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Pitney Bowes DM550, DM500 Maintaining and Updating, Items to Keep On Hand, Cleaning the Exterior

Models: DM500 DM550

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9 • Maintaining and Updating

Items to Keep On Hand

The following is a list of items you should keep on hand:

•Ink Cartridge

•Tape Roll

•E-Z Seal® Sealing Solution

Cleaning the Exterior

Refer to Chapter 11, Supplies and Options for details on how to order these items.

To clean the outside of your mailing system, wipe it off with a soft dry cloth. Do not use harsh chemical cleaners. If necessary, use only Windex® or soapy water.

You may clean the display screen on the IntelliLink® Control Center with a mild glass cleaner and soft cloth.

CAUTION: Do not pour or spray cleaner directly on the display screen or machine. Spray on the cloth and wipe the screen with the dampened cloth.

9-2	SV60890 Rev. G

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Pitney Bowes DM550, DM500 manual Maintaining and Updating, Items to Keep On Hand, Cleaning the Exterior

Contents

Operator Guide Digital Mailing SystemDM500TMand DM550TM US English VersionPage SV60890 Rev. G 2005 Pitney Bowes Inc Alerting Messages FCC ComplianceFCC Compliance of Modem Page Contents DM500 and DM550 Digital Mailing System Operating GuidePage Our Help Desk Pitney Bowes Contact Information ListPitney Bowes Web Sites Postage By Phone SystemPage 1 Read This First 1 Read This First What’s in This GuideWeb Resources Our Help Desk DM500 and DM550 Digital Mailing System Operating GuideOther Information Publications On the System Scale User Guide1 Read This First What You Need to KnowUSPS Requirements Safety Requirements DM500 and DM550 Digital Mailing System Operating Guidecontinued Safety Requirements1 Read This First DM500 and DM550 Digital Mailing System Operating Guide SafetyRequirements NO NO NO YES Important Information About Powering YourDM Series Digital Mailing System Off 1 Read This FirstParts of the Mailing System 2 Meet the DM500 and DM550 Digital Mailing SystemFeatures and Benefits Mailing System ExteriorIntroducing the Mailing System Features and Benefits2 Meet the DM500 and DM550 Digital Mailing System Energy Star Rating Postage MeterAbility to Communicate with other Applications Easy-To-Use IntelliLink Control Center Variety of CommunicationsOptions DM500 and DM550 Digital Mailing System Operating GuideAdvertisements and Inscriptions Optional Permits Accounting and ReportsStandard Accounting and Reporting Budget ManagerDM500 and DM550 Digital Mailing System Operating Guide Parts of the Mailing SystemMailing System Exterior Right Side View of the DM500 and DM550 System ExteriorMailing System The DM500 and DM550 System 2 Meet the DM500 and DM550 Digital Mailing SystemMailing System Exterior Connectors on the Back of the Mailing System BaseDM500 and DM550 Digital Mailing System Operating Guide Mailing System Exterior Connectors on the Back of the IntelliLink Control Center2 Meet the DM500 and DM550 Digital Mailing System Connecting the IntelliLink Control Center to a Remote Phone Line DM500 and DM550 Digital Mailing System Operating GuideThe Mailing System Interior 2 Meet the DM500 and DM550 Digital Mailing SystemInk Cartridge - This contains the ink used to create the meter stamp DM500 and DM550 Digital Mailing System Operating GuideThe Mailing System Interior Printhead - This produces the meter stampThe IntelliLink Control Center 2 Meet the DM500 and DM550 Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide The IntelliLinkControl Center First Class Presorted The Main Screen2 Meet the DM500 and DM550 Digital Mailing System Mail In A Minute 3 Mail In A MinuteContents Preparing Your MailPreparing Your Mail 3 Mail in a MinuteMail In A Minute DM500 and DM550 Digital Mailing System Operating Guide Running the Mail2. Select Key In Postage Printing Postage Tapes 3 Mail in a MinuteDetermining the Correct Postage Mode 4 Running MailNavigating Hints Hints 4 Running MailNavigating Select ModeDM500 and DM550 Digital Mailing System Operating Guide Applying Postage and Running MailFollow the other procedures listed here as needed Feeding Mail or Printing Tape? Chart A - Printing on Mail1 Determining the Correct Postage Mode 4 Running MailMode Chart B - Postage Tape ModeChart C - Mail Modes with NO Postage 1 Determining the Correct Postage4 Running Mail 2 Preparing Your MailAbout Running Mail About Running Mail About Printing Postage TapesDM500 and DM550 Digital Mailing System Operating Guide 4 Running Mail 3 Selecting the Postage Mode and Running the MailWhile your mailing system processes the mail, the screen Select ModeDM500 and DM550 Digital Mailing System Operating Guide Mode SelectionKey in Postage 2. Select Key In PostageTo use differential weighing Before using differential weighingDifferential Weighing 4. Select Differential WeighingAttached Scale Manual Weight Entry2. Select Manual Weight Entry DM500 and DM550 Digital Mailing System Operating Guide3. Select Attached Scale - AutoTape Attached Scale - AutoTapePrint Permit 4 Running MailDM500 and DM550 Digital Mailing System Operating Guide Seal OnlyTo select a Print Permit Mode SelectionDeselect an Account 4 Selecting or Deselecting an AccountSelect an Account 4 Running Mail5 Selecting a Class, Carrier, or Special Service DM500 and DM550 Digital Mailing System Operating GuideSelecting ZIP Codes and Zones Select a Country 4 Running MailMeter Stamp Options 6 Selecting the Meter Stamp OptionsMeter Stamp Options Date4 Running Mail AdvertisementURGENT Meter Stamp OptionsMeter Stamp Options InscriptionDM500 and DM550 Digital Mailing System Operating Guide 2. Select Meter Stamp Options4 Running Mail Print PositionMultiple Tapes Meter Stamp OptionsDiscounts for Confirmation Services 7 Using Electronic Confirmation ServicesPostage Calculation for Confirmation Services OverviewAfter 24 hours you can track your mail on the internet using your Adding Services or Making ChangesTracking Information on the Internet 4 Running MailUsing Confirmation Services Before Printing Postage DM500 and DM550 Digital Mailing System Operating GuideAdding Confirmation Services After Printing Postage 4 Running MailEditing, Deleting or Sending Confirmation Services Records DM500 and DM550 Digital Mailing System Operating Guide4 Running Mail 8 Adding Postage or Changing the DateTo add more postage JULY 03,2002 To change the dateDM500 and DM550 Digital Mailing System Operating Guide 9 Clearing the Batch Count 4 Running Mail5 Mailing System Setup Select Option 5 Mailing System SetupNavigating Hints Overview of Mailing System Setup DM500 and DM550Digital Mailing System Operating Guide3. Select Change Language 1 Setting the Display Language2 Adjusting Display Contrast and Volume Control 5 Mailing System SetupDM500 and DM550Digital Mailing System Operating Guide 3 Setting the Date and Time of DayCurrent Time Date will Advance After Daylight Saving To password protect an operation 4 Setting Up a Supervisor PasswordTo create a supervisor password 5 Mailing System SetupDM500 and DM550Digital Mailing System Operating Guide 5 Setting Up a Lock Codeb. Change Lock Code Scale/Rates 6 Setting Up the Scale and Selecting RatesScale/Rates Setup 5 Mailing System SetupClass if New Piece Diff Weigh Trip WeightAutoScale 2. Select Class if new PieceZIP/Zone Prompt Destination if New PieceDestination if New Class 2. Select Dest. if new PieceDiscount Code BMC Intra ZIPAdd ZIPs to Zone 2. Select BMC Intra ZIPConfirm Svc Barcode Prompt 7 Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up 5 Mailing System SetupDialing Prefix Phone/Network Set UpPBP Account # PB Phone #Dialing Type Secondary PB #My Phone # 2. Select Secondary PB #. This number is supplied by your PitneyPhone/Network Set Up Modem TypeModem String Phone/Network Set UpPhone/Network Set Up Network Settings5 Mailing System Setup Setting the Low Funds Warning Value 8 Configuring High/Low Funds Warnings9 Configuring Low Ink Warning Setting the High Value Warning for Key In PostageTimeouts 10 Configuring System TimeoutsTimeouts 2. Select Basic Settings and then Timeouts 3. Select Display SleepSelect Basic Settings and then Timeouts Preset TimerTimeout Select Normal Preset TimerSelect Transaction Timer TimerSelect Basic Settings and then Timeouts Waiting for2. Press the Custom Presets key 11 Defining PresetsHow to Define Normal Preset Values 5. Press the screen key for Store Current Setting to PresetHow to Store Advance Date in a Custom Preset Defining PresetsHow to Define Custom Preset Values 4. Select Store Current Setting to PresetExample PresetsDefining DM500 and DM550Digital Mailing System Operating Guide4. Press the screen key for Store Current Setting to Preset How to Edit Custom Preset ValuesHow to View, Rename, or Delete Presets 1. Press the Custom Presets key3. Select Transfer Funds from Meter 12 Taking the Meter Out of Service 13 Adding an Optional Printer2. Select Take Meter Out of Service DM500 and DM550Digital Mailing System Operating Guide14 Configuring the Optional Barcode Scanner 5 Mailing System SetupSetting the Default Scan Type DM500 and DM550Digital Mailing System Operating GuideAdding Barcode Prefixes 5 Mailing System SetupCombining Barcodes DM500 and DM550Digital Mailing System Operating GuideSetting Auto-Enter 5 Mailing System Setup6 Adding Postage Managing Your Postage FundsYour Postage Meter USPS Rekey Requirements 6 Adding PostagePostage By Phone If you need assistance with Postage By Phone SystemManaging Your Postage Funds DM500 and DM550 Digital Mailing System Operating GuideWhich connector do I use? 1 Connecting Your Postage Meter to an Analog Phone LineConnecting Your Postage Meter - Local Analog Phone Line 6 Adding PostageDM500 and DM550 Digital Mailing System Operating Guide Connecting Your Postage Meter to an Analog Phone LineConnecting Your Mailing System - Remote Analog Phone Line 6 Adding Postage Connecting Your Postage Meter to an Analog Phone Line2 Checking Available Funds in Your Postage Meter 3 Checking Your Postage By Phone Meter Payment System Account Balance DM500 and DM550 Digital Mailing System Operating GuidePress Tape to Print Tape 4 Adding Postage2. Select Quick Refill, or Other Refill Amount Press Start to Print an Envelope Don’t Print Receipt7 Standard Accounting Setup Select Account 7 Accounting SetupSet Up Accounts Overview of Accounting DM500 and DM550 Digital Mailing System Operating Guide7 Accounting Setup Using the Account Setup ProceduresBefore Using the Setup Procedures Subaccounts ViewingAccounts or CreatingAccounting Messages 2 CreatingAccounts and 7 Accounting SetupDM500 and DM550 Digital Mailing System Operating Guide 3 Editing Accounts3. Select Edit Account 3. Select Accounting Period 4 Setting an Account Period5 Turning Standard Accounting On or Off MM DD YYYYDM500 and DM550 Digital Mailing System Operating Guide 7 Turning Account Password Protection On or Off6 Deleting Accounts and Subaccounts 7 Accounting Setup 9 Turning Reset Individual Accounts On or Off8 Resetting Clearing all Accounts Software, Industrial Design and Prototypes 10 TransferringFunds Software11 Setting the Station ID 7 Accounting Setup12 Selecting an Accounting Type DM500 and DM550 Digital Mailing System Operating GuideYour Accounting System Features 7 Accounting SetupEXAMPLE Account - Engineering Subsubaccount - User Friendly TestingAccount Structure and Hierarchy Subsubaccount - Graphics and LayoutEngineering Hierarchal Reporting Structure7 Accounting Setup Multi-Account Summary 8 ReportsUSPS Confirmation Services Report Permit Mail Report8 Reports How To View a ReportHow to Print a Report IntroductionScreen Display ReportsSingle Account Report Printed ReportPrinted Report Multi-Account SummaryScreen Display Internal printer versionMulti-Account Summary External Printer VersionDM500 and DM550 Digital Mailing System Operating Guide Screen DisplayScreen Display Last 5 Refills Report8 Reports Printed ReportPrinted Report Attached Printer Confirmation Services Report System PrinterPrinted Report System Printer DM500 and DM550 Digital Mailing System Operating GuideExternal Printer Required Permit Mail ReportAccount List Report 8 ReportsScreen Display Funds ReportDM500 and DM550 Digital Mailing System Operating Guide Printed ReportSystem Setup Report 8 ReportsDM500 and DM550 Digital Mailing System Operating Guide Error ReportError Report Screen DisplayScreen Display Job Report8 Reports Printed ReportLast Rates Downloaded Installed/Pending RatesData Capture Report View Download LogPage E-Z Seal Sealing Solution Maintenance 9 Maintaining and UpdatingCleaning the Exterior Items to Keep On HandItems to Keep On Hand Cleaning the Exterior9 Maintaining and Updating Tape is still on roll Tape MaintenanceDM500and DM550 Digital Mailing System Operating Guide 9 Maintaining and Updating Tape still on RollTape has run out E-Z Seal Sealing Solution Maintenance DM500and DM550 Digital Mailing System Operating Guide9 Maintaining and Updating Moistener MaintenanceCleaning or Replacing the Moistener Brush Moistener AssemblyDM500and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the Wick 9 Maintaining and UpdatingDM500and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the WickClean the wick by holding it un- der running water 9 Maintaining and Updating Cleaning or Replacing the WickThe solution level should be Hold it in this position for ap- proximately 20 seconds Cleaning or Replacing the WickDM500and DM550 Digital Mailing System Operating Guide 9 Maintaining and Updating 17. Close the feed coverPrinting a Test Pattern Printer Maintenance2. Select Maintenance 3. Select Print Test Pattern DM500and DM550 Digital Mailing System Operating Guide9 Maintaining and Updating Cleaning the Printer Nozzle2. Select Maintenance Printing a Test PatternReplacing the Ink Cartridge DM500and DM550 Digital Mailing System Operating Guide1. Lift up the main cover and locate the ink cartridge lid 9 Maintaining and UpdatingTo replace the ink cartridge 3. Remove the old ink cartridge by lifting it straight up4. Insert the new ink cartridge with the grooved side facing you Replacing the Ink CartridgeDM500and DM550 Digital Mailing System Operating Guide 6. Close the main coverCAUTION Do NOT attempt to clean the printhead Changing the Printhead2. Select Maintenance 9 Maintaining and UpdatingChanging the Printhead assembly forward as shown here. This exposes the printhead coverDM500and DM550 Digital Mailing System Operating Guide 6. Push the printhead tab to the left as shown here9. Locate the stand-off on top of the printhead shown here 9 Maintaining and UpdatingChanging the Printhead DM500and DM550 Digital Mailing System Operating Guide Changing thePrinthead 9 Maintaining and Updating Changing the Wiper Blade Assembly2. Select Maintenance 3. Select Replace Wiper Blade Assembly Perform Software Updates Performing Updates or Adding FeaturesTurn on New Features 3. Select Updates and Add-OnsPerforming Updates or Adding Features b. Feature Codec. Phone Download 9 Maintaining and Updating10 Troubleshooting 10 Troubleshooting How to Troubleshoot your DM Series Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide More than one envelopeSolution 10 TroubleshootingEnvelope Feeding Problems DescriptionDM500 and DM550 Digital Mailing System Operating Guide ing a Test Pattern in Chapter 9 in this10 Troubleshooting Tape jamming in theDM500 and DM550 Digital Mailing System Operating Guide as described in Cleaning the Printer Nozzleing the Wiper Blade Assembly sections in Refer to Changing the Printhead and ChangSolution 10 TroubleshootingProblems Adding Postage to Your Postage Meter Display ProblemsWeight on internal scale DM500 and DM550 Digital Mailing System Operating GuideSolution 10 TroubleshootingWeighing Problems Description11 Supplies and Options Ordering Supplies Sealing Solution11 Supplies and Options Consumables You Can OrderDM500 and DM550 Digital Mailing System Operating Guide ServicesMoistener Kit Wiper Blade and Printhead Kits USPS Confirmation Advertisements and Inscriptions Accessories You Can OrderURGENT 11 Supplies and OptionsDM500 and DM550 Digital Mailing System Operating Guide USPS SuppliesOrdering Permits for Your Mailing System Page A Glossary SV60890 Rev. GA Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide Test PatternPage Appendix B - Operator Training Checklist B Operator Training Checklist Learning About Your SystemBasic Operations DM500 and DM550 Digital Mailing System Operating GuideAdvanced Operations B Operator Training ChecklistIf You Need To Change Your System Setup DM500 and DM550 Digital Mailing System Operating GuideIf You Need To Change Your System Setup continued B Operator Training ChecklistWhat You Need to Maintain Your System DM500 and DM550 Digital Mailing System Operating GuideIf You Have Problems with Your System B Operator Training ChecklistEnvelope Dimensions C SpecificationsSpecifications ContentsC Specifications SpecificationsDM500 and DM550 Digital Mailing System Operating Guide Sealing MethodSpecifications Mailing MaterialsC Specifications Maximum Envelope DimensionsMinimum DM500 and DM550 Digital Mailing System Operating GuidePage Index SV60890 Rev. GIndex DM500 and DM550 Digital Mailing System Operating Guide Index DM500 and DM550 Digital Mailing System Operating Guide Index