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DM500, DM550 manual C Specifications, Mailing Materials, Envelope Dimensions, Contents
Models:
DM500
DM550
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Troubleshooting
Specification
Install
Chart A - Printing on Mail
Dimension
Maintenance
Configuring High/Low Funds Warnings
Connecting the IntelliLink Control Center to a Remote Phone Line
Envelope Feeding Problems
Preset Timer
Page 189
Image 189
SV60890 Rev. G
C
Specifications
Contents
Specifications
C-2
Mailing Materials
C-4
Envelope Dimensions
C-5
C-1
Page 188
Page 190
Page 189
Image 189
Page 188
Page 190
Contents
DM500TMand DM550TM
Digital Mailing System
Operator Guide
US English Version
Page
SV60890 Rev. G 2005 Pitney Bowes Inc
FCC Compliance
Alerting Messages
FCC Compliance of Modem
Page
DM500 and DM550 Digital Mailing System Operating Guide
Contents
Page
Pitney Bowes Web Sites
Pitney Bowes Contact Information List
Our Help Desk
Postage By Phone System
Page
1 Read This First
What’s in This Guide
1 Read This First
Other Information Publications On the System
DM500 and DM550 Digital Mailing System Operating Guide
Web Resources Our Help Desk
Scale User Guide
What You Need to Know
USPS Requirements
1 Read This First
DM500 and DM550 Digital Mailing System Operating Guide
Safety Requirements
Safety Requirements
1 Read This First
continued
Safety
Requirements
DM500 and DM550 Digital Mailing System Operating Guide
DM Series Digital Mailing System Off
Important Information About Powering Your
NO NO NO YES
1 Read This First
Features and Benefits
2 Meet the DM500 and DM550 Digital Mailing System
Parts of the Mailing System
Mailing System Exterior
2 Meet the DM500 and DM550 Digital Mailing System
Features and Benefits
Introducing the Mailing System
Energy Star Rating Postage Meter
Options
Easy-To-Use IntelliLink Control Center Variety of Communications
Ability to Communicate with other Applications
DM500 and DM550 Digital Mailing System Operating Guide
Standard Accounting and Reporting
Accounting and Reports
Advertisements and Inscriptions Optional Permits
Budget Manager
Parts of the Mailing System
Mailing System Exterior
DM500 and DM550 Digital Mailing System Operating Guide
Mailing System The DM500 and DM550 System
Exterior
Right Side View of the DM500 and DM550 System
2 Meet the DM500 and DM550 Digital Mailing System
Connectors on the Back of the Mailing System Base
DM500 and DM550 Digital Mailing System Operating Guide
Mailing System Exterior
Connectors on the Back of the IntelliLink Control Center
2 Meet the DM500 and DM550 Digital Mailing System
Mailing System Exterior
DM500 and DM550 Digital Mailing System Operating Guide
Connecting the IntelliLink Control Center to a Remote Phone Line
2 Meet the DM500 and DM550 Digital Mailing System
The Mailing System Interior
The Mailing System Interior
DM500 and DM550 Digital Mailing System Operating Guide
Ink Cartridge - This contains the ink used to create the meter stamp
Printhead - This produces the meter stamp
2 Meet the DM500 and DM550 Digital Mailing System
The IntelliLink Control Center
The IntelliLink
Control Center
DM500 and DM550 Digital Mailing System Operating Guide
The Main Screen
2 Meet the DM500 and DM550 Digital Mailing System
First Class Presorted
Contents
3 Mail In A Minute
Mail In A Minute
Preparing Your Mail
3 Mail in a Minute
Mail In A Minute
Preparing Your Mail
Running the Mail
2. Select Key In Postage
DM500 and DM550 Digital Mailing System Operating Guide
3 Mail in a Minute
Printing Postage Tapes
4 Running Mail
Navigating Hints
Determining the Correct Postage Mode
Navigating
4 Running Mail
Hints
Select Mode
Applying Postage and Running Mail
Follow the other procedures listed here as needed
DM500 and DM550 Digital Mailing System Operating Guide
1 Determining the Correct Postage Mode
Chart A - Printing on Mail
Feeding Mail or Printing Tape?
4 Running Mail
Chart C - Mail Modes with NO Postage
Chart B - Postage Tape Mode
Mode
1 Determining the Correct Postage
2 Preparing Your Mail
About Running Mail
4 Running Mail
About Printing Postage Tapes
DM500 and DM550 Digital Mailing System Operating Guide
About Running Mail
While your mailing system processes the mail, the screen
3 Selecting the Postage Mode and Running the Mail
4 Running Mail
Select Mode
Key in Postage
Mode Selection
DM500 and DM550 Digital Mailing System Operating Guide
2. Select Key In Postage
Differential Weighing
Before using differential weighing
To use differential weighing
4. Select Differential Weighing
2. Select Manual Weight Entry
Manual Weight Entry
Attached Scale
DM500 and DM550 Digital Mailing System Operating Guide
Print Permit
Attached Scale - AutoTape
3. Select Attached Scale - AutoTape
4 Running Mail
To select a Print Permit
Seal Only
DM500 and DM550 Digital Mailing System Operating Guide
Mode Selection
Select an Account
4 Selecting or Deselecting an Account
Deselect an Account
4 Running Mail
DM500 and DM550 Digital Mailing System Operating Guide
5 Selecting a Class, Carrier, or Special Service
4 Running Mail
Selecting ZIP Codes and Zones Select a Country
Meter Stamp Options
6 Selecting the Meter Stamp Options
Meter Stamp Options
Date
URGENT
Advertisement
4 Running Mail
Meter Stamp Options
DM500 and DM550 Digital Mailing System Operating Guide
Inscription
Meter Stamp Options
2. Select Meter Stamp Options
Multiple Tapes
Print Position
4 Running Mail
Meter Stamp Options
Postage Calculation for Confirmation Services
7 Using Electronic Confirmation Services
Discounts for Confirmation Services
Overview
Tracking Information on the Internet
Adding Services or Making Changes
After 24 hours you can track your mail on the internet using your
4 Running Mail
DM500 and DM550 Digital Mailing System Operating Guide
Using Confirmation Services Before Printing Postage
4 Running Mail
Adding Confirmation Services After Printing Postage
DM500 and DM550 Digital Mailing System Operating Guide
Editing, Deleting or Sending Confirmation Services Records
8 Adding Postage or Changing the Date
To add more postage
4 Running Mail
To change the date
DM500 and DM550 Digital Mailing System Operating Guide
JULY 03,2002
4 Running Mail
9 Clearing the Batch Count
5 Mailing System Setup
5 Mailing System Setup
Navigating Hints
Select Option
DM500 and DM550Digital Mailing System Operating Guide
Overview of Mailing System Setup
2 Adjusting Display Contrast and Volume Control
1 Setting the Display Language
3. Select Change Language
5 Mailing System Setup
3 Setting the Date and Time of Day
Current Time Date will Advance After Daylight Saving
DM500 and DM550Digital Mailing System Operating Guide
To create a supervisor password
4 Setting Up a Supervisor Password
To password protect an operation
5 Mailing System Setup
5 Setting Up a Lock Code
b. Change Lock Code
DM500 and DM550Digital Mailing System Operating Guide
Scale/Rates Setup
6 Setting Up the Scale and Selecting Rates
Scale/Rates
5 Mailing System Setup
AutoScale
Diff Weigh Trip Weight
Class if New Piece
2. Select Class if new Piece
Destination if New Class
Destination if New Piece
ZIP/Zone Prompt
2. Select Dest. if new Piece
Add ZIPs to Zone
BMC Intra ZIP
Discount Code
2. Select BMC Intra ZIP
Phone/Network Set Up
7 Setting Up Postage By Phone Meter Payment System
Confirm Svc Barcode Prompt
5 Mailing System Setup
PBP Account #
Phone/Network Set Up
Dialing Prefix
PB Phone #
My Phone #
Secondary PB #
Dialing Type
2. Select Secondary PB #. This number is supplied by your Pitney
Modem String
Modem Type
Phone/Network Set Up
Phone/Network Set Up
Network Settings
5 Mailing System Setup
Phone/Network Set Up
9 Configuring Low Ink Warning
8 Configuring High/Low Funds Warnings
Setting the Low Funds Warning Value
Setting the High Value Warning for Key In Postage
Timeouts
10 Configuring System Timeouts
Timeouts
2. Select Basic Settings and then Timeouts 3. Select Display Sleep
Timeout
Preset Timer
Select Basic Settings and then Timeouts
Select Normal Preset Timer
Select Basic Settings and then Timeouts
Timer
Select Transaction Timer
Waiting for
How to Define Normal Preset Values
11 Defining Presets
2. Press the Custom Presets key
5. Press the screen key for Store Current Setting to Preset
How to Define Custom Preset Values
Defining Presets
How to Store Advance Date in a Custom Preset
4. Select Store Current Setting to Preset
Defining
Presets
Example
DM500 and DM550Digital Mailing System Operating Guide
How to View, Rename, or Delete Presets
How to Edit Custom Preset Values
4. Press the screen key for Store Current Setting to Preset
1. Press the Custom Presets key
2. Select Take Meter Out of Service
12 Taking the Meter Out of Service 13 Adding an Optional Printer
3. Select Transfer Funds from Meter
DM500 and DM550Digital Mailing System Operating Guide
5 Mailing System Setup
14 Configuring the Optional Barcode Scanner
DM500 and DM550Digital Mailing System Operating Guide
Setting the Default Scan Type
5 Mailing System Setup
Adding Barcode Prefixes
DM500 and DM550Digital Mailing System Operating Guide
Combining Barcodes
5 Mailing System Setup
Setting Auto-Enter
Managing Your Postage Funds
6 Adding Postage
Postage By Phone
6 Adding Postage
Your Postage Meter USPS Rekey Requirements
If you need assistance with Postage By Phone System
DM500 and DM550 Digital Mailing System Operating Guide
Managing Your Postage Funds
Connecting Your Postage Meter - Local Analog Phone Line
1 Connecting Your Postage Meter to an Analog Phone Line
Which connector do I use?
6 Adding Postage
Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Mailing System - Remote Analog Phone Line
DM500 and DM550 Digital Mailing System Operating Guide
Connecting Your Postage Meter to an Analog Phone Line
2 Checking Available Funds in Your Postage Meter
6 Adding Postage
DM500 and DM550 Digital Mailing System Operating Guide
3 Checking Your Postage By Phone Meter Payment System Account Balance
2. Select Quick Refill, or Other Refill Amount
4 Adding Postage
Press Tape to Print Tape
Press Start to Print an Envelope Don’t Print Receipt
7 Standard Accounting Setup
7 Accounting Setup
Set Up Accounts
Select Account
DM500 and DM550 Digital Mailing System Operating Guide
Overview of Accounting
Using the Account Setup Procedures
Before Using the Setup Procedures
7 Accounting Setup
Accounts or
Viewing
Subaccounts
Creating
Accounts and
2 Creating
Accounting Messages
7 Accounting Setup
3 Editing Accounts
3. Select Edit Account
DM500 and DM550 Digital Mailing System Operating Guide
5 Turning Standard Accounting On or Off
4 Setting an Account Period
3. Select Accounting Period
MM DD YYYY
7 Turning Account Password Protection On or Off
6 Deleting Accounts and Subaccounts
DM500 and DM550 Digital Mailing System Operating Guide
9 Turning Reset Individual Accounts On or Off
8 Resetting Clearing all Accounts
7 Accounting Setup
Funds
10 Transferring
Software, Industrial Design and Prototypes
Software
7 Accounting Setup
11 Setting the Station ID
DM500 and DM550 Digital Mailing System Operating Guide
12 Selecting an Accounting Type
7 Accounting Setup
Your Accounting System Features
Account Structure and Hierarchy
Subsubaccount - User Friendly Testing
EXAMPLE Account - Engineering
Subsubaccount - Graphics and Layout
Hierarchal Reporting Structure
7 Accounting Setup
Engineering
USPS Confirmation Services Report
8 Reports
Multi-Account Summary
Permit Mail Report
How to Print a Report
How To View a Report
8 Reports
Introduction
Single Account Report
Reports
Screen Display
Printed Report
Screen Display
Multi-Account Summary
Printed Report
Internal printer version
DM500 and DM550 Digital Mailing System Operating Guide
External Printer Version
Multi-Account Summary
Screen Display
8 Reports
Last 5 Refills Report
Screen Display
Printed Report
Printed Report System Printer
Confirmation Services Report System Printer
Printed Report Attached Printer
DM500 and DM550 Digital Mailing System Operating Guide
Account List Report
Permit Mail Report
External Printer Required
8 Reports
DM500 and DM550 Digital Mailing System Operating Guide
Funds Report
Screen Display
Printed Report
8 Reports
System Setup Report
Error Report
Error Report
DM500 and DM550 Digital Mailing System Operating Guide
Screen Display
8 Reports
Job Report
Screen Display
Printed Report
Data Capture Report
Installed/Pending Rates
Last Rates Downloaded
View Download Log
Page
Cleaning the Exterior
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
Items to Keep On Hand
Cleaning the Exterior
9 Maintaining and Updating
Items to Keep On Hand
Tape Maintenance
DM500and DM550 Digital Mailing System Operating Guide
Tape is still on roll
Tape still on Roll
Tape has run out
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
E-Z Seal Sealing Solution Maintenance
Moistener Maintenance
Cleaning or Replacing the Moistener Brush
9 Maintaining and Updating
Assembly
DM500and DM550 Digital Mailing System Operating Guide
Moistener
9 Maintaining and Updating
Cleaning or Replacing the Wick
Cleaning or Replacing the Wick
Clean the wick by holding it un- der running water
DM500and DM550 Digital Mailing System Operating Guide
Cleaning or Replacing the Wick
The solution level should be
9 Maintaining and Updating
Cleaning or Replacing the Wick
DM500and DM550 Digital Mailing System Operating Guide
Hold it in this position for ap- proximately 20 seconds
17. Close the feed cover
9 Maintaining and Updating
2. Select Maintenance 3. Select Print Test Pattern
Printer Maintenance
Printing a Test Pattern
DM500and DM550 Digital Mailing System Operating Guide
2. Select Maintenance
Cleaning the Printer Nozzle
9 Maintaining and Updating
Printing a Test Pattern
DM500and DM550 Digital Mailing System Operating Guide
Replacing the Ink Cartridge
To replace the ink cartridge
9 Maintaining and Updating
1. Lift up the main cover and locate the ink cartridge lid
3. Remove the old ink cartridge by lifting it straight up
DM500and DM550 Digital Mailing System Operating Guide
Replacing the Ink Cartridge
4. Insert the new ink cartridge with the grooved side facing you
6. Close the main cover
2. Select Maintenance
Changing the Printhead
CAUTION Do NOT attempt to clean the printhead
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
assembly forward as shown here. This exposes the printhead cover
Changing the Printhead
6. Push the printhead tab to the left as shown here
9 Maintaining and Updating
Changing the Printhead
9. Locate the stand-off on top of the printhead shown here
Changing the
Printhead
DM500and DM550 Digital Mailing System Operating Guide
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
9 Maintaining and Updating
Turn on New Features
Performing Updates or Adding Features
Perform Software Updates
3. Select Updates and Add-Ons
c. Phone Download
b. Feature Code
Performing Updates or Adding Features
9 Maintaining and Updating
10 Troubleshooting
How to Troubleshoot your DM Series Digital Mailing System
10 Troubleshooting
More than one envelope
DM500 and DM550 Digital Mailing System Operating Guide
Envelope Feeding Problems
10 Troubleshooting
Solution
Description
ing a Test Pattern in Chapter 9 in this
DM500 and DM550 Digital Mailing System Operating Guide
Tape jamming in the
10 Troubleshooting
ing the Wiper Blade Assembly sections in
as described in Cleaning the Printer Nozzle
DM500 and DM550 Digital Mailing System Operating Guide
Refer to Changing the Printhead and Chang
Problems Adding Postage to Your Postage Meter
10 Troubleshooting
Solution
Display Problems
DM500 and DM550 Digital Mailing System Operating Guide
Weight on internal scale
Weighing Problems
10 Troubleshooting
Solution
Description
11 Supplies and Options
11 Supplies and Options
Sealing Solution
Ordering Supplies
Consumables You Can Order
Services
Moistener Kit Wiper Blade and Printhead Kits USPS Confirmation
DM500 and DM550 Digital Mailing System Operating Guide
URGENT
Accessories You Can Order
Advertisements and Inscriptions
11 Supplies and Options
USPS Supplies
Ordering Permits for Your Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
Page
SV60890 Rev. G
A Glossary
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
Test Pattern
DM500 and DM550 Digital Mailing System Operating Guide
Page
Appendix B - Operator Training Checklist
Learning About Your System
B Operator Training Checklist
DM500 and DM550 Digital Mailing System Operating Guide
Basic Operations
B Operator Training Checklist
Advanced Operations
DM500 and DM550 Digital Mailing System Operating Guide
If You Need To Change Your System Setup
B Operator Training Checklist
If You Need To Change Your System Setup continued
DM500 and DM550 Digital Mailing System Operating Guide
What You Need to Maintain Your System
B Operator Training Checklist
If You Have Problems with Your System
Specifications
C Specifications
Envelope Dimensions
Contents
Specifications
C Specifications
Sealing Method
DM500 and DM550 Digital Mailing System Operating Guide
Mailing Materials
C Specifications
Specifications
Minimum
Envelope Dimensions
Maximum
DM500 and DM550 Digital Mailing System Operating Guide
Page
SV60890 Rev. G
Index
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index