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DM500, DM550 manual Index, SV60890 Rev. G
Models:
DM500
DM550
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Troubleshooting
Specification
Install
Chart A - Printing on Mail
Dimension
Maintenance
Configuring High/Low Funds Warnings
Connecting the IntelliLink Control Center to a Remote Phone Line
Envelope Feeding Problems
Preset Timer
Page 195
Image 195
SV60890 Rev. G
Index
i-1
Page 194
Page 196
Page 195
Image 195
Page 194
Page 196
Contents
US English Version
Digital Mailing System
DM500TMand DM550TM
Operator Guide
Page
SV60890 Rev. G 2005 Pitney Bowes Inc
FCC Compliance
Alerting Messages
FCC Compliance of Modem
Page
DM500 and DM550 Digital Mailing System Operating Guide
Contents
Page
Postage By Phone System
Pitney Bowes Contact Information List
Pitney Bowes Web Sites
Our Help Desk
Page
1 Read This First
What’s in This Guide
1 Read This First
Scale User Guide
DM500 and DM550 Digital Mailing System Operating Guide
Other Information Publications On the System
Web Resources Our Help Desk
What You Need to Know
USPS Requirements
1 Read This First
DM500 and DM550 Digital Mailing System Operating Guide
Safety Requirements
Safety Requirements
1 Read This First
continued
Safety
Requirements
DM500 and DM550 Digital Mailing System Operating Guide
1 Read This First
Important Information About Powering Your
DM Series Digital Mailing System Off
NO NO NO YES
Mailing System Exterior
2 Meet the DM500 and DM550 Digital Mailing System
Features and Benefits
Parts of the Mailing System
Energy Star Rating Postage Meter
Features and Benefits
2 Meet the DM500 and DM550 Digital Mailing System
Introducing the Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
Easy-To-Use IntelliLink Control Center Variety of Communications
Options
Ability to Communicate with other Applications
Budget Manager
Accounting and Reports
Standard Accounting and Reporting
Advertisements and Inscriptions Optional Permits
Parts of the Mailing System
Mailing System Exterior
DM500 and DM550 Digital Mailing System Operating Guide
2 Meet the DM500 and DM550 Digital Mailing System
Exterior
Mailing System The DM500 and DM550 System
Right Side View of the DM500 and DM550 System
Connectors on the Back of the Mailing System Base
DM500 and DM550 Digital Mailing System Operating Guide
Mailing System Exterior
Connectors on the Back of the IntelliLink Control Center
2 Meet the DM500 and DM550 Digital Mailing System
Mailing System Exterior
DM500 and DM550 Digital Mailing System Operating Guide
Connecting the IntelliLink Control Center to a Remote Phone Line
2 Meet the DM500 and DM550 Digital Mailing System
The Mailing System Interior
Printhead - This produces the meter stamp
DM500 and DM550 Digital Mailing System Operating Guide
The Mailing System Interior
Ink Cartridge - This contains the ink used to create the meter stamp
2 Meet the DM500 and DM550 Digital Mailing System
The IntelliLink Control Center
The IntelliLink
Control Center
DM500 and DM550 Digital Mailing System Operating Guide
The Main Screen
2 Meet the DM500 and DM550 Digital Mailing System
First Class Presorted
Preparing Your Mail
3 Mail In A Minute
Contents
Mail In A Minute
3 Mail in a Minute
Mail In A Minute
Preparing Your Mail
Running the Mail
2. Select Key In Postage
DM500 and DM550 Digital Mailing System Operating Guide
3 Mail in a Minute
Printing Postage Tapes
4 Running Mail
Navigating Hints
Determining the Correct Postage Mode
Select Mode
4 Running Mail
Navigating
Hints
Applying Postage and Running Mail
Follow the other procedures listed here as needed
DM500 and DM550 Digital Mailing System Operating Guide
4 Running Mail
Chart A - Printing on Mail
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
1 Determining the Correct Postage
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
Mode
2 Preparing Your Mail
About Running Mail
4 Running Mail
About Printing Postage Tapes
DM500 and DM550 Digital Mailing System Operating Guide
About Running Mail
Select Mode
3 Selecting the Postage Mode and Running the Mail
While your mailing system processes the mail, the screen
4 Running Mail
2. Select Key In Postage
Mode Selection
Key in Postage
DM500 and DM550 Digital Mailing System Operating Guide
4. Select Differential Weighing
Before using differential weighing
Differential Weighing
To use differential weighing
DM500 and DM550 Digital Mailing System Operating Guide
Manual Weight Entry
2. Select Manual Weight Entry
Attached Scale
4 Running Mail
Attached Scale - AutoTape
Print Permit
3. Select Attached Scale - AutoTape
Mode Selection
Seal Only
To select a Print Permit
DM500 and DM550 Digital Mailing System Operating Guide
4 Running Mail
4 Selecting or Deselecting an Account
Select an Account
Deselect an Account
DM500 and DM550 Digital Mailing System Operating Guide
5 Selecting a Class, Carrier, or Special Service
4 Running Mail
Selecting ZIP Codes and Zones Select a Country
Date
6 Selecting the Meter Stamp Options
Meter Stamp Options
Meter Stamp Options
Meter Stamp Options
Advertisement
URGENT
4 Running Mail
2. Select Meter Stamp Options
Inscription
DM500 and DM550 Digital Mailing System Operating Guide
Meter Stamp Options
Meter Stamp Options
Print Position
Multiple Tapes
4 Running Mail
Overview
7 Using Electronic Confirmation Services
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
4 Running Mail
Adding Services or Making Changes
Tracking Information on the Internet
After 24 hours you can track your mail on the internet using your
DM500 and DM550 Digital Mailing System Operating Guide
Using Confirmation Services Before Printing Postage
4 Running Mail
Adding Confirmation Services After Printing Postage
DM500 and DM550 Digital Mailing System Operating Guide
Editing, Deleting or Sending Confirmation Services Records
8 Adding Postage or Changing the Date
To add more postage
4 Running Mail
To change the date
DM500 and DM550 Digital Mailing System Operating Guide
JULY 03,2002
4 Running Mail
9 Clearing the Batch Count
5 Mailing System Setup
5 Mailing System Setup
Navigating Hints
Select Option
DM500 and DM550Digital Mailing System Operating Guide
Overview of Mailing System Setup
5 Mailing System Setup
1 Setting the Display Language
2 Adjusting Display Contrast and Volume Control
3. Select Change Language
3 Setting the Date and Time of Day
Current Time Date will Advance After Daylight Saving
DM500 and DM550Digital Mailing System Operating Guide
5 Mailing System Setup
4 Setting Up a Supervisor Password
To create a supervisor password
To password protect an operation
5 Setting Up a Lock Code
b. Change Lock Code
DM500 and DM550Digital Mailing System Operating Guide
5 Mailing System Setup
6 Setting Up the Scale and Selecting Rates
Scale/Rates Setup
Scale/Rates
2. Select Class if new Piece
Diff Weigh Trip Weight
AutoScale
Class if New Piece
2. Select Dest. if new Piece
Destination if New Piece
Destination if New Class
ZIP/Zone Prompt
2. Select BMC Intra ZIP
BMC Intra ZIP
Add ZIPs to Zone
Discount Code
5 Mailing System Setup
7 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up
Confirm Svc Barcode Prompt
PB Phone #
Phone/Network Set Up
PBP Account #
Dialing Prefix
2. Select Secondary PB #. This number is supplied by your Pitney
Secondary PB #
My Phone #
Dialing Type
Phone/Network Set Up
Modem Type
Modem String
Phone/Network Set Up
Network Settings
5 Mailing System Setup
Phone/Network Set Up
Setting the High Value Warning for Key In Postage
8 Configuring High/Low Funds Warnings
9 Configuring Low Ink Warning
Setting the Low Funds Warning Value
2. Select Basic Settings and then Timeouts 3. Select Display Sleep
10 Configuring System Timeouts
Timeouts
Timeouts
Select Normal Preset Timer
Preset Timer
Timeout
Select Basic Settings and then Timeouts
Waiting for
Timer
Select Basic Settings and then Timeouts
Select Transaction Timer
5. Press the screen key for Store Current Setting to Preset
11 Defining Presets
How to Define Normal Preset Values
2. Press the Custom Presets key
4. Select Store Current Setting to Preset
Defining Presets
How to Define Custom Preset Values
How to Store Advance Date in a Custom Preset
DM500 and DM550Digital Mailing System Operating Guide
Presets
Defining
Example
1. Press the Custom Presets key
How to Edit Custom Preset Values
How to View, Rename, or Delete Presets
4. Press the screen key for Store Current Setting to Preset
DM500 and DM550Digital Mailing System Operating Guide
12 Taking the Meter Out of Service 13 Adding an Optional Printer
2. Select Take Meter Out of Service
3. Select Transfer Funds from Meter
5 Mailing System Setup
14 Configuring the Optional Barcode Scanner
DM500 and DM550Digital Mailing System Operating Guide
Setting the Default Scan Type
5 Mailing System Setup
Adding Barcode Prefixes
DM500 and DM550Digital Mailing System Operating Guide
Combining Barcodes
5 Mailing System Setup
Setting Auto-Enter
Managing Your Postage Funds
6 Adding Postage
If you need assistance with Postage By Phone System
6 Adding Postage
Postage By Phone
Your Postage Meter USPS Rekey Requirements
DM500 and DM550 Digital Mailing System Operating Guide
Managing Your Postage Funds
6 Adding Postage
1 Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Postage Meter - Local Analog Phone Line
Which connector do I use?
Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Mailing System - Remote Analog Phone Line
DM500 and DM550 Digital Mailing System Operating Guide
Connecting Your Postage Meter to an Analog Phone Line
2 Checking Available Funds in Your Postage Meter
6 Adding Postage
DM500 and DM550 Digital Mailing System Operating Guide
3 Checking Your Postage By Phone Meter Payment System Account Balance
Press Start to Print an Envelope Don’t Print Receipt
4 Adding Postage
2. Select Quick Refill, or Other Refill Amount
Press Tape to Print Tape
7 Standard Accounting Setup
7 Accounting Setup
Set Up Accounts
Select Account
DM500 and DM550 Digital Mailing System Operating Guide
Overview of Accounting
Using the Account Setup Procedures
Before Using the Setup Procedures
7 Accounting Setup
Creating
Viewing
Accounts or
Subaccounts
7 Accounting Setup
2 Creating
Accounts and
Accounting Messages
3 Editing Accounts
3. Select Edit Account
DM500 and DM550 Digital Mailing System Operating Guide
MM DD YYYY
4 Setting an Account Period
5 Turning Standard Accounting On or Off
3. Select Accounting Period
7 Turning Account Password Protection On or Off
6 Deleting Accounts and Subaccounts
DM500 and DM550 Digital Mailing System Operating Guide
9 Turning Reset Individual Accounts On or Off
8 Resetting Clearing all Accounts
7 Accounting Setup
Software
10 Transferring
Funds
Software, Industrial Design and Prototypes
7 Accounting Setup
11 Setting the Station ID
DM500 and DM550 Digital Mailing System Operating Guide
12 Selecting an Accounting Type
7 Accounting Setup
Your Accounting System Features
Subsubaccount - Graphics and Layout
Subsubaccount - User Friendly Testing
Account Structure and Hierarchy
EXAMPLE Account - Engineering
Hierarchal Reporting Structure
7 Accounting Setup
Engineering
Permit Mail Report
8 Reports
USPS Confirmation Services Report
Multi-Account Summary
Introduction
How To View a Report
How to Print a Report
8 Reports
Printed Report
Reports
Single Account Report
Screen Display
Internal printer version
Multi-Account Summary
Screen Display
Printed Report
Screen Display
External Printer Version
DM500 and DM550 Digital Mailing System Operating Guide
Multi-Account Summary
Printed Report
Last 5 Refills Report
8 Reports
Screen Display
DM500 and DM550 Digital Mailing System Operating Guide
Confirmation Services Report System Printer
Printed Report System Printer
Printed Report Attached Printer
8 Reports
Permit Mail Report
Account List Report
External Printer Required
Printed Report
Funds Report
DM500 and DM550 Digital Mailing System Operating Guide
Screen Display
8 Reports
System Setup Report
Screen Display
Error Report
Error Report
DM500 and DM550 Digital Mailing System Operating Guide
Printed Report
Job Report
8 Reports
Screen Display
View Download Log
Installed/Pending Rates
Data Capture Report
Last Rates Downloaded
Page
Items to Keep On Hand
9 Maintaining and Updating
Cleaning the Exterior
E-Z Seal Sealing Solution Maintenance
Cleaning the Exterior
9 Maintaining and Updating
Items to Keep On Hand
Tape Maintenance
DM500and DM550 Digital Mailing System Operating Guide
Tape is still on roll
Tape still on Roll
Tape has run out
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
E-Z Seal Sealing Solution Maintenance
Moistener Maintenance
Cleaning or Replacing the Moistener Brush
9 Maintaining and Updating
Assembly
DM500and DM550 Digital Mailing System Operating Guide
Moistener
9 Maintaining and Updating
Cleaning or Replacing the Wick
Cleaning or Replacing the Wick
Clean the wick by holding it un- der running water
DM500and DM550 Digital Mailing System Operating Guide
Cleaning or Replacing the Wick
The solution level should be
9 Maintaining and Updating
Cleaning or Replacing the Wick
DM500and DM550 Digital Mailing System Operating Guide
Hold it in this position for ap- proximately 20 seconds
17. Close the feed cover
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
Printer Maintenance
2. Select Maintenance 3. Select Print Test Pattern
Printing a Test Pattern
Printing a Test Pattern
Cleaning the Printer Nozzle
2. Select Maintenance
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
Replacing the Ink Cartridge
3. Remove the old ink cartridge by lifting it straight up
9 Maintaining and Updating
To replace the ink cartridge
1. Lift up the main cover and locate the ink cartridge lid
6. Close the main cover
Replacing the Ink Cartridge
DM500and DM550 Digital Mailing System Operating Guide
4. Insert the new ink cartridge with the grooved side facing you
9 Maintaining and Updating
Changing the Printhead
2. Select Maintenance
CAUTION Do NOT attempt to clean the printhead
6. Push the printhead tab to the left as shown here
assembly forward as shown here. This exposes the printhead cover
DM500and DM550 Digital Mailing System Operating Guide
Changing the Printhead
9 Maintaining and Updating
Changing the Printhead
9. Locate the stand-off on top of the printhead shown here
Changing the
Printhead
DM500and DM550 Digital Mailing System Operating Guide
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
9 Maintaining and Updating
3. Select Updates and Add-Ons
Performing Updates or Adding Features
Turn on New Features
Perform Software Updates
9 Maintaining and Updating
b. Feature Code
c. Phone Download
Performing Updates or Adding Features
10 Troubleshooting
How to Troubleshoot your DM Series Digital Mailing System
10 Troubleshooting
More than one envelope
DM500 and DM550 Digital Mailing System Operating Guide
Description
10 Troubleshooting
Envelope Feeding Problems
Solution
ing a Test Pattern in Chapter 9 in this
DM500 and DM550 Digital Mailing System Operating Guide
Tape jamming in the
10 Troubleshooting
Refer to Changing the Printhead and Chang
as described in Cleaning the Printer Nozzle
ing the Wiper Blade Assembly sections in
DM500 and DM550 Digital Mailing System Operating Guide
Display Problems
10 Troubleshooting
Problems Adding Postage to Your Postage Meter
Solution
DM500 and DM550 Digital Mailing System Operating Guide
Weight on internal scale
Description
10 Troubleshooting
Weighing Problems
Solution
11 Supplies and Options
Consumables You Can Order
Sealing Solution
11 Supplies and Options
Ordering Supplies
Services
Moistener Kit Wiper Blade and Printhead Kits USPS Confirmation
DM500 and DM550 Digital Mailing System Operating Guide
11 Supplies and Options
Accessories You Can Order
URGENT
Advertisements and Inscriptions
USPS Supplies
Ordering Permits for Your Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
Page
SV60890 Rev. G
A Glossary
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
Test Pattern
DM500 and DM550 Digital Mailing System Operating Guide
Page
Appendix B - Operator Training Checklist
Learning About Your System
B Operator Training Checklist
DM500 and DM550 Digital Mailing System Operating Guide
Basic Operations
B Operator Training Checklist
Advanced Operations
DM500 and DM550 Digital Mailing System Operating Guide
If You Need To Change Your System Setup
B Operator Training Checklist
If You Need To Change Your System Setup continued
DM500 and DM550 Digital Mailing System Operating Guide
What You Need to Maintain Your System
B Operator Training Checklist
If You Have Problems with Your System
Contents
C Specifications
Specifications
Envelope Dimensions
Specifications
C Specifications
Sealing Method
DM500 and DM550 Digital Mailing System Operating Guide
Mailing Materials
C Specifications
Specifications
DM500 and DM550 Digital Mailing System Operating Guide
Envelope Dimensions
Minimum
Maximum
Page
SV60890 Rev. G
Index
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index