Pitney Bowes DM550, DM500 manual Refer to the Pitney Bowes Contact Informa, Display Problems

10 • Troubleshooting

Problems Adding Postage to Your Postage Meter

Description	Possible Causes	Solution
Refill operation fails	Phone line is not connected to an	Reconnect the phone line to the back of the
when IntelliLink® Con-	analog line or is loose.	IntelliLink® Control Center.
trol Center is on or off
the mailing system
	Phone cord is damaged.	Check phone cord for damage (cuts or
		crimps) and replace if necessary.
	Problem with the phone line.	Test the main phone outlet and repair if
		necessary.
	You are using the wrong Postage	Contact the Help Desk for correct number.
	By Phone® Meter Payment	Refer to the Pitney Bowes Contact Informa-
	System telephone number.	tion List in this guide for the phone number
		of the Help Desk.
		The Help Desk may also provide you with a
		local number to use for Postage By Phone®
		System.
		To change the Postage By Phone® System
		number, refer to Phone/Network Set Up: PB
		Phone # section in Chapter 5 of this guide.
	Refill amount exceeds the funds in	Check your account balance. Refer to the
	your account.	section Checking Your Postage By Phone®
		Meter Payment System Account in Chapter
		6 of this guide.
Display Problems
Display is blank after	There is no power to the	1. Make sure the AC adapter is plugged
moving the IntelliLink®	IntelliLink® Control Center.	into the back of the control center.
Control Panel		2. Test the outlet to make sure it has power.
		3. If the problem persists, call the Help
		Desk. Refer to the Pitney Bowes Contact
		Information List in this guide.
Unable to access dis-	This may be a system error.	Call the Help Desk. Refer to the Pitney
play, or keyboard does		Bowes Contact Information List in this guide
not respond.		for the phone number.
Difficult to read the	You need to adjust the display	Adjust the display contrast; refer to Adjust-
display	contrast.	ing the Display Contrast and Volume Control
		section in Chapter 5 in this guide.
		If the problem persists, call the Help Desk.
		Refer to the Pitney Bowes Contact Informa-
		tion List in this guide.

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