Pitney Bowes DM500 and DM550 Digital Mailing System Operating Guide, Weight on internal scale

DM500™ and DM550™ Digital Mailing System Operating Guide

Weighing Problems

Description	Possible Causes	Solution
Weight on internal scale	Possible interference.	Remove everything from the scale and turn
is erratic		off the power. Rezero the scale. To rezero
		the scale, press the Menu key, then select
		Zero Scale.
		Make sure when you place mail on the scale
		you center it and check to make sure that it
		is not touching another surface.
Weights on external	For MP Series External Weighing	1. Remove the top cover and make sure
scale are erratic or the	Platform scales:	the 4 plastic grommets in the scale are
scale does not return to	The scale top cover my not be	seated properly. The 4 plastic posts on
zero	seated properly on the scale	the top cover fit into these grommets.
		2. If a grommet, or any part of a grommet,
		is pushed below the surface of the metal
		on the scale, reseat it until it appears as
		shown here:

Grommet	Grommet
	pushed below
seated properly
	the surface

3. Check to make sure the bubble is cen- tered in the circle as shown on the next page. If not, and you have a flatblade screwdriver, center the bubble by adjust- ing the legs, otherwise go to step 4.

SV60890 Rev. G 10-9