DM500™ and DM550™ Digital Mailing System Operating Guide
Printing Problems
Description | Possible Causes | Solution |
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Meter imprint is out of | Envelope is skewing on the feed | Adjust the thickness adjustment knob to |
alignment | deck. | correspond to the envelope thickness. For |
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| thicker pieces of mail (3/8" to 5/8"), or mail |
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| containing several inserts, use the thick |
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| mail setting. For mail containing only single |
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| inserts, or for postcards, use the normal mail |
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| setting. |
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| Thick Mail |
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| Setting |
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| Normal Mail |
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| Setting |
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| Position the side guide close to, but not |
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| touching the envelope. |
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Meter imprint is | The printer nozzle requires main- | Clean the printer nozzle and run a test print |
streaked or incomplete; | tenance. | as described in Cleaning the Printer Nozzle |
poor print quality: |
| section in Chapter 9 in this guide. |
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| You need to change the printhead | If you have already cleaned the printer |
| and wiper blade assembly. | nozzle and this fails to correct the problem, |
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| you need to change the printhead and wiper |
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| blade assembly. |
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| Refer to Changing the Printhead and Chang- |
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| ing the Wiper Blade Assembly sections in |
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| Chapter 9 in this guide. |
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| If this fails to correct the problem, call the |
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| Help Desk. Refer to the Pitney Bowes Con- |
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| tact Information List in this guide. |
SV60890 Rev. G |
