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Pitney Bowes DM550 manual Troubleshooting, Envelope Feeding Problems, Description, Possible Causes

Models: DM500 DM550

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To clear a jam in the feed deck:

10 • Troubleshooting


Envelope Feeding Problems

Description	Possible Causes	Solution

Envelope(s) getting	Envelopes are too thick or thin for	Adjust the thickness adjustment knob to
jammed	the feeder adjustment setting.	correspond to the envelope thickness. For
		thicker pieces of mail (3/8" to 5/8"), or mail
		containing several inserts, use the thick
		mail setting. For mail containing only single
		inserts, or for postcards, use the normal mail
		setting.
		Thick Mail
		Setting
		Normal Mail
		Setting

	Trying to feed presealed envelopes	Press the Seal key from the control panel
	with the seal mode set to Sealer	and select Sealer Off.
	On.
	You are using envelopes that have	Refer to the Specifications section in Chap-
	dimensions that are outside the	ter 2 of this guide for the acceptable enve-
	acceptable ranges.	lope dimensions.
		To clear a jam in the feed deck:
		1. Lift the feeder cover.
		2. Pull up on the top release jam lever.
		3. Lift up the lower release lever.
		4. Release the envelope as shown in the
		figure below:
	Top Release
	Top Release
	Jam Lever
	Lower
	Release
	Lever

10-4	SV60890 Rev. G

Image 160

Pitney Bowes DM550, DM500 manual Troubleshooting, Envelope Feeding Problems, Description, Possible Causes, Solution

Contents

Digital Mailing System DM500TMand DM550TMOperator Guide US English VersionPage SV60890 Rev. G 2005 Pitney Bowes Inc Alerting Messages FCC ComplianceFCC Compliance of Modem Page Contents DM500 and DM550 Digital Mailing System Operating GuidePage Pitney Bowes Contact Information List Pitney Bowes Web SitesOur Help Desk Postage By Phone SystemPage 1 Read This First 1 Read This First What’s in This GuideDM500 and DM550 Digital Mailing System Operating Guide Other Information Publications On the SystemWeb Resources Our Help Desk Scale User GuideUSPS Requirements What You Need to Know1 Read This First Safety Requirements DM500 and DM550 Digital Mailing System Operating Guide1 Read This First Safety Requirementscontinued Requirements SafetyDM500 and DM550 Digital Mailing System Operating Guide Important Information About Powering Your DM Series Digital Mailing System OffNO NO NO YES 1 Read This First2 Meet the DM500 and DM550 Digital Mailing System Features and BenefitsParts of the Mailing System Mailing System ExteriorFeatures and Benefits 2 Meet the DM500 and DM550 Digital Mailing SystemIntroducing the Mailing System Energy Star Rating Postage MeterEasy-To-Use IntelliLink Control Center Variety of Communications OptionsAbility to Communicate with other Applications DM500 and DM550 Digital Mailing System Operating GuideAccounting and Reports Standard Accounting and ReportingAdvertisements and Inscriptions Optional Permits Budget ManagerMailing System Exterior Parts of the Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide Exterior Mailing System The DM500 and DM550 SystemRight Side View of the DM500 and DM550 System 2 Meet the DM500 and DM550 Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide Connectors on the Back of the Mailing System BaseMailing System Exterior 2 Meet the DM500 and DM550 Digital Mailing System Connectors on the Back of the IntelliLink Control CenterMailing System Exterior Connecting the IntelliLink Control Center to a Remote Phone Line DM500 and DM550 Digital Mailing System Operating GuideThe Mailing System Interior 2 Meet the DM500 and DM550 Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide The Mailing System InteriorInk Cartridge - This contains the ink used to create the meter stamp Printhead - This produces the meter stampThe IntelliLink Control Center 2 Meet the DM500 and DM550 Digital Mailing SystemControl Center The IntelliLinkDM500 and DM550 Digital Mailing System Operating Guide 2 Meet the DM500 and DM550 Digital Mailing System The Main ScreenFirst Class Presorted 3 Mail In A Minute ContentsMail In A Minute Preparing Your MailMail In A Minute 3 Mail in a MinutePreparing Your Mail 2. Select Key In Postage Running the MailDM500 and DM550 Digital Mailing System Operating Guide Printing Postage Tapes 3 Mail in a MinuteNavigating Hints 4 Running MailDetermining the Correct Postage Mode 4 Running Mail NavigatingHints Select ModeFollow the other procedures listed here as needed Applying Postage and Running MailDM500 and DM550 Digital Mailing System Operating Guide Chart A - Printing on Mail 1 Determining the Correct Postage ModeFeeding Mail or Printing Tape? 4 Running MailChart B - Postage Tape Mode Chart C - Mail Modes with NO PostageMode 1 Determining the Correct PostageAbout Running Mail 2 Preparing Your Mail4 Running Mail DM500 and DM550 Digital Mailing System Operating Guide About Printing Postage TapesAbout Running Mail 3 Selecting the Postage Mode and Running the Mail While your mailing system processes the mail, the screen4 Running Mail Select ModeMode Selection Key in PostageDM500 and DM550 Digital Mailing System Operating Guide 2. Select Key In PostageBefore using differential weighing Differential WeighingTo use differential weighing 4. Select Differential WeighingManual Weight Entry 2. Select Manual Weight EntryAttached Scale DM500 and DM550 Digital Mailing System Operating GuideAttached Scale - AutoTape Print Permit3. Select Attached Scale - AutoTape 4 Running MailSeal Only To select a Print PermitDM500 and DM550 Digital Mailing System Operating Guide Mode Selection4 Selecting or Deselecting an Account Select an AccountDeselect an Account 4 Running Mail5 Selecting a Class, Carrier, or Special Service DM500 and DM550 Digital Mailing System Operating GuideSelecting ZIP Codes and Zones Select a Country 4 Running Mail6 Selecting the Meter Stamp Options Meter Stamp OptionsMeter Stamp Options DateAdvertisement URGENT4 Running Mail Meter Stamp OptionsInscription DM500 and DM550 Digital Mailing System Operating GuideMeter Stamp Options 2. Select Meter Stamp OptionsPrint Position Multiple Tapes4 Running Mail Meter Stamp Options7 Using Electronic Confirmation Services Postage Calculation for Confirmation ServicesDiscounts for Confirmation Services OverviewAdding Services or Making Changes Tracking Information on the InternetAfter 24 hours you can track your mail on the internet using your 4 Running MailUsing Confirmation Services Before Printing Postage DM500 and DM550 Digital Mailing System Operating GuideAdding Confirmation Services After Printing Postage 4 Running MailEditing, Deleting or Sending Confirmation Services Records DM500 and DM550 Digital Mailing System Operating GuideTo add more postage 8 Adding Postage or Changing the Date4 Running Mail DM500 and DM550 Digital Mailing System Operating Guide To change the dateJULY 03,2002 9 Clearing the Batch Count 4 Running Mail5 Mailing System Setup Navigating Hints 5 Mailing System SetupSelect Option Overview of Mailing System Setup DM500 and DM550Digital Mailing System Operating Guide1 Setting the Display Language 2 Adjusting Display Contrast and Volume Control3. Select Change Language 5 Mailing System SetupCurrent Time Date will Advance After Daylight Saving 3 Setting the Date and Time of DayDM500 and DM550Digital Mailing System Operating Guide 4 Setting Up a Supervisor Password To create a supervisor passwordTo password protect an operation 5 Mailing System Setupb. Change Lock Code 5 Setting Up a Lock CodeDM500 and DM550Digital Mailing System Operating Guide 6 Setting Up the Scale and Selecting Rates Scale/Rates SetupScale/Rates 5 Mailing System SetupDiff Weigh Trip Weight AutoScaleClass if New Piece 2. Select Class if new PieceDestination if New Piece Destination if New ClassZIP/Zone Prompt 2. Select Dest. if new PieceBMC Intra ZIP Add ZIPs to ZoneDiscount Code 2. Select BMC Intra ZIP7 Setting Up Postage By Phone Meter Payment System Phone/Network Set UpConfirm Svc Barcode Prompt 5 Mailing System SetupPhone/Network Set Up PBP Account #Dialing Prefix PB Phone #Secondary PB # My Phone #Dialing Type 2. Select Secondary PB #. This number is supplied by your PitneyModem Type Modem StringPhone/Network Set Up Phone/Network Set Up5 Mailing System Setup Network SettingsPhone/Network Set Up 8 Configuring High/Low Funds Warnings 9 Configuring Low Ink WarningSetting the Low Funds Warning Value Setting the High Value Warning for Key In Postage10 Configuring System Timeouts TimeoutsTimeouts 2. Select Basic Settings and then Timeouts 3. Select Display SleepPreset Timer TimeoutSelect Basic Settings and then Timeouts Select Normal Preset TimerTimer Select Basic Settings and then TimeoutsSelect Transaction Timer Waiting for11 Defining Presets How to Define Normal Preset Values2. Press the Custom Presets key 5. Press the screen key for Store Current Setting to PresetDefining Presets How to Define Custom Preset ValuesHow to Store Advance Date in a Custom Preset 4. Select Store Current Setting to PresetPresets DefiningExample DM500 and DM550Digital Mailing System Operating GuideHow to Edit Custom Preset Values How to View, Rename, or Delete Presets4. Press the screen key for Store Current Setting to Preset 1. Press the Custom Presets key12 Taking the Meter Out of Service 13 Adding an Optional Printer 2. Select Take Meter Out of Service3. Select Transfer Funds from Meter DM500 and DM550Digital Mailing System Operating Guide14 Configuring the Optional Barcode Scanner 5 Mailing System SetupSetting the Default Scan Type DM500 and DM550Digital Mailing System Operating GuideAdding Barcode Prefixes 5 Mailing System SetupCombining Barcodes DM500 and DM550Digital Mailing System Operating GuideSetting Auto-Enter 5 Mailing System Setup6 Adding Postage Managing Your Postage Funds6 Adding Postage Postage By PhoneYour Postage Meter USPS Rekey Requirements If you need assistance with Postage By Phone SystemManaging Your Postage Funds DM500 and DM550 Digital Mailing System Operating Guide1 Connecting Your Postage Meter to an Analog Phone Line Connecting Your Postage Meter - Local Analog Phone LineWhich connector do I use? 6 Adding PostageConnecting Your Mailing System - Remote Analog Phone Line Connecting Your Postage Meter to an Analog Phone LineDM500 and DM550 Digital Mailing System Operating Guide 2 Checking Available Funds in Your Postage Meter Connecting Your Postage Meter to an Analog Phone Line6 Adding Postage 3 Checking Your Postage By Phone Meter Payment System Account Balance DM500 and DM550 Digital Mailing System Operating Guide4 Adding Postage 2. Select Quick Refill, or Other Refill AmountPress Tape to Print Tape Press Start to Print an Envelope Don’t Print Receipt7 Standard Accounting Setup Set Up Accounts 7 Accounting SetupSelect Account Overview of Accounting DM500 and DM550 Digital Mailing System Operating GuideBefore Using the Setup Procedures Using the Account Setup Procedures7 Accounting Setup Viewing Accounts orSubaccounts Creating2 Creating Accounts andAccounting Messages 7 Accounting Setup3. Select Edit Account 3 Editing AccountsDM500 and DM550 Digital Mailing System Operating Guide 4 Setting an Account Period 5 Turning Standard Accounting On or Off3. Select Accounting Period MM DD YYYY6 Deleting Accounts and Subaccounts 7 Turning Account Password Protection On or OffDM500 and DM550 Digital Mailing System Operating Guide 8 Resetting Clearing all Accounts 9 Turning Reset Individual Accounts On or Off7 Accounting Setup 10 Transferring FundsSoftware, Industrial Design and Prototypes Software11 Setting the Station ID 7 Accounting Setup12 Selecting an Accounting Type DM500 and DM550 Digital Mailing System Operating GuideYour Accounting System Features 7 Accounting SetupSubsubaccount - User Friendly Testing Account Structure and HierarchyEXAMPLE Account - Engineering Subsubaccount - Graphics and Layout7 Accounting Setup Hierarchal Reporting StructureEngineering 8 Reports USPS Confirmation Services ReportMulti-Account Summary Permit Mail ReportHow To View a Report How to Print a Report8 Reports IntroductionReports Single Account ReportScreen Display Printed ReportMulti-Account Summary Screen DisplayPrinted Report Internal printer versionExternal Printer Version DM500 and DM550 Digital Mailing System Operating GuideMulti-Account Summary Screen DisplayLast 5 Refills Report 8 ReportsScreen Display Printed ReportConfirmation Services Report System Printer Printed Report System PrinterPrinted Report Attached Printer DM500 and DM550 Digital Mailing System Operating GuidePermit Mail Report Account List ReportExternal Printer Required 8 ReportsFunds Report DM500 and DM550 Digital Mailing System Operating GuideScreen Display Printed ReportSystem Setup Report 8 ReportsError Report Error ReportDM500 and DM550 Digital Mailing System Operating Guide Screen DisplayJob Report 8 ReportsScreen Display Printed ReportInstalled/Pending Rates Data Capture ReportLast Rates Downloaded View Download LogPage 9 Maintaining and Updating Cleaning the ExteriorE-Z Seal Sealing Solution Maintenance Items to Keep On Hand9 Maintaining and Updating Cleaning the ExteriorItems to Keep On Hand DM500and DM550 Digital Mailing System Operating Guide Tape MaintenanceTape is still on roll Tape has run out Tape still on Roll9 Maintaining and Updating E-Z Seal Sealing Solution Maintenance DM500and DM550 Digital Mailing System Operating GuideCleaning or Replacing the Moistener Brush Moistener Maintenance9 Maintaining and Updating DM500and DM550 Digital Mailing System Operating Guide AssemblyMoistener Cleaning or Replacing the Wick 9 Maintaining and UpdatingClean the wick by holding it un- der running water Cleaning or Replacing the WickDM500and DM550 Digital Mailing System Operating Guide The solution level should be Cleaning or Replacing the Wick9 Maintaining and Updating DM500and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the WickHold it in this position for ap- proximately 20 seconds 9 Maintaining and Updating 17. Close the feed coverPrinter Maintenance 2. Select Maintenance 3. Select Print Test PatternPrinting a Test Pattern DM500and DM550 Digital Mailing System Operating GuideCleaning the Printer Nozzle 2. Select Maintenance9 Maintaining and Updating Printing a Test PatternReplacing the Ink Cartridge DM500and DM550 Digital Mailing System Operating Guide9 Maintaining and Updating To replace the ink cartridge1. Lift up the main cover and locate the ink cartridge lid 3. Remove the old ink cartridge by lifting it straight upReplacing the Ink Cartridge DM500and DM550 Digital Mailing System Operating Guide4. Insert the new ink cartridge with the grooved side facing you 6. Close the main coverChanging the Printhead 2. Select MaintenanceCAUTION Do NOT attempt to clean the printhead 9 Maintaining and Updatingassembly forward as shown here. This exposes the printhead cover DM500and DM550 Digital Mailing System Operating GuideChanging the Printhead 6. Push the printhead tab to the left as shown hereChanging the Printhead 9 Maintaining and Updating9. Locate the stand-off on top of the printhead shown here Printhead Changing theDM500and DM550 Digital Mailing System Operating Guide 2. Select Maintenance 3. Select Replace Wiper Blade Assembly Changing the Wiper Blade Assembly9 Maintaining and Updating Performing Updates or Adding Features Turn on New FeaturesPerform Software Updates 3. Select Updates and Add-Onsb. Feature Code c. Phone DownloadPerforming Updates or Adding Features 9 Maintaining and Updating10 Troubleshooting 10 Troubleshooting How to Troubleshoot your DM Series Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide More than one envelope10 Troubleshooting Envelope Feeding ProblemsSolution DescriptionDM500 and DM550 Digital Mailing System Operating Guide ing a Test Pattern in Chapter 9 in this10 Troubleshooting Tape jamming in theas described in Cleaning the Printer Nozzle ing the Wiper Blade Assembly sections inDM500 and DM550 Digital Mailing System Operating Guide Refer to Changing the Printhead and Chang10 Troubleshooting Problems Adding Postage to Your Postage MeterSolution Display ProblemsWeight on internal scale DM500 and DM550 Digital Mailing System Operating Guide10 Troubleshooting Weighing ProblemsSolution Description11 Supplies and Options Sealing Solution 11 Supplies and OptionsOrdering Supplies Consumables You Can OrderMoistener Kit Wiper Blade and Printhead Kits USPS Confirmation ServicesDM500 and DM550 Digital Mailing System Operating Guide Accessories You Can Order URGENTAdvertisements and Inscriptions 11 Supplies and OptionsOrdering Permits for Your Mailing System USPS SuppliesDM500 and DM550 Digital Mailing System Operating Guide Page A Glossary SV60890 Rev. GA Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide Test PatternPage Appendix B - Operator Training Checklist B Operator Training Checklist Learning About Your SystemBasic Operations DM500 and DM550 Digital Mailing System Operating GuideAdvanced Operations B Operator Training ChecklistIf You Need To Change Your System Setup DM500 and DM550 Digital Mailing System Operating GuideIf You Need To Change Your System Setup continued B Operator Training ChecklistWhat You Need to Maintain Your System DM500 and DM550 Digital Mailing System Operating GuideIf You Have Problems with Your System B Operator Training ChecklistC Specifications SpecificationsEnvelope Dimensions ContentsC Specifications SpecificationsDM500 and DM550 Digital Mailing System Operating Guide Sealing MethodC Specifications Mailing MaterialsSpecifications Envelope Dimensions MinimumMaximum DM500 and DM550 Digital Mailing System Operating GuidePage Index SV60890 Rev. GIndex DM500 and DM550 Digital Mailing System Operating Guide Index DM500 and DM550 Digital Mailing System Operating Guide Index