Manuals / Pitney Bowes / Computer Equipment / Postal Equipment

Pitney Bowes DM550 Troubleshooting, Weighing Problems, Description, Possible Causes, Solution

Models: DM500 DM550

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10 • Troubleshooting

Weighing Problems

Description	Possible Causes	Solution

Weights on external	For MP Series External Weighing
scale are erratic or the	Platform scales:
scale does not return to	The scale top cover my not be
zero.	seated properly on the scale
continued

Center the bubble

4. If you do not have a flathead screw driver, lift the corner and adjust the leg(s) until the bubble is centered in the circle.

5. Replace the top cover and test the scale.

To test the scale:

1. Place a piece of mail of known weight

and correct postage on the scale.

2. Press the Mode key.

3. Select Attached Scale. "Attached Scale Mode" appears in the display

4. Press the Class key and enter a class.

5. Press the Enter key.

6. Check to see that the correct postage amount appears on the screen.

10-10

SV60890 Rev. G

Page 166

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Pitney Bowes DM550, DM500 Troubleshooting, Weighing Problems, Description, Possible Causes, Solution, To test the scale

Contents

Operator Guide Digital Mailing SystemDM500TMand DM550TM US English VersionPage SV60890 Rev. G 2005 Pitney Bowes Inc Alerting Messages FCC ComplianceFCC Compliance of Modem Page Contents DM500 and DM550 Digital Mailing System Operating GuidePage Our Help Desk Pitney Bowes Contact Information ListPitney Bowes Web Sites Postage By Phone SystemPage 1 Read This First 1 Read This First What’s in This GuideWeb Resources Our Help Desk DM500 and DM550 Digital Mailing System Operating GuideOther Information Publications On the System Scale User GuideUSPS Requirements What You Need to Know1 Read This First Safety Requirements DM500 and DM550 Digital Mailing System Operating Guide1 Read This First Safety Requirementscontinued Requirements SafetyDM500 and DM550 Digital Mailing System Operating Guide NO NO NO YES Important Information About Powering YourDM Series Digital Mailing System Off 1 Read This FirstParts of the Mailing System 2 Meet the DM500 and DM550 Digital Mailing SystemFeatures and Benefits Mailing System ExteriorIntroducing the Mailing System Features and Benefits2 Meet the DM500 and DM550 Digital Mailing System Energy Star Rating Postage MeterAbility to Communicate with other Applications Easy-To-Use IntelliLink Control Center Variety of CommunicationsOptions DM500 and DM550 Digital Mailing System Operating GuideAdvertisements and Inscriptions Optional Permits Accounting and ReportsStandard Accounting and Reporting Budget ManagerMailing System Exterior Parts of the Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide Right Side View of the DM500 and DM550 System ExteriorMailing System The DM500 and DM550 System 2 Meet the DM500 and DM550 Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide Connectors on the Back of the Mailing System BaseMailing System Exterior 2 Meet the DM500 and DM550 Digital Mailing System Connectors on the Back of the IntelliLink Control CenterMailing System Exterior Connecting the IntelliLink Control Center to a Remote Phone Line DM500 and DM550 Digital Mailing System Operating GuideThe Mailing System Interior 2 Meet the DM500 and DM550 Digital Mailing SystemInk Cartridge - This contains the ink used to create the meter stamp DM500 and DM550 Digital Mailing System Operating GuideThe Mailing System Interior Printhead - This produces the meter stampThe IntelliLink Control Center 2 Meet the DM500 and DM550 Digital Mailing SystemControl Center The IntelliLinkDM500 and DM550 Digital Mailing System Operating Guide 2 Meet the DM500 and DM550 Digital Mailing System The Main ScreenFirst Class Presorted Mail In A Minute 3 Mail In A MinuteContents Preparing Your MailMail In A Minute 3 Mail in a MinutePreparing Your Mail 2. Select Key In Postage Running the MailDM500 and DM550 Digital Mailing System Operating Guide Printing Postage Tapes 3 Mail in a MinuteNavigating Hints 4 Running MailDetermining the Correct Postage Mode Hints 4 Running MailNavigating Select ModeFollow the other procedures listed here as needed Applying Postage and Running MailDM500 and DM550 Digital Mailing System Operating Guide Feeding Mail or Printing Tape? Chart A - Printing on Mail1 Determining the Correct Postage Mode 4 Running MailMode Chart B - Postage Tape ModeChart C - Mail Modes with NO Postage 1 Determining the Correct PostageAbout Running Mail 2 Preparing Your Mail4 Running Mail DM500 and DM550 Digital Mailing System Operating Guide About Printing Postage TapesAbout Running Mail 4 Running Mail 3 Selecting the Postage Mode and Running the MailWhile your mailing system processes the mail, the screen Select ModeDM500 and DM550 Digital Mailing System Operating Guide Mode SelectionKey in Postage 2. Select Key In PostageTo use differential weighing Before using differential weighingDifferential Weighing 4. Select Differential WeighingAttached Scale Manual Weight Entry2. Select Manual Weight Entry DM500 and DM550 Digital Mailing System Operating Guide3. Select Attached Scale - AutoTape Attached Scale - AutoTapePrint Permit 4 Running MailDM500 and DM550 Digital Mailing System Operating Guide Seal OnlyTo select a Print Permit Mode SelectionDeselect an Account 4 Selecting or Deselecting an AccountSelect an Account 4 Running Mail5 Selecting a Class, Carrier, or Special Service DM500 and DM550 Digital Mailing System Operating GuideSelecting ZIP Codes and Zones Select a Country 4 Running MailMeter Stamp Options 6 Selecting the Meter Stamp OptionsMeter Stamp Options Date4 Running Mail AdvertisementURGENT Meter Stamp OptionsMeter Stamp Options InscriptionDM500 and DM550 Digital Mailing System Operating Guide 2. Select Meter Stamp Options4 Running Mail Print PositionMultiple Tapes Meter Stamp OptionsDiscounts for Confirmation Services 7 Using Electronic Confirmation ServicesPostage Calculation for Confirmation Services OverviewAfter 24 hours you can track your mail on the internet using your Adding Services or Making ChangesTracking Information on the Internet 4 Running MailUsing Confirmation Services Before Printing Postage DM500 and DM550 Digital Mailing System Operating GuideAdding Confirmation Services After Printing Postage 4 Running MailEditing, Deleting or Sending Confirmation Services Records DM500 and DM550 Digital Mailing System Operating GuideTo add more postage 8 Adding Postage or Changing the Date4 Running Mail DM500 and DM550 Digital Mailing System Operating Guide To change the dateJULY 03,2002 9 Clearing the Batch Count 4 Running Mail5 Mailing System Setup Navigating Hints 5 Mailing System SetupSelect Option Overview of Mailing System Setup DM500 and DM550Digital Mailing System Operating Guide3. Select Change Language 1 Setting the Display Language2 Adjusting Display Contrast and Volume Control 5 Mailing System SetupCurrent Time Date will Advance After Daylight Saving 3 Setting the Date and Time of DayDM500 and DM550Digital Mailing System Operating Guide To password protect an operation 4 Setting Up a Supervisor PasswordTo create a supervisor password 5 Mailing System Setupb. Change Lock Code 5 Setting Up a Lock CodeDM500 and DM550Digital Mailing System Operating Guide Scale/Rates 6 Setting Up the Scale and Selecting RatesScale/Rates Setup 5 Mailing System SetupClass if New Piece Diff Weigh Trip WeightAutoScale 2. Select Class if new PieceZIP/Zone Prompt Destination if New PieceDestination if New Class 2. Select Dest. if new PieceDiscount Code BMC Intra ZIPAdd ZIPs to Zone 2. Select BMC Intra ZIPConfirm Svc Barcode Prompt 7 Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up 5 Mailing System SetupDialing Prefix Phone/Network Set UpPBP Account # PB Phone #Dialing Type Secondary PB #My Phone # 2. Select Secondary PB #. This number is supplied by your PitneyPhone/Network Set Up Modem TypeModem String Phone/Network Set Up5 Mailing System Setup Network SettingsPhone/Network Set Up Setting the Low Funds Warning Value 8 Configuring High/Low Funds Warnings9 Configuring Low Ink Warning Setting the High Value Warning for Key In PostageTimeouts 10 Configuring System TimeoutsTimeouts 2. Select Basic Settings and then Timeouts 3. Select Display SleepSelect Basic Settings and then Timeouts Preset TimerTimeout Select Normal Preset TimerSelect Transaction Timer TimerSelect Basic Settings and then Timeouts Waiting for2. Press the Custom Presets key 11 Defining PresetsHow to Define Normal Preset Values 5. Press the screen key for Store Current Setting to PresetHow to Store Advance Date in a Custom Preset Defining PresetsHow to Define Custom Preset Values 4. Select Store Current Setting to PresetExample PresetsDefining DM500 and DM550Digital Mailing System Operating Guide4. Press the screen key for Store Current Setting to Preset How to Edit Custom Preset ValuesHow to View, Rename, or Delete Presets 1. Press the Custom Presets key3. Select Transfer Funds from Meter 12 Taking the Meter Out of Service 13 Adding an Optional Printer2. Select Take Meter Out of Service DM500 and DM550Digital Mailing System Operating Guide14 Configuring the Optional Barcode Scanner 5 Mailing System SetupSetting the Default Scan Type DM500 and DM550Digital Mailing System Operating GuideAdding Barcode Prefixes 5 Mailing System SetupCombining Barcodes DM500 and DM550Digital Mailing System Operating GuideSetting Auto-Enter 5 Mailing System Setup6 Adding Postage Managing Your Postage FundsYour Postage Meter USPS Rekey Requirements 6 Adding PostagePostage By Phone If you need assistance with Postage By Phone SystemManaging Your Postage Funds DM500 and DM550 Digital Mailing System Operating GuideWhich connector do I use? 1 Connecting Your Postage Meter to an Analog Phone LineConnecting Your Postage Meter - Local Analog Phone Line 6 Adding PostageConnecting Your Mailing System - Remote Analog Phone Line Connecting Your Postage Meter to an Analog Phone LineDM500 and DM550 Digital Mailing System Operating Guide 2 Checking Available Funds in Your Postage Meter Connecting Your Postage Meter to an Analog Phone Line6 Adding Postage 3 Checking Your Postage By Phone Meter Payment System Account Balance DM500 and DM550 Digital Mailing System Operating GuidePress Tape to Print Tape 4 Adding Postage2. Select Quick Refill, or Other Refill Amount Press Start to Print an Envelope Don’t Print Receipt7 Standard Accounting Setup Set Up Accounts 7 Accounting SetupSelect Account Overview of Accounting DM500 and DM550 Digital Mailing System Operating GuideBefore Using the Setup Procedures Using the Account Setup Procedures7 Accounting Setup Subaccounts ViewingAccounts or CreatingAccounting Messages 2 CreatingAccounts and 7 Accounting Setup3. Select Edit Account 3 Editing AccountsDM500 and DM550 Digital Mailing System Operating Guide 3. Select Accounting Period 4 Setting an Account Period5 Turning Standard Accounting On or Off MM DD YYYY6 Deleting Accounts and Subaccounts 7 Turning Account Password Protection On or OffDM500 and DM550 Digital Mailing System Operating Guide 8 Resetting Clearing all Accounts 9 Turning Reset Individual Accounts On or Off7 Accounting Setup Software, Industrial Design and Prototypes 10 TransferringFunds Software11 Setting the Station ID 7 Accounting Setup12 Selecting an Accounting Type DM500 and DM550 Digital Mailing System Operating GuideYour Accounting System Features 7 Accounting SetupEXAMPLE Account - Engineering Subsubaccount - User Friendly TestingAccount Structure and Hierarchy Subsubaccount - Graphics and Layout7 Accounting Setup Hierarchal Reporting StructureEngineering Multi-Account Summary 8 ReportsUSPS Confirmation Services Report Permit Mail Report8 Reports How To View a ReportHow to Print a Report IntroductionScreen Display ReportsSingle Account Report Printed ReportPrinted Report Multi-Account SummaryScreen Display Internal printer versionMulti-Account Summary External Printer VersionDM500 and DM550 Digital Mailing System Operating Guide Screen DisplayScreen Display Last 5 Refills Report8 Reports Printed ReportPrinted Report Attached Printer Confirmation Services Report System PrinterPrinted Report System Printer DM500 and DM550 Digital Mailing System Operating GuideExternal Printer Required Permit Mail ReportAccount List Report 8 ReportsScreen Display Funds ReportDM500 and DM550 Digital Mailing System Operating Guide Printed ReportSystem Setup Report 8 ReportsDM500 and DM550 Digital Mailing System Operating Guide Error ReportError Report Screen DisplayScreen Display Job Report8 Reports Printed ReportLast Rates Downloaded Installed/Pending RatesData Capture Report View Download LogPage E-Z Seal Sealing Solution Maintenance 9 Maintaining and UpdatingCleaning the Exterior Items to Keep On Hand9 Maintaining and Updating Cleaning the ExteriorItems to Keep On Hand DM500and DM550 Digital Mailing System Operating Guide Tape MaintenanceTape is still on roll Tape has run out Tape still on Roll9 Maintaining and Updating E-Z Seal Sealing Solution Maintenance DM500and DM550 Digital Mailing System Operating GuideCleaning or Replacing the Moistener Brush Moistener Maintenance9 Maintaining and Updating DM500and DM550 Digital Mailing System Operating Guide AssemblyMoistener Cleaning or Replacing the Wick 9 Maintaining and UpdatingClean the wick by holding it un- der running water Cleaning or Replacing the WickDM500and DM550 Digital Mailing System Operating Guide The solution level should be Cleaning or Replacing the Wick9 Maintaining and Updating DM500and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the WickHold it in this position for ap- proximately 20 seconds 9 Maintaining and Updating 17. Close the feed coverPrinting a Test Pattern Printer Maintenance2. Select Maintenance 3. Select Print Test Pattern DM500and DM550 Digital Mailing System Operating Guide9 Maintaining and Updating Cleaning the Printer Nozzle2. Select Maintenance Printing a Test PatternReplacing the Ink Cartridge DM500and DM550 Digital Mailing System Operating Guide1. Lift up the main cover and locate the ink cartridge lid 9 Maintaining and UpdatingTo replace the ink cartridge 3. Remove the old ink cartridge by lifting it straight up4. Insert the new ink cartridge with the grooved side facing you Replacing the Ink CartridgeDM500and DM550 Digital Mailing System Operating Guide 6. Close the main coverCAUTION Do NOT attempt to clean the printhead Changing the Printhead2. Select Maintenance 9 Maintaining and UpdatingChanging the Printhead assembly forward as shown here. This exposes the printhead coverDM500and DM550 Digital Mailing System Operating Guide 6. Push the printhead tab to the left as shown hereChanging the Printhead 9 Maintaining and Updating9. Locate the stand-off on top of the printhead shown here Printhead Changing theDM500and DM550 Digital Mailing System Operating Guide 2. Select Maintenance 3. Select Replace Wiper Blade Assembly Changing the Wiper Blade Assembly9 Maintaining and Updating Perform Software Updates Performing Updates or Adding FeaturesTurn on New Features 3. Select Updates and Add-OnsPerforming Updates or Adding Features b. Feature Codec. Phone Download 9 Maintaining and Updating10 Troubleshooting 10 Troubleshooting How to Troubleshoot your DM Series Digital Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide More than one envelopeSolution 10 TroubleshootingEnvelope Feeding Problems DescriptionDM500 and DM550 Digital Mailing System Operating Guide ing a Test Pattern in Chapter 9 in this10 Troubleshooting Tape jamming in theDM500 and DM550 Digital Mailing System Operating Guide as described in Cleaning the Printer Nozzleing the Wiper Blade Assembly sections in Refer to Changing the Printhead and ChangSolution 10 TroubleshootingProblems Adding Postage to Your Postage Meter Display ProblemsWeight on internal scale DM500 and DM550 Digital Mailing System Operating GuideSolution 10 TroubleshootingWeighing Problems Description11 Supplies and Options Ordering Supplies Sealing Solution11 Supplies and Options Consumables You Can OrderMoistener Kit Wiper Blade and Printhead Kits USPS Confirmation ServicesDM500 and DM550 Digital Mailing System Operating Guide Advertisements and Inscriptions Accessories You Can OrderURGENT 11 Supplies and OptionsOrdering Permits for Your Mailing System USPS SuppliesDM500 and DM550 Digital Mailing System Operating Guide Page A Glossary SV60890 Rev. GA Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide Test PatternPage Appendix B - Operator Training Checklist B Operator Training Checklist Learning About Your SystemBasic Operations DM500 and DM550 Digital Mailing System Operating GuideAdvanced Operations B Operator Training ChecklistIf You Need To Change Your System Setup DM500 and DM550 Digital Mailing System Operating GuideIf You Need To Change Your System Setup continued B Operator Training ChecklistWhat You Need to Maintain Your System DM500 and DM550 Digital Mailing System Operating GuideIf You Have Problems with Your System B Operator Training ChecklistEnvelope Dimensions C SpecificationsSpecifications ContentsC Specifications SpecificationsDM500 and DM550 Digital Mailing System Operating Guide Sealing MethodC Specifications Mailing MaterialsSpecifications Maximum Envelope DimensionsMinimum DM500 and DM550 Digital Mailing System Operating GuidePage Index SV60890 Rev. GIndex DM500 and DM550 Digital Mailing System Operating Guide Index DM500 and DM550 Digital Mailing System Operating Guide Index