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Pitney Bowes DM500 and DM550 Digital Mailing System Operating Guide, More than one envelope

Models: DM500 DM550

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DM500™ and DM550™ Digital Mailing System Operating Guide

Envelope Feeding Problems

Description	Possible Causes	Solution

More than one envelope	Too many envelopes are on the	Remove some of the envelope and test with
is feeding	feed deck; envelopes are not	a smaller stack.
	stacked properly on the feed deck.	Slant the envelopes slightly to the left
		(shingled).

	Shingled

Feeder adjustment setting is	Adjust the thickness adjustment knob to
incorrect.	correspond to the envelope thickness. For
	thicker pieces of mail (3/8" to 5/8"), or mail
	containing several inserts, use the thick
	mail setting. For mail containing only single
	inserts, or for postcards, use the normal mail
	setting.
	Thick Mail
	Setting

Normal Mail

Setting

SV60890 Rev. G

10-3

Page 159

Image 159

Pitney Bowes manual DM500 and DM550 Digital Mailing System Operating Guide, More than one envelope

Contents

US English Version Digital Mailing SystemDM500TMand DM550TM Operator GuidePage SV60890 Rev. G 2005 Pitney Bowes Inc FCC Compliance Alerting MessagesFCC Compliance of Modem Page DM500 and DM550 Digital Mailing System Operating Guide ContentsPage Postage By Phone System Pitney Bowes Contact Information ListPitney Bowes Web Sites Our Help DeskPage 1 Read This First What’s in This Guide 1 Read This FirstScale User Guide DM500 and DM550 Digital Mailing System Operating GuideOther Information Publications On the System Web Resources Our Help DeskWhat You Need to Know USPS Requirements1 Read This First DM500 and DM550 Digital Mailing System Operating Guide Safety RequirementsSafety Requirements 1 Read This Firstcontinued Safety RequirementsDM500 and DM550 Digital Mailing System Operating Guide 1 Read This First Important Information About Powering YourDM Series Digital Mailing System Off NO NO NO YESMailing System Exterior 2 Meet the DM500 and DM550 Digital Mailing SystemFeatures and Benefits Parts of the Mailing SystemEnergy Star Rating Postage Meter Features and Benefits2 Meet the DM500 and DM550 Digital Mailing System Introducing the Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide Easy-To-Use IntelliLink Control Center Variety of CommunicationsOptions Ability to Communicate with other ApplicationsBudget Manager Accounting and ReportsStandard Accounting and Reporting Advertisements and Inscriptions Optional PermitsParts of the Mailing System Mailing System ExteriorDM500 and DM550 Digital Mailing System Operating Guide 2 Meet the DM500 and DM550 Digital Mailing System ExteriorMailing System The DM500 and DM550 System Right Side View of the DM500 and DM550 SystemConnectors on the Back of the Mailing System Base DM500 and DM550 Digital Mailing System Operating GuideMailing System Exterior Connectors on the Back of the IntelliLink Control Center 2 Meet the DM500 and DM550 Digital Mailing SystemMailing System Exterior DM500 and DM550 Digital Mailing System Operating Guide Connecting the IntelliLink Control Center to a Remote Phone Line2 Meet the DM500 and DM550 Digital Mailing System The Mailing System InteriorPrinthead - This produces the meter stamp DM500 and DM550 Digital Mailing System Operating GuideThe Mailing System Interior Ink Cartridge - This contains the ink used to create the meter stamp2 Meet the DM500 and DM550 Digital Mailing System The IntelliLink Control CenterThe IntelliLink Control CenterDM500 and DM550 Digital Mailing System Operating Guide The Main Screen 2 Meet the DM500 and DM550 Digital Mailing SystemFirst Class Presorted Preparing Your Mail 3 Mail In A MinuteContents Mail In A Minute3 Mail in a Minute Mail In A MinutePreparing Your Mail Running the Mail 2. Select Key In PostageDM500 and DM550 Digital Mailing System Operating Guide 3 Mail in a Minute Printing Postage Tapes4 Running Mail Navigating HintsDetermining the Correct Postage Mode Select Mode 4 Running MailNavigating HintsApplying Postage and Running Mail Follow the other procedures listed here as neededDM500 and DM550 Digital Mailing System Operating Guide 4 Running Mail Chart A - Printing on Mail1 Determining the Correct Postage Mode Feeding Mail or Printing Tape?1 Determining the Correct Postage Chart B - Postage Tape ModeChart C - Mail Modes with NO Postage Mode2 Preparing Your Mail About Running Mail4 Running Mail About Printing Postage Tapes DM500 and DM550 Digital Mailing System Operating GuideAbout Running Mail Select Mode 3 Selecting the Postage Mode and Running the MailWhile your mailing system processes the mail, the screen 4 Running Mail2. Select Key In Postage Mode SelectionKey in Postage DM500 and DM550 Digital Mailing System Operating Guide4. Select Differential Weighing Before using differential weighingDifferential Weighing To use differential weighingDM500 and DM550 Digital Mailing System Operating Guide Manual Weight Entry2. Select Manual Weight Entry Attached Scale4 Running Mail Attached Scale - AutoTapePrint Permit 3. Select Attached Scale - AutoTapeMode Selection Seal OnlyTo select a Print Permit DM500 and DM550 Digital Mailing System Operating Guide4 Running Mail 4 Selecting or Deselecting an AccountSelect an Account Deselect an AccountDM500 and DM550 Digital Mailing System Operating Guide 5 Selecting a Class, Carrier, or Special Service4 Running Mail Selecting ZIP Codes and Zones Select a CountryDate 6 Selecting the Meter Stamp OptionsMeter Stamp Options Meter Stamp OptionsMeter Stamp Options AdvertisementURGENT 4 Running Mail2. Select Meter Stamp Options InscriptionDM500 and DM550 Digital Mailing System Operating Guide Meter Stamp OptionsMeter Stamp Options Print PositionMultiple Tapes 4 Running MailOverview 7 Using Electronic Confirmation ServicesPostage Calculation for Confirmation Services Discounts for Confirmation Services4 Running Mail Adding Services or Making ChangesTracking Information on the Internet After 24 hours you can track your mail on the internet using yourDM500 and DM550 Digital Mailing System Operating Guide Using Confirmation Services Before Printing Postage4 Running Mail Adding Confirmation Services After Printing PostageDM500 and DM550 Digital Mailing System Operating Guide Editing, Deleting or Sending Confirmation Services Records8 Adding Postage or Changing the Date To add more postage4 Running Mail To change the date DM500 and DM550 Digital Mailing System Operating GuideJULY 03,2002 4 Running Mail 9 Clearing the Batch Count5 Mailing System Setup 5 Mailing System Setup Navigating HintsSelect Option DM500 and DM550Digital Mailing System Operating Guide Overview of Mailing System Setup5 Mailing System Setup 1 Setting the Display Language2 Adjusting Display Contrast and Volume Control 3. Select Change Language3 Setting the Date and Time of Day Current Time Date will Advance After Daylight SavingDM500 and DM550Digital Mailing System Operating Guide 5 Mailing System Setup 4 Setting Up a Supervisor PasswordTo create a supervisor password To password protect an operation5 Setting Up a Lock Code b. Change Lock CodeDM500 and DM550Digital Mailing System Operating Guide 5 Mailing System Setup 6 Setting Up the Scale and Selecting RatesScale/Rates Setup Scale/Rates2. Select Class if new Piece Diff Weigh Trip WeightAutoScale Class if New Piece2. Select Dest. if new Piece Destination if New PieceDestination if New Class ZIP/Zone Prompt2. Select BMC Intra ZIP BMC Intra ZIPAdd ZIPs to Zone Discount Code5 Mailing System Setup 7 Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up Confirm Svc Barcode PromptPB Phone # Phone/Network Set UpPBP Account # Dialing Prefix2. Select Secondary PB #. This number is supplied by your Pitney Secondary PB #My Phone # Dialing TypePhone/Network Set Up Modem TypeModem String Phone/Network Set UpNetwork Settings 5 Mailing System SetupPhone/Network Set Up Setting the High Value Warning for Key In Postage 8 Configuring High/Low Funds Warnings9 Configuring Low Ink Warning Setting the Low Funds Warning Value2. Select Basic Settings and then Timeouts 3. Select Display Sleep 10 Configuring System TimeoutsTimeouts TimeoutsSelect Normal Preset Timer Preset TimerTimeout Select Basic Settings and then TimeoutsWaiting for TimerSelect Basic Settings and then Timeouts Select Transaction Timer5. Press the screen key for Store Current Setting to Preset 11 Defining PresetsHow to Define Normal Preset Values 2. Press the Custom Presets key4. Select Store Current Setting to Preset Defining PresetsHow to Define Custom Preset Values How to Store Advance Date in a Custom PresetDM500 and DM550Digital Mailing System Operating Guide PresetsDefining Example1. Press the Custom Presets key How to Edit Custom Preset ValuesHow to View, Rename, or Delete Presets 4. Press the screen key for Store Current Setting to PresetDM500 and DM550Digital Mailing System Operating Guide 12 Taking the Meter Out of Service 13 Adding an Optional Printer2. Select Take Meter Out of Service 3. Select Transfer Funds from Meter5 Mailing System Setup 14 Configuring the Optional Barcode ScannerDM500 and DM550Digital Mailing System Operating Guide Setting the Default Scan Type5 Mailing System Setup Adding Barcode PrefixesDM500 and DM550Digital Mailing System Operating Guide Combining Barcodes5 Mailing System Setup Setting Auto-EnterManaging Your Postage Funds 6 Adding PostageIf you need assistance with Postage By Phone System 6 Adding PostagePostage By Phone Your Postage Meter USPS Rekey RequirementsDM500 and DM550 Digital Mailing System Operating Guide Managing Your Postage Funds6 Adding Postage 1 Connecting Your Postage Meter to an Analog Phone LineConnecting Your Postage Meter - Local Analog Phone Line Which connector do I use?Connecting Your Postage Meter to an Analog Phone Line Connecting Your Mailing System - Remote Analog Phone LineDM500 and DM550 Digital Mailing System Operating Guide Connecting Your Postage Meter to an Analog Phone Line 2 Checking Available Funds in Your Postage Meter6 Adding Postage DM500 and DM550 Digital Mailing System Operating Guide 3 Checking Your Postage By Phone Meter Payment System Account BalancePress Start to Print an Envelope Don’t Print Receipt 4 Adding Postage2. Select Quick Refill, or Other Refill Amount Press Tape to Print Tape7 Standard Accounting Setup 7 Accounting Setup Set Up AccountsSelect Account DM500 and DM550 Digital Mailing System Operating Guide Overview of AccountingUsing the Account Setup Procedures Before Using the Setup Procedures7 Accounting Setup Creating ViewingAccounts or Subaccounts7 Accounting Setup 2 CreatingAccounts and Accounting Messages3 Editing Accounts 3. Select Edit AccountDM500 and DM550 Digital Mailing System Operating Guide MM DD YYYY 4 Setting an Account Period5 Turning Standard Accounting On or Off 3. Select Accounting Period7 Turning Account Password Protection On or Off 6 Deleting Accounts and SubaccountsDM500 and DM550 Digital Mailing System Operating Guide 9 Turning Reset Individual Accounts On or Off 8 Resetting Clearing all Accounts7 Accounting Setup Software 10 TransferringFunds Software, Industrial Design and Prototypes7 Accounting Setup 11 Setting the Station IDDM500 and DM550 Digital Mailing System Operating Guide 12 Selecting an Accounting Type7 Accounting Setup Your Accounting System FeaturesSubsubaccount - Graphics and Layout Subsubaccount - User Friendly TestingAccount Structure and Hierarchy EXAMPLE Account - EngineeringHierarchal Reporting Structure 7 Accounting SetupEngineering Permit Mail Report 8 ReportsUSPS Confirmation Services Report Multi-Account SummaryIntroduction How To View a ReportHow to Print a Report 8 ReportsPrinted Report ReportsSingle Account Report Screen DisplayInternal printer version Multi-Account SummaryScreen Display Printed ReportScreen Display External Printer VersionDM500 and DM550 Digital Mailing System Operating Guide Multi-Account SummaryPrinted Report Last 5 Refills Report8 Reports Screen DisplayDM500 and DM550 Digital Mailing System Operating Guide Confirmation Services Report System PrinterPrinted Report System Printer Printed Report Attached Printer8 Reports Permit Mail ReportAccount List Report External Printer RequiredPrinted Report Funds ReportDM500 and DM550 Digital Mailing System Operating Guide Screen Display8 Reports System Setup ReportScreen Display Error ReportError Report DM500 and DM550 Digital Mailing System Operating GuidePrinted Report Job Report8 Reports Screen DisplayView Download Log Installed/Pending RatesData Capture Report Last Rates DownloadedPage Items to Keep On Hand 9 Maintaining and UpdatingCleaning the Exterior E-Z Seal Sealing Solution MaintenanceCleaning the Exterior 9 Maintaining and UpdatingItems to Keep On Hand Tape Maintenance DM500and DM550 Digital Mailing System Operating GuideTape is still on roll Tape still on Roll Tape has run out9 Maintaining and Updating DM500and DM550 Digital Mailing System Operating Guide E-Z Seal Sealing Solution MaintenanceMoistener Maintenance Cleaning or Replacing the Moistener Brush9 Maintaining and Updating Assembly DM500and DM550 Digital Mailing System Operating GuideMoistener 9 Maintaining and Updating Cleaning or Replacing the WickCleaning or Replacing the Wick Clean the wick by holding it un- der running waterDM500and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the Wick The solution level should be9 Maintaining and Updating Cleaning or Replacing the Wick DM500and DM550 Digital Mailing System Operating GuideHold it in this position for ap- proximately 20 seconds 17. Close the feed cover 9 Maintaining and UpdatingDM500and DM550 Digital Mailing System Operating Guide Printer Maintenance2. Select Maintenance 3. Select Print Test Pattern Printing a Test PatternPrinting a Test Pattern Cleaning the Printer Nozzle2. Select Maintenance 9 Maintaining and UpdatingDM500and DM550 Digital Mailing System Operating Guide Replacing the Ink Cartridge3. Remove the old ink cartridge by lifting it straight up 9 Maintaining and UpdatingTo replace the ink cartridge 1. Lift up the main cover and locate the ink cartridge lid6. Close the main cover Replacing the Ink CartridgeDM500and DM550 Digital Mailing System Operating Guide 4. Insert the new ink cartridge with the grooved side facing you9 Maintaining and Updating Changing the Printhead2. Select Maintenance CAUTION Do NOT attempt to clean the printhead6. Push the printhead tab to the left as shown here assembly forward as shown here. This exposes the printhead coverDM500and DM550 Digital Mailing System Operating Guide Changing the Printhead9 Maintaining and Updating Changing the Printhead9. Locate the stand-off on top of the printhead shown here Changing the PrintheadDM500and DM550 Digital Mailing System Operating Guide Changing the Wiper Blade Assembly 2. Select Maintenance 3. Select Replace Wiper Blade Assembly9 Maintaining and Updating 3. Select Updates and Add-Ons Performing Updates or Adding FeaturesTurn on New Features Perform Software Updates9 Maintaining and Updating b. Feature Codec. Phone Download Performing Updates or Adding Features10 Troubleshooting How to Troubleshoot your DM Series Digital Mailing System 10 TroubleshootingMore than one envelope DM500 and DM550 Digital Mailing System Operating GuideDescription 10 TroubleshootingEnvelope Feeding Problems Solutioning a Test Pattern in Chapter 9 in this DM500 and DM550 Digital Mailing System Operating GuideTape jamming in the 10 TroubleshootingRefer to Changing the Printhead and Chang as described in Cleaning the Printer Nozzleing the Wiper Blade Assembly sections in DM500 and DM550 Digital Mailing System Operating GuideDisplay Problems 10 TroubleshootingProblems Adding Postage to Your Postage Meter SolutionDM500 and DM550 Digital Mailing System Operating Guide Weight on internal scaleDescription 10 TroubleshootingWeighing Problems Solution11 Supplies and Options Consumables You Can Order Sealing Solution11 Supplies and Options Ordering SuppliesServices Moistener Kit Wiper Blade and Printhead Kits USPS ConfirmationDM500 and DM550 Digital Mailing System Operating Guide 11 Supplies and Options Accessories You Can OrderURGENT Advertisements and InscriptionsUSPS Supplies Ordering Permits for Your Mailing SystemDM500 and DM550 Digital Mailing System Operating Guide Page SV60890 Rev. G A GlossaryA Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary DM500 and DM550 Digital Mailing System Operating Guide A Glossary Test Pattern DM500 and DM550 Digital Mailing System Operating GuidePage Appendix B - Operator Training Checklist Learning About Your System B Operator Training ChecklistDM500 and DM550 Digital Mailing System Operating Guide Basic OperationsB Operator Training Checklist Advanced OperationsDM500 and DM550 Digital Mailing System Operating Guide If You Need To Change Your System SetupB Operator Training Checklist If You Need To Change Your System Setup continuedDM500 and DM550 Digital Mailing System Operating Guide What You Need to Maintain Your SystemB Operator Training Checklist If You Have Problems with Your SystemContents C SpecificationsSpecifications Envelope DimensionsSpecifications C SpecificationsSealing Method DM500 and DM550 Digital Mailing System Operating GuideMailing Materials C SpecificationsSpecifications DM500 and DM550 Digital Mailing System Operating Guide Envelope DimensionsMinimum MaximumPage SV60890 Rev. G IndexIndex DM500 and DM550 Digital Mailing System Operating Guide Index DM500 and DM550 Digital Mailing System Operating Guide Index