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Pitney Bowes manual DM500TMand DM550TM

Models: DM500 DM550

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Digital Mailing System

DM500TMand DM550TM

Operator Guide

US English Version

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Pitney Bowes manual DM500TMand DM550TM

Contents

DM500TMand DM550TM Page SV60890 Rev. G FCC Compliance Alerting MessagesFCC Compliance of Modem Page DM500 and DM550 Digital Mailing System Operating Guide ContentsPage Pitney Bowes Web Sites Pitney Bowes Contact Information ListOur Help Desk Postage By Phone SystemPage Read This First What’s in This Guide Read This FirstOther Information Publications On the System DM500 and DM550 Digital Mailing System Operating GuideWeb Resources Our Help Desk Scale User GuideUsps Requirements What You Need to KnowSafety Requirements Read This First Requirements SafetyOFF Meet the DM500 and DM550 Digital Mailing System Meet the DM500 and DM550 Digital Mailing System Features and BenefitsIntroducing Mailing System Energy Star Rating Postage MeterAbility to Communicate with other Applications Business Manager Accounting and Reports Standard Accounting and ReportingMailing System Exterior Parts of the Mailing SystemMailing System The DM500 and DM550 System ExteriorRight Side View of the DM500 and DM550 System Connectors on the Back of the Mailing System Base Connectors on the Back of the IntelliLink Control Center DM500 and DM550 Digital Mailing System Operating Guide Mailing System Interior DM500 and DM550 Digital Mailing System Operating Guide IntelliLink Control Center Control Center IntelliLinkMain Screen Mail In a Minute Mail In a Minute Mail in a MinutePreparing Your Mail Select Key In Postage Running the MailPrinting Postage Tapes Running Mail Running Mail Select ModeNavigating HintsApplying Postage Running Mail Chart a Printing on Mail Determining the Correct Postage ModeThen use this mode Feeding Mail or Printing Tape?Chart C Mail Modes with no Postage Chart B Postage Tape ModeMode Determining the Correct PostageAbout Running Mail Preparing Your MailAbout Printing Postage Tapes While your mailing system processes the mail, the screen Selecting the Postage Mode and Running the MailKey in Postage Mode SelectionDifferential Weighing Before using differential weighingTo use differential weighing Select Differential WeighingSelect Manual Weight Entry Manual Weight EntryAttached Scale Print Permit Attached Scale AutoTapeSelect Attached Scale AutoTape Seal Only To select a Print Permit Select an Account Selecting or Deselecting an AccountDeselect an Account Selecting a Class, Carrier, or Special Service Selecting ZIP Codes Zones Select a Country Meter Stamp Options Selecting the Meter Stamp OptionsMeter Stamp Options DateAdvertisement UrgentInscription Multiple Tapes Print PositionOverview Postage Calculation for Confirmation Services Using Electronic Confirmation ServicesDiscounts for Confirmation Services Sending Your Records to Pitney BowesOverview Tracking Information on the Internet Adding Services or Making ChangesUsing Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records To add more postage Adding Postage or Changing the DateTo change the date Clearing the Batch Count Mailing System Setup Navigating Hints Mailing System SetupSelect Option DM500 and DM550Digital Mailing System Operating Guide Overview Mailing System SetupSelect Change Language Setting the Date and Time of Day To create a supervisor password Setting Up a Supervisor PasswordTo password protect an operation Change Lock Code Setting Up a Lock CodeScale/Rates Setup Setting Up the Scale and Selecting RatesScale/Rates AutoScale Diff Weigh Trip WeightClass if New Piece Select Class if new PieceDestination if New Class Destination if New PieceZIP/Zone Prompt Add ZIPs to Zone BMC Intra ZIPDiscount Code Phone/Network Set Up Setting Up Postage By Phone Meter Payment SystemConfirm Svc Barcode Prompt PBP Account # Phone/Network Set UpDialing Prefix PB Phone #My Phone # Secondary PB #Dialing Type Select My Phone #Modem String Modem TypeNetwork Settings Configuring Low Ink Warning Configuring High/Low Funds WarningsTimeouts Configuring System TimeoutsTimeouts Display SleepTimeout Preset TimerNormal FeedingWaiting for TimerEnv TransactionHow to Define Normal Preset Values Defining PresetsPress the Custom Presets key Press the screen key for Store Current Setting to PresetHow to Store Advance Date in a Custom Preset How to Define Custom Preset ValuesSelect Store Current Setting to Preset Defining PresetsExample How to View, Rename, or Delete Presets How to Edit Custom Preset ValuesTaking the Meter Out of Service Adding an Optional Printer Configuring the Optional Barcode Scanner If your accounting Barcode Select System is Contains Setting Default Scan TypeAdding Barcode Prefixes Combining Barcodes Setting Auto-Enter Adding Postage Postage By Phone Adding PostageYour Postage Meter Usps Rekey Requirements If you need assistance with Postage By Phone SystemManaging Your Postage Funds Connecting Your Postage Meter Local Analog Phone Line Connecting Your Postage Meter to an Analog Phone LineWhich connector do I use? Connecting Your Mailing System Remote Analog Phone Line Connecting Your Postage Meter to an Analog Phone LineAdding Postage DM500 and DM550 Digital Mailing System Operating Guide Select Quick Refill, or Other Refill Amount Adding PostageContents Navigating Hints Standard Accounting SetupSet Up Accounts Accounting SetupSelect Account Overview of Accounting Before Using Setup Procedures Using Account Setup ProceduresAccounts or ViewingSubaccounts CreatingAccounting Messages Select Edit Account Editing AccountsTurning Standard Accounting On or Off Setting an Account PeriodSelect Accounting Period Deleting Accounts and Subaccounts Turning Account Password Protection On or OffEngineering Software Industrial Design Resetting Clearing all Accounts Turning Reset Individual Accounts On or OffFunds TransferringSetting the Station ID Selecting an Accounting Type Your Accounting System Features Account Structure Hierarchy Subsubaccount User Friendly TestingExample Account Engineering Subsubaccount Graphics and LayoutEngineering Hierarchal Reporting StructureSingle Account Report ReportsHow to Print a Report How To View a ReportReports IntroductionSingle Account Report ReportsScreen Display Printed ReportScreen Display Multi-Account SummaryPrinted Report Internal printer versionAccount Summary External Printer VersionLast 5 Refills Report Last 5 Refills ReportConfirmation Services Report Confirmation Services Report System PrinterPrinted Report System Printer Printed Report Attached PrinterAccount List Report Permit Mail ReportExternal Printer Required Permit Mail ReportFunds Report Funds ReportSystem Setup Report Error Report Error ReportJob Report Job ReportData Capture Report Installed/Pending RatesLast Rates Downloaded View Download LogPage Maintaining and Updating Maintaining and Updating Cleaning the ExteriorItems to Keep On Hand DM500and DM550 Digital Mailing System Operating Guide Tape MaintenanceTape is still on roll Tape has run out Tape still on RollSeal Sealing Solution Maintenance Cleaning or Replacing the Moistener Brush Moistener MaintenanceStripper Finger Cleaning or Replacing the Wick DM500and DM550 Digital Mailing System Operating Guide 14 18 mm 0.55 0.71 DM500and DM550 Digital Mailing System Operating Guide Stripper Finger Flap Select Maintenance Select Print Test Pattern Printer MaintenancePrinting a Test Pattern Select Maintenance Cleaning the Printer NozzleReplacing the Ink Cartridge Ink Cartridge Lid Replacing the Ink Cartridge Changing the Printhead Grasp the printhead cover and pull up as shown here Locate the stand-off on top of the printhead shown here Printhead ChangingSelect Maintenance Select Replace Wiper Blade Assembly Changing Wiper Blade AssemblyTurn on New Features Performing Updates or Adding FeaturesPerform Software Updates Select Updates and Add-OnsPhone Download Feature CodeTroubleshooting How to Troubleshoot your DM Series Digital Mailing System TroubleshootingSV60890 Rev. G 10-3 Figure below To clear a jam in the feed deckTo clear a jam in the transport deck Printing Problems Tape Feeding Problems Description Possible Causes SolutionPress Tape to feed tape screen key As described in Cleaning the Printer Nozzle Printing Problems Description Possible Causes SolutionRefer to the Pitney Bowes Contact Informa Display ProblemsZero Scale Weighing Problems Description Possible Causes SolutionTo test the scale Supplies and Options Ordering Supplies Supplies and OptionsConsumables You Can Order Ordering a Pitney Bowes Supply CatalogMoistener Kit Wiper Blade Printhead Kits Confirmation ServicesAdvertisements and Inscriptions Accessories You Can OrderOrdering Permits for Your Mailing System Usps SuppliesPage Glossary Glossary DM500 and DM550 Digital Mailing System Operating Guide Glossary DM500 and DM550 Digital Mailing System Operating Guide Glossary Usps Page Appendix B Operator Training Checklist Learning About Your System Operator Training ChecklistLearning About Refer to Chapter and Section Done Basic Operations How to do the following Refer to Chapter and Section DoneAdvanced Operations PasswordIf You Need To Change Your System Setup Configuring System What You Need to Maintain Your System If You Have Problems with Your System Specifications Specifications SpecificationsAccounting DM500 DGF1 1, DEP0 DM550 DHF1 1, DEP0 Features Capacities DM500 DGF1 1, DEP0 DM550 DHF1 1, DEP0 FeaturesMailing Materials Minimum Envelope DimensionsMaximum Page Index Index DM500 and DM550 Digital Mailing System Operating Guide Index DM500 and DM550 Digital Mailing System Operating Guide Index