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DM550, DM500 manual
Models:
DM500
DM550
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Troubleshooting
Specifications
Install
Chart A - Printing on Mail
Dimension
Maintenance
Configuring High/Low Funds Warnings
Connecting the IntelliLink Control Center to a Remote Phone Line
Envelope Feeding Problems
Preset Timer
Page 8
Image 8
Page 7
Page 9
Page 8
Image 8
Page 7
Page 9
Contents
Digital Mailing System
DM500TMand DM550TM
Operator Guide
US English Version
Page
SV60890 Rev. G 2005 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
Page
Contents
DM500 and DM550 Digital Mailing System Operating Guide
Page
Pitney Bowes Contact Information List
Pitney Bowes Web Sites
Our Help Desk
Postage By Phone System
Page
1 Read This First
1 Read This First
What’s in This Guide
DM500 and DM550 Digital Mailing System Operating Guide
Other Information Publications On the System
Web Resources Our Help Desk
Scale User Guide
1 Read This First
What You Need to Know
USPS Requirements
Safety Requirements
DM500 and DM550 Digital Mailing System Operating Guide
continued
Safety Requirements
1 Read This First
DM500 and DM550 Digital Mailing System Operating Guide
Safety
Requirements
Important Information About Powering Your
DM Series Digital Mailing System Off
NO NO NO YES
1 Read This First
2 Meet the DM500 and DM550 Digital Mailing System
Features and Benefits
Parts of the Mailing System
Mailing System Exterior
Features and Benefits
2 Meet the DM500 and DM550 Digital Mailing System
Introducing the Mailing System
Energy Star Rating Postage Meter
Easy-To-Use IntelliLink Control Center Variety of Communications
Options
Ability to Communicate with other Applications
DM500 and DM550 Digital Mailing System Operating Guide
Accounting and Reports
Standard Accounting and Reporting
Advertisements and Inscriptions Optional Permits
Budget Manager
DM500 and DM550 Digital Mailing System Operating Guide
Parts of the Mailing System
Mailing System Exterior
Exterior
Mailing System The DM500 and DM550 System
Right Side View of the DM500 and DM550 System
2 Meet the DM500 and DM550 Digital Mailing System
Mailing System Exterior
Connectors on the Back of the Mailing System Base
DM500 and DM550 Digital Mailing System Operating Guide
Mailing System Exterior
Connectors on the Back of the IntelliLink Control Center
2 Meet the DM500 and DM550 Digital Mailing System
Connecting the IntelliLink Control Center to a Remote Phone Line
DM500 and DM550 Digital Mailing System Operating Guide
The Mailing System Interior
2 Meet the DM500 and DM550 Digital Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
The Mailing System Interior
Ink Cartridge - This contains the ink used to create the meter stamp
Printhead - This produces the meter stamp
The IntelliLink Control Center
2 Meet the DM500 and DM550 Digital Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
The IntelliLink
Control Center
First Class Presorted
The Main Screen
2 Meet the DM500 and DM550 Digital Mailing System
3 Mail In A Minute
Contents
Mail In A Minute
Preparing Your Mail
Preparing Your Mail
3 Mail in a Minute
Mail In A Minute
DM500 and DM550 Digital Mailing System Operating Guide
Running the Mail
2. Select Key In Postage
Printing Postage Tapes
3 Mail in a Minute
Determining the Correct Postage Mode
4 Running Mail
Navigating Hints
4 Running Mail
Navigating
Hints
Select Mode
DM500 and DM550 Digital Mailing System Operating Guide
Applying Postage and Running Mail
Follow the other procedures listed here as needed
Chart A - Printing on Mail
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
4 Running Mail
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
Mode
1 Determining the Correct Postage
4 Running Mail
2 Preparing Your Mail
About Running Mail
About Running Mail
About Printing Postage Tapes
DM500 and DM550 Digital Mailing System Operating Guide
3 Selecting the Postage Mode and Running the Mail
While your mailing system processes the mail, the screen
4 Running Mail
Select Mode
Mode Selection
Key in Postage
DM500 and DM550 Digital Mailing System Operating Guide
2. Select Key In Postage
Before using differential weighing
Differential Weighing
To use differential weighing
4. Select Differential Weighing
Manual Weight Entry
2. Select Manual Weight Entry
Attached Scale
DM500 and DM550 Digital Mailing System Operating Guide
Attached Scale - AutoTape
Print Permit
3. Select Attached Scale - AutoTape
4 Running Mail
Seal Only
To select a Print Permit
DM500 and DM550 Digital Mailing System Operating Guide
Mode Selection
4 Selecting or Deselecting an Account
Select an Account
Deselect an Account
4 Running Mail
5 Selecting a Class, Carrier, or Special Service
DM500 and DM550 Digital Mailing System Operating Guide
Selecting ZIP Codes and Zones Select a Country
4 Running Mail
6 Selecting the Meter Stamp Options
Meter Stamp Options
Meter Stamp Options
Date
Advertisement
URGENT
4 Running Mail
Meter Stamp Options
Inscription
DM500 and DM550 Digital Mailing System Operating Guide
Meter Stamp Options
2. Select Meter Stamp Options
Print Position
Multiple Tapes
4 Running Mail
Meter Stamp Options
7 Using Electronic Confirmation Services
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
Overview
Adding Services or Making Changes
Tracking Information on the Internet
After 24 hours you can track your mail on the internet using your
4 Running Mail
Using Confirmation Services Before Printing Postage
DM500 and DM550 Digital Mailing System Operating Guide
Adding Confirmation Services After Printing Postage
4 Running Mail
Editing, Deleting or Sending Confirmation Services Records
DM500 and DM550 Digital Mailing System Operating Guide
4 Running Mail
8 Adding Postage or Changing the Date
To add more postage
JULY 03,2002
To change the date
DM500 and DM550 Digital Mailing System Operating Guide
9 Clearing the Batch Count
4 Running Mail
5 Mailing System Setup
Select Option
5 Mailing System Setup
Navigating Hints
Overview of Mailing System Setup
DM500 and DM550Digital Mailing System Operating Guide
1 Setting the Display Language
2 Adjusting Display Contrast and Volume Control
3. Select Change Language
5 Mailing System Setup
DM500 and DM550Digital Mailing System Operating Guide
3 Setting the Date and Time of Day
Current Time Date will Advance After Daylight Saving
4 Setting Up a Supervisor Password
To create a supervisor password
To password protect an operation
5 Mailing System Setup
DM500 and DM550Digital Mailing System Operating Guide
5 Setting Up a Lock Code
b. Change Lock Code
6 Setting Up the Scale and Selecting Rates
Scale/Rates Setup
Scale/Rates
5 Mailing System Setup
Diff Weigh Trip Weight
AutoScale
Class if New Piece
2. Select Class if new Piece
Destination if New Piece
Destination if New Class
ZIP/Zone Prompt
2. Select Dest. if new Piece
BMC Intra ZIP
Add ZIPs to Zone
Discount Code
2. Select BMC Intra ZIP
7 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up
Confirm Svc Barcode Prompt
5 Mailing System Setup
Phone/Network Set Up
PBP Account #
Dialing Prefix
PB Phone #
Secondary PB #
My Phone #
Dialing Type
2. Select Secondary PB #. This number is supplied by your Pitney
Modem Type
Modem String
Phone/Network Set Up
Phone/Network Set Up
Phone/Network Set Up
Network Settings
5 Mailing System Setup
8 Configuring High/Low Funds Warnings
9 Configuring Low Ink Warning
Setting the Low Funds Warning Value
Setting the High Value Warning for Key In Postage
10 Configuring System Timeouts
Timeouts
Timeouts
2. Select Basic Settings and then Timeouts 3. Select Display Sleep
Preset Timer
Timeout
Select Basic Settings and then Timeouts
Select Normal Preset Timer
Timer
Select Basic Settings and then Timeouts
Select Transaction Timer
Waiting for
11 Defining Presets
How to Define Normal Preset Values
2. Press the Custom Presets key
5. Press the screen key for Store Current Setting to Preset
Defining Presets
How to Define Custom Preset Values
How to Store Advance Date in a Custom Preset
4. Select Store Current Setting to Preset
Presets
Defining
Example
DM500 and DM550Digital Mailing System Operating Guide
How to Edit Custom Preset Values
How to View, Rename, or Delete Presets
4. Press the screen key for Store Current Setting to Preset
1. Press the Custom Presets key
12 Taking the Meter Out of Service 13 Adding an Optional Printer
2. Select Take Meter Out of Service
3. Select Transfer Funds from Meter
DM500 and DM550Digital Mailing System Operating Guide
14 Configuring the Optional Barcode Scanner
5 Mailing System Setup
Setting the Default Scan Type
DM500 and DM550Digital Mailing System Operating Guide
Adding Barcode Prefixes
5 Mailing System Setup
Combining Barcodes
DM500 and DM550Digital Mailing System Operating Guide
Setting Auto-Enter
5 Mailing System Setup
6 Adding Postage
Managing Your Postage Funds
6 Adding Postage
Postage By Phone
Your Postage Meter USPS Rekey Requirements
If you need assistance with Postage By Phone System
Managing Your Postage Funds
DM500 and DM550 Digital Mailing System Operating Guide
1 Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Postage Meter - Local Analog Phone Line
Which connector do I use?
6 Adding Postage
DM500 and DM550 Digital Mailing System Operating Guide
Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Mailing System - Remote Analog Phone Line
6 Adding Postage
Connecting Your Postage Meter to an Analog Phone Line
2 Checking Available Funds in Your Postage Meter
3 Checking Your Postage By Phone Meter Payment System Account Balance
DM500 and DM550 Digital Mailing System Operating Guide
4 Adding Postage
2. Select Quick Refill, or Other Refill Amount
Press Tape to Print Tape
Press Start to Print an Envelope Don’t Print Receipt
7 Standard Accounting Setup
Select Account
7 Accounting Setup
Set Up Accounts
Overview of Accounting
DM500 and DM550 Digital Mailing System Operating Guide
7 Accounting Setup
Using the Account Setup Procedures
Before Using the Setup Procedures
Viewing
Accounts or
Subaccounts
Creating
2 Creating
Accounts and
Accounting Messages
7 Accounting Setup
DM500 and DM550 Digital Mailing System Operating Guide
3 Editing Accounts
3. Select Edit Account
4 Setting an Account Period
5 Turning Standard Accounting On or Off
3. Select Accounting Period
MM DD YYYY
DM500 and DM550 Digital Mailing System Operating Guide
7 Turning Account Password Protection On or Off
6 Deleting Accounts and Subaccounts
7 Accounting Setup
9 Turning Reset Individual Accounts On or Off
8 Resetting Clearing all Accounts
10 Transferring
Funds
Software, Industrial Design and Prototypes
Software
11 Setting the Station ID
7 Accounting Setup
12 Selecting an Accounting Type
DM500 and DM550 Digital Mailing System Operating Guide
Your Accounting System Features
7 Accounting Setup
Subsubaccount - User Friendly Testing
Account Structure and Hierarchy
EXAMPLE Account - Engineering
Subsubaccount - Graphics and Layout
Engineering
Hierarchal Reporting Structure
7 Accounting Setup
8 Reports
USPS Confirmation Services Report
Multi-Account Summary
Permit Mail Report
How To View a Report
How to Print a Report
8 Reports
Introduction
Reports
Single Account Report
Screen Display
Printed Report
Multi-Account Summary
Screen Display
Printed Report
Internal printer version
External Printer Version
DM500 and DM550 Digital Mailing System Operating Guide
Multi-Account Summary
Screen Display
Last 5 Refills Report
8 Reports
Screen Display
Printed Report
Confirmation Services Report System Printer
Printed Report System Printer
Printed Report Attached Printer
DM500 and DM550 Digital Mailing System Operating Guide
Permit Mail Report
Account List Report
External Printer Required
8 Reports
Funds Report
DM500 and DM550 Digital Mailing System Operating Guide
Screen Display
Printed Report
System Setup Report
8 Reports
Error Report
Error Report
DM500 and DM550 Digital Mailing System Operating Guide
Screen Display
Job Report
8 Reports
Screen Display
Printed Report
Installed/Pending Rates
Data Capture Report
Last Rates Downloaded
View Download Log
Page
9 Maintaining and Updating
Cleaning the Exterior
E-Z Seal Sealing Solution Maintenance
Items to Keep On Hand
Items to Keep On Hand
Cleaning the Exterior
9 Maintaining and Updating
Tape is still on roll
Tape Maintenance
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
Tape still on Roll
Tape has run out
E-Z Seal Sealing Solution Maintenance
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
Moistener Maintenance
Cleaning or Replacing the Moistener Brush
Moistener
Assembly
DM500and DM550 Digital Mailing System Operating Guide
Cleaning or Replacing the Wick
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
Cleaning or Replacing the Wick
Clean the wick by holding it un- der running water
9 Maintaining and Updating
Cleaning or Replacing the Wick
The solution level should be
Hold it in this position for ap- proximately 20 seconds
Cleaning or Replacing the Wick
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
17. Close the feed cover
Printer Maintenance
2. Select Maintenance 3. Select Print Test Pattern
Printing a Test Pattern
DM500and DM550 Digital Mailing System Operating Guide
Cleaning the Printer Nozzle
2. Select Maintenance
9 Maintaining and Updating
Printing a Test Pattern
Replacing the Ink Cartridge
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
To replace the ink cartridge
1. Lift up the main cover and locate the ink cartridge lid
3. Remove the old ink cartridge by lifting it straight up
Replacing the Ink Cartridge
DM500and DM550 Digital Mailing System Operating Guide
4. Insert the new ink cartridge with the grooved side facing you
6. Close the main cover
Changing the Printhead
2. Select Maintenance
CAUTION Do NOT attempt to clean the printhead
9 Maintaining and Updating
assembly forward as shown here. This exposes the printhead cover
DM500and DM550 Digital Mailing System Operating Guide
Changing the Printhead
6. Push the printhead tab to the left as shown here
9. Locate the stand-off on top of the printhead shown here
9 Maintaining and Updating
Changing the Printhead
DM500and DM550 Digital Mailing System Operating Guide
Changing the
Printhead
9 Maintaining and Updating
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Performing Updates or Adding Features
Turn on New Features
Perform Software Updates
3. Select Updates and Add-Ons
b. Feature Code
c. Phone Download
Performing Updates or Adding Features
9 Maintaining and Updating
10 Troubleshooting
10 Troubleshooting
How to Troubleshoot your DM Series Digital Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
More than one envelope
10 Troubleshooting
Envelope Feeding Problems
Solution
Description
DM500 and DM550 Digital Mailing System Operating Guide
ing a Test Pattern in Chapter 9 in this
10 Troubleshooting
Tape jamming in the
as described in Cleaning the Printer Nozzle
ing the Wiper Blade Assembly sections in
DM500 and DM550 Digital Mailing System Operating Guide
Refer to Changing the Printhead and Chang
10 Troubleshooting
Problems Adding Postage to Your Postage Meter
Solution
Display Problems
Weight on internal scale
DM500 and DM550 Digital Mailing System Operating Guide
10 Troubleshooting
Weighing Problems
Solution
Description
11 Supplies and Options
Sealing Solution
11 Supplies and Options
Ordering Supplies
Consumables You Can Order
DM500 and DM550 Digital Mailing System Operating Guide
Services
Moistener Kit Wiper Blade and Printhead Kits USPS Confirmation
Accessories You Can Order
URGENT
Advertisements and Inscriptions
11 Supplies and Options
DM500 and DM550 Digital Mailing System Operating Guide
USPS Supplies
Ordering Permits for Your Mailing System
Page
A Glossary
SV60890 Rev. G
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
Test Pattern
Page
Appendix B - Operator Training Checklist
B Operator Training Checklist
Learning About Your System
Basic Operations
DM500 and DM550 Digital Mailing System Operating Guide
Advanced Operations
B Operator Training Checklist
If You Need To Change Your System Setup
DM500 and DM550 Digital Mailing System Operating Guide
If You Need To Change Your System Setup continued
B Operator Training Checklist
What You Need to Maintain Your System
DM500 and DM550 Digital Mailing System Operating Guide
If You Have Problems with Your System
B Operator Training Checklist
C Specifications
Specifications
Envelope Dimensions
Contents
C Specifications
Specifications
DM500 and DM550 Digital Mailing System Operating Guide
Sealing Method
Specifications
Mailing Materials
C Specifications
Envelope Dimensions
Minimum
Maximum
DM500 and DM550 Digital Mailing System Operating Guide
Page
Index
SV60890 Rev. G
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index