Pitney Bowes DM550 Troubleshooting, How to Troubleshoot your DM Series Digital Mailing System

10 • Troubleshooting

How to Troubleshoot your DM Series™ Digital Mailing System

This chapter contains a list of problems you may encounter while using your DM Series™ System.

Review the problems and if you are unable to find a solution, call the Help Desk or you can schedule a request for service at our web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number of the Help Desk and the web site addresses.

Envelope Sealing Problems

Description	Possible Causes	Solution
Envelope(s) not sealing	No E-Z Seal® Sealing Solution in	Remove the E-Z Seal® solution bottle and
or not sealing properly	the bottle, or bottle is placed incor-	refill or reposition the bottle.
	rectly.	Refer to the E-Z Seal® Maintenance section
		in Chapter 9 of this guide.
	Moistener brush is dirty or worn.	Replace or clean the moistener brush. Refer
		to the Cleaning or Replacing the Moistener
		Brush section in Chapter 9 of this guide.
	Envelopes are not positioned on	Place envelopes with the flap down on the
	the feed deck correctly, or side	feed deck against the rear wall as shown
	guide is out too far.	here. Push the side guide close to the
		envelope or stack of envelopes but not to
		the point where it is touching the envelopes.
		Leave about 1/16" clearance (the thickness
		of a dime).

	Side guide
Envelope flap dimensions are not	Use envelopes with flap depths between 1"
within the acceptable range.	and 3" (25.4 mm and 76.2 mm).

Flap Depth

10-2 SV60890 Rev. G