Pitney Bowes DM550, DM500 manual Troubleshooting, Tape jamming in the

10 • Troubleshooting

Tape Feeding Problems

Description	Possible Causes	Solution
Tape jamming in the	Adhesive is left on the leading	1. Lift the feed cover.
feeder	edge of the new tap roll, or the	2. Select Unload Tape from the screen.
	leading edge of the tape is rolled or
		3. The system backs the tape out of the
	folded under the tape roller.
		tape slot.
		If the system fails to back the tape out
		of the slot, gently pull the tape out of the
		slot.
		4. Cut off the portion of the tape that is
		rolled over or crimped. Make sure the
		leading edge of the tape is completely
		covered with the protective backing and
		that you have a clean straight cut.
		5. Put the tape back in so that it feeds from
		the bottom of the roll to the right.
		The protective backing on the tape
		should be facing down.
		Pull about 12 inches of tape from the
		end of the roll up toward the cover and
		then loop it down into the slot. Feed the
		tape back into the tape slot.
		6. From the "Out of Tape" screen, select
		the Press Tape to feed tape screen key
		to feed the tape through the machine.
		The machine automatically cuts off the
		excess tape.
		7. Close the feed cover.
		8. If this problem persists, call the Help
		Desk. Refer to the Pitney Bowes Contact
		Information List in this guide.
Printing Problems
No postage is printing	The Postage Mode is set to Seal	From the IntelliLink® Control Center, press
	Only.	the Mode key and select the appropri-
		ate postage mode option displayed on the
		screen. Refer to Selecting the Postage Mode
		in Chapter 4 in this guide.
	Postal inspection is required. Your	Add postage. If you do not need to add post-
	mailing system performs an auto-	age at this time, simply log onto the Pitney
	matic postal inspection every time	Bowes Data Center and check for updates.
	you do a refill. If you have not done	The system will automatically perform a
	a refill in the last 120 days, you will	meter inspection.
	not be able to print postage.
	Your postal rate or special service	Enter the ZIP or Zone Code. Refer to Select-
	requires a ZIP or Zone Code.	ing ZIP Codes and Zones in Chapter 4 of
		this guide.

10-6 SV60890 Rev. G