct label for the selected service, in this case E-Certified (dark green) labels. If the control panel display shows the next number in the bar- code sequence, enter the last digit to accept it as long as it matches the number on your next label; or scan or manually type in the 22-digit bar- code number from the label you’re using.

•If the control panel does not show the next number in the barcode sequence, it shows the next number in the barcode sequence MINUS the check digit (last digit). You must enter the check digit.

6.Apply the barcode:

a.Apply the 22-digit barcode label to your mail piece if it is not already pre-printed on the mail piece.

NOTE: 22-digit barcode labels for tracking E-Certified Mail must begin with “9171” in order to be tracked correctly per USPS guidelines.

SV61436 Rev. D 4-29