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DM550, DM500 manual
Models:
DM500
DM550
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Troubleshooting
Specifications
Install
Chart A - Printing on Mail
Dimension
Maintenance
Configuring High/Low Funds Warnings
Connecting the IntelliLink Control Center to a Remote Phone Line
Envelope Feeding Problems
Preset Timer
Page 194
Image 194
Page 193
Page 195
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Image 194
Page 193
Page 195
Contents
Operator Guide
Digital Mailing System
DM500TMand DM550TM
US English Version
Page
SV60890 Rev. G 2005 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
Page
Contents
DM500 and DM550 Digital Mailing System Operating Guide
Page
Our Help Desk
Pitney Bowes Contact Information List
Pitney Bowes Web Sites
Postage By Phone System
Page
1 Read This First
1 Read This First
What’s in This Guide
Web Resources Our Help Desk
DM500 and DM550 Digital Mailing System Operating Guide
Other Information Publications On the System
Scale User Guide
1 Read This First
What You Need to Know
USPS Requirements
Safety Requirements
DM500 and DM550 Digital Mailing System Operating Guide
continued
Safety Requirements
1 Read This First
DM500 and DM550 Digital Mailing System Operating Guide
Safety
Requirements
NO NO NO YES
Important Information About Powering Your
DM Series Digital Mailing System Off
1 Read This First
Parts of the Mailing System
2 Meet the DM500 and DM550 Digital Mailing System
Features and Benefits
Mailing System Exterior
Introducing the Mailing System
Features and Benefits
2 Meet the DM500 and DM550 Digital Mailing System
Energy Star Rating Postage Meter
Ability to Communicate with other Applications
Easy-To-Use IntelliLink Control Center Variety of Communications
Options
DM500 and DM550 Digital Mailing System Operating Guide
Advertisements and Inscriptions Optional Permits
Accounting and Reports
Standard Accounting and Reporting
Budget Manager
DM500 and DM550 Digital Mailing System Operating Guide
Parts of the Mailing System
Mailing System Exterior
Right Side View of the DM500 and DM550 System
Exterior
Mailing System The DM500 and DM550 System
2 Meet the DM500 and DM550 Digital Mailing System
Mailing System Exterior
Connectors on the Back of the Mailing System Base
DM500 and DM550 Digital Mailing System Operating Guide
Mailing System Exterior
Connectors on the Back of the IntelliLink Control Center
2 Meet the DM500 and DM550 Digital Mailing System
Connecting the IntelliLink Control Center to a Remote Phone Line
DM500 and DM550 Digital Mailing System Operating Guide
The Mailing System Interior
2 Meet the DM500 and DM550 Digital Mailing System
Ink Cartridge - This contains the ink used to create the meter stamp
DM500 and DM550 Digital Mailing System Operating Guide
The Mailing System Interior
Printhead - This produces the meter stamp
The IntelliLink Control Center
2 Meet the DM500 and DM550 Digital Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
The IntelliLink
Control Center
First Class Presorted
The Main Screen
2 Meet the DM500 and DM550 Digital Mailing System
Mail In A Minute
3 Mail In A Minute
Contents
Preparing Your Mail
Preparing Your Mail
3 Mail in a Minute
Mail In A Minute
DM500 and DM550 Digital Mailing System Operating Guide
Running the Mail
2. Select Key In Postage
Printing Postage Tapes
3 Mail in a Minute
Determining the Correct Postage Mode
4 Running Mail
Navigating Hints
Hints
4 Running Mail
Navigating
Select Mode
DM500 and DM550 Digital Mailing System Operating Guide
Applying Postage and Running Mail
Follow the other procedures listed here as needed
Feeding Mail or Printing Tape?
Chart A - Printing on Mail
1 Determining the Correct Postage Mode
4 Running Mail
Mode
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
1 Determining the Correct Postage
4 Running Mail
2 Preparing Your Mail
About Running Mail
About Running Mail
About Printing Postage Tapes
DM500 and DM550 Digital Mailing System Operating Guide
4 Running Mail
3 Selecting the Postage Mode and Running the Mail
While your mailing system processes the mail, the screen
Select Mode
DM500 and DM550 Digital Mailing System Operating Guide
Mode Selection
Key in Postage
2. Select Key In Postage
To use differential weighing
Before using differential weighing
Differential Weighing
4. Select Differential Weighing
Attached Scale
Manual Weight Entry
2. Select Manual Weight Entry
DM500 and DM550 Digital Mailing System Operating Guide
3. Select Attached Scale - AutoTape
Attached Scale - AutoTape
Print Permit
4 Running Mail
DM500 and DM550 Digital Mailing System Operating Guide
Seal Only
To select a Print Permit
Mode Selection
Deselect an Account
4 Selecting or Deselecting an Account
Select an Account
4 Running Mail
5 Selecting a Class, Carrier, or Special Service
DM500 and DM550 Digital Mailing System Operating Guide
Selecting ZIP Codes and Zones Select a Country
4 Running Mail
Meter Stamp Options
6 Selecting the Meter Stamp Options
Meter Stamp Options
Date
4 Running Mail
Advertisement
URGENT
Meter Stamp Options
Meter Stamp Options
Inscription
DM500 and DM550 Digital Mailing System Operating Guide
2. Select Meter Stamp Options
4 Running Mail
Print Position
Multiple Tapes
Meter Stamp Options
Discounts for Confirmation Services
7 Using Electronic Confirmation Services
Postage Calculation for Confirmation Services
Overview
After 24 hours you can track your mail on the internet using your
Adding Services or Making Changes
Tracking Information on the Internet
4 Running Mail
Using Confirmation Services Before Printing Postage
DM500 and DM550 Digital Mailing System Operating Guide
Adding Confirmation Services After Printing Postage
4 Running Mail
Editing, Deleting or Sending Confirmation Services Records
DM500 and DM550 Digital Mailing System Operating Guide
4 Running Mail
8 Adding Postage or Changing the Date
To add more postage
JULY 03,2002
To change the date
DM500 and DM550 Digital Mailing System Operating Guide
9 Clearing the Batch Count
4 Running Mail
5 Mailing System Setup
Select Option
5 Mailing System Setup
Navigating Hints
Overview of Mailing System Setup
DM500 and DM550Digital Mailing System Operating Guide
3. Select Change Language
1 Setting the Display Language
2 Adjusting Display Contrast and Volume Control
5 Mailing System Setup
DM500 and DM550Digital Mailing System Operating Guide
3 Setting the Date and Time of Day
Current Time Date will Advance After Daylight Saving
To password protect an operation
4 Setting Up a Supervisor Password
To create a supervisor password
5 Mailing System Setup
DM500 and DM550Digital Mailing System Operating Guide
5 Setting Up a Lock Code
b. Change Lock Code
Scale/Rates
6 Setting Up the Scale and Selecting Rates
Scale/Rates Setup
5 Mailing System Setup
Class if New Piece
Diff Weigh Trip Weight
AutoScale
2. Select Class if new Piece
ZIP/Zone Prompt
Destination if New Piece
Destination if New Class
2. Select Dest. if new Piece
Discount Code
BMC Intra ZIP
Add ZIPs to Zone
2. Select BMC Intra ZIP
Confirm Svc Barcode Prompt
7 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up
5 Mailing System Setup
Dialing Prefix
Phone/Network Set Up
PBP Account #
PB Phone #
Dialing Type
Secondary PB #
My Phone #
2. Select Secondary PB #. This number is supplied by your Pitney
Phone/Network Set Up
Modem Type
Modem String
Phone/Network Set Up
Phone/Network Set Up
Network Settings
5 Mailing System Setup
Setting the Low Funds Warning Value
8 Configuring High/Low Funds Warnings
9 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
Timeouts
10 Configuring System Timeouts
Timeouts
2. Select Basic Settings and then Timeouts 3. Select Display Sleep
Select Basic Settings and then Timeouts
Preset Timer
Timeout
Select Normal Preset Timer
Select Transaction Timer
Timer
Select Basic Settings and then Timeouts
Waiting for
2. Press the Custom Presets key
11 Defining Presets
How to Define Normal Preset Values
5. Press the screen key for Store Current Setting to Preset
How to Store Advance Date in a Custom Preset
Defining Presets
How to Define Custom Preset Values
4. Select Store Current Setting to Preset
Example
Presets
Defining
DM500 and DM550Digital Mailing System Operating Guide
4. Press the screen key for Store Current Setting to Preset
How to Edit Custom Preset Values
How to View, Rename, or Delete Presets
1. Press the Custom Presets key
3. Select Transfer Funds from Meter
12 Taking the Meter Out of Service 13 Adding an Optional Printer
2. Select Take Meter Out of Service
DM500 and DM550Digital Mailing System Operating Guide
14 Configuring the Optional Barcode Scanner
5 Mailing System Setup
Setting the Default Scan Type
DM500 and DM550Digital Mailing System Operating Guide
Adding Barcode Prefixes
5 Mailing System Setup
Combining Barcodes
DM500 and DM550Digital Mailing System Operating Guide
Setting Auto-Enter
5 Mailing System Setup
6 Adding Postage
Managing Your Postage Funds
Your Postage Meter USPS Rekey Requirements
6 Adding Postage
Postage By Phone
If you need assistance with Postage By Phone System
Managing Your Postage Funds
DM500 and DM550 Digital Mailing System Operating Guide
Which connector do I use?
1 Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Postage Meter - Local Analog Phone Line
6 Adding Postage
DM500 and DM550 Digital Mailing System Operating Guide
Connecting Your Postage Meter to an Analog Phone Line
Connecting Your Mailing System - Remote Analog Phone Line
6 Adding Postage
Connecting Your Postage Meter to an Analog Phone Line
2 Checking Available Funds in Your Postage Meter
3 Checking Your Postage By Phone Meter Payment System Account Balance
DM500 and DM550 Digital Mailing System Operating Guide
Press Tape to Print Tape
4 Adding Postage
2. Select Quick Refill, or Other Refill Amount
Press Start to Print an Envelope Don’t Print Receipt
7 Standard Accounting Setup
Select Account
7 Accounting Setup
Set Up Accounts
Overview of Accounting
DM500 and DM550 Digital Mailing System Operating Guide
7 Accounting Setup
Using the Account Setup Procedures
Before Using the Setup Procedures
Subaccounts
Viewing
Accounts or
Creating
Accounting Messages
2 Creating
Accounts and
7 Accounting Setup
DM500 and DM550 Digital Mailing System Operating Guide
3 Editing Accounts
3. Select Edit Account
3. Select Accounting Period
4 Setting an Account Period
5 Turning Standard Accounting On or Off
MM DD YYYY
DM500 and DM550 Digital Mailing System Operating Guide
7 Turning Account Password Protection On or Off
6 Deleting Accounts and Subaccounts
7 Accounting Setup
9 Turning Reset Individual Accounts On or Off
8 Resetting Clearing all Accounts
Software, Industrial Design and Prototypes
10 Transferring
Funds
Software
11 Setting the Station ID
7 Accounting Setup
12 Selecting an Accounting Type
DM500 and DM550 Digital Mailing System Operating Guide
Your Accounting System Features
7 Accounting Setup
EXAMPLE Account - Engineering
Subsubaccount - User Friendly Testing
Account Structure and Hierarchy
Subsubaccount - Graphics and Layout
Engineering
Hierarchal Reporting Structure
7 Accounting Setup
Multi-Account Summary
8 Reports
USPS Confirmation Services Report
Permit Mail Report
8 Reports
How To View a Report
How to Print a Report
Introduction
Screen Display
Reports
Single Account Report
Printed Report
Printed Report
Multi-Account Summary
Screen Display
Internal printer version
Multi-Account Summary
External Printer Version
DM500 and DM550 Digital Mailing System Operating Guide
Screen Display
Screen Display
Last 5 Refills Report
8 Reports
Printed Report
Printed Report Attached Printer
Confirmation Services Report System Printer
Printed Report System Printer
DM500 and DM550 Digital Mailing System Operating Guide
External Printer Required
Permit Mail Report
Account List Report
8 Reports
Screen Display
Funds Report
DM500 and DM550 Digital Mailing System Operating Guide
Printed Report
System Setup Report
8 Reports
DM500 and DM550 Digital Mailing System Operating Guide
Error Report
Error Report
Screen Display
Screen Display
Job Report
8 Reports
Printed Report
Last Rates Downloaded
Installed/Pending Rates
Data Capture Report
View Download Log
Page
E-Z Seal Sealing Solution Maintenance
9 Maintaining and Updating
Cleaning the Exterior
Items to Keep On Hand
Items to Keep On Hand
Cleaning the Exterior
9 Maintaining and Updating
Tape is still on roll
Tape Maintenance
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
Tape still on Roll
Tape has run out
E-Z Seal Sealing Solution Maintenance
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
Moistener Maintenance
Cleaning or Replacing the Moistener Brush
Moistener
Assembly
DM500and DM550 Digital Mailing System Operating Guide
Cleaning or Replacing the Wick
9 Maintaining and Updating
DM500and DM550 Digital Mailing System Operating Guide
Cleaning or Replacing the Wick
Clean the wick by holding it un- der running water
9 Maintaining and Updating
Cleaning or Replacing the Wick
The solution level should be
Hold it in this position for ap- proximately 20 seconds
Cleaning or Replacing the Wick
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
17. Close the feed cover
Printing a Test Pattern
Printer Maintenance
2. Select Maintenance 3. Select Print Test Pattern
DM500and DM550 Digital Mailing System Operating Guide
9 Maintaining and Updating
Cleaning the Printer Nozzle
2. Select Maintenance
Printing a Test Pattern
Replacing the Ink Cartridge
DM500and DM550 Digital Mailing System Operating Guide
1. Lift up the main cover and locate the ink cartridge lid
9 Maintaining and Updating
To replace the ink cartridge
3. Remove the old ink cartridge by lifting it straight up
4. Insert the new ink cartridge with the grooved side facing you
Replacing the Ink Cartridge
DM500and DM550 Digital Mailing System Operating Guide
6. Close the main cover
CAUTION Do NOT attempt to clean the printhead
Changing the Printhead
2. Select Maintenance
9 Maintaining and Updating
Changing the Printhead
assembly forward as shown here. This exposes the printhead cover
DM500and DM550 Digital Mailing System Operating Guide
6. Push the printhead tab to the left as shown here
9. Locate the stand-off on top of the printhead shown here
9 Maintaining and Updating
Changing the Printhead
DM500and DM550 Digital Mailing System Operating Guide
Changing the
Printhead
9 Maintaining and Updating
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Perform Software Updates
Performing Updates or Adding Features
Turn on New Features
3. Select Updates and Add-Ons
Performing Updates or Adding Features
b. Feature Code
c. Phone Download
9 Maintaining and Updating
10 Troubleshooting
10 Troubleshooting
How to Troubleshoot your DM Series Digital Mailing System
DM500 and DM550 Digital Mailing System Operating Guide
More than one envelope
Solution
10 Troubleshooting
Envelope Feeding Problems
Description
DM500 and DM550 Digital Mailing System Operating Guide
ing a Test Pattern in Chapter 9 in this
10 Troubleshooting
Tape jamming in the
DM500 and DM550 Digital Mailing System Operating Guide
as described in Cleaning the Printer Nozzle
ing the Wiper Blade Assembly sections in
Refer to Changing the Printhead and Chang
Solution
10 Troubleshooting
Problems Adding Postage to Your Postage Meter
Display Problems
Weight on internal scale
DM500 and DM550 Digital Mailing System Operating Guide
Solution
10 Troubleshooting
Weighing Problems
Description
11 Supplies and Options
Ordering Supplies
Sealing Solution
11 Supplies and Options
Consumables You Can Order
DM500 and DM550 Digital Mailing System Operating Guide
Services
Moistener Kit Wiper Blade and Printhead Kits USPS Confirmation
Advertisements and Inscriptions
Accessories You Can Order
URGENT
11 Supplies and Options
DM500 and DM550 Digital Mailing System Operating Guide
USPS Supplies
Ordering Permits for Your Mailing System
Page
A Glossary
SV60890 Rev. G
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
A Glossary
DM500 and DM550 Digital Mailing System Operating Guide
Test Pattern
Page
Appendix B - Operator Training Checklist
B Operator Training Checklist
Learning About Your System
Basic Operations
DM500 and DM550 Digital Mailing System Operating Guide
Advanced Operations
B Operator Training Checklist
If You Need To Change Your System Setup
DM500 and DM550 Digital Mailing System Operating Guide
If You Need To Change Your System Setup continued
B Operator Training Checklist
What You Need to Maintain Your System
DM500 and DM550 Digital Mailing System Operating Guide
If You Have Problems with Your System
B Operator Training Checklist
Envelope Dimensions
C Specifications
Specifications
Contents
C Specifications
Specifications
DM500 and DM550 Digital Mailing System Operating Guide
Sealing Method
Specifications
Mailing Materials
C Specifications
Maximum
Envelope Dimensions
Minimum
DM500 and DM550 Digital Mailing System Operating Guide
Page
Index
SV60890 Rev. G
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index
DM500 and DM550 Digital Mailing System Operating Guide
Index