DM500 and DM550 Series
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SV61436 Rev. D
FCC Compliance
Alerting Messages
FCC Compliance of Modem
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Table of Contents
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PB Web Sites
Pitney Bowes Contact Information List
Our Help Desk
Postage By Phone System Pitney Bowes Supplies
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Read This First
Read This First
What’s in this Guide Other Information
Usps Requirements
Safety Requirements
What You Need to Know
Read This First
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Read This First
Meet the DM500 and DM550 Series Digitial Mailing System
Contents Introducing the DM Series Mailing System
Meet the DM500 and DM550 Digital Series Mailing System
Introducing DM Series Mailing System Features and Benefits
Accounting and Reporting
Variety of Communications Options
Shape Based Rating
Quick Reference Card Set These
Parts of the Mailing System
Mailing System Exterior
Meet the DM500 and DM550 Digital Series Mailing System
Dual External Device USB Ports Serial Port Connector
Top release jam lever Seal bottle
Under the DM500 and DM550 Series Print Cover
Function Keys
SV61436 Rev. D
Main Screen
Connectors on the Back of the IntelliLink Control Center
Meet the DM500 and DM550 Digital Series Mailing System
Mail in a Minute
Mail in a Minute Preparing Your Mail
Select Key In Postage
Running the Mail
Printing Postage Tapes
Running Mail
Navigating Hints
Select Mode
Applying Postage Running Mail
Feeding Mail or Printing Tape?
Determining the Correct Postage Mode
Chart a Printing on Mail
Chart C Mail Modes with no Postage
Chart B Postage Tape Mode
About Running Mail
Preparing Your Mail
Adding Postage in this guide
Mail
Tips on Feeding
About Printing Postage Tapes
While your mailing system processes the mail, the screen
Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
Select WOW Weigh on the Way
Mode Selection Key in Postage WOW Weigh On-The-Way
Select Weigh First Piece
Mode Selection Weigh First Piece Differential Weighing
To use differential weighing
Select Differential Weighing
Select Manual Weight Entry
Mode Selection Manual Weight Entry
Mode Selection Attached Scale Mode Selection Seal Only
Mode Selection Time and Date Stamping
Selecting an Account Manually
Selecting or Deselecting an Account
Selecting an Account
Selecting an Account by Speed Code
Deselecting an Account
Selecting an Account by Name
Selecting ZIP Codes and Zones
Selecting the Class, Carrier, Special Services or Options
Selecting a Country Selecting a Smart Class
Meter Stamp Options Date
Selecting the Meter Stamp Options
Meter Stamp Options Advertisement
Select Meter Stamp Options
Select Meter Stamp Options, then select Text Entries
Discounts for Confirmation Services
Postage Calculation for Confirmation Services
Overview
Sending Your Records to Pitney Bowes
Adding Services or Making Changes
Using Confirmation Services Before Printing Postage
Adding Confirmation Services After Printing Postage
SV61436 Rev. D
Confirmation Services
Installation/Setup
Press Existing Features Press Confirmation Services
Select Confirmation Services
Setup Options
Processing Electronic Return Receipt
Select E-Ret Receipt
Enter the Usps tracking barcode number
Processing ERR with a Customer Reference Number
Using ERR With a Customer Reference Number
Select Certified Select Offline eRR
Off-Line Electronic Return Receipt ERR
Select 1stCl Letter
To add more postage
To change the date
ClearingBatch the Count
Contents
Mailing System Setup
Mailing System Setup
Overview Mailing System Set Up
Setting the Display Language Adjusting Display Contrast
Setting the Date and Time of Day
Setting Up a Lock Code
Setting Up a Supervisor Password
Creating a Supervisor Password
Password Protecting an Operation
Scale/Rates
Setting Up the Scale and Selecting Rates
Class if new Piece, Dest. if new
Piece and Dest. if new Class options allow
Select WOW Start Key
Select WOW Weight Limit
Select Class if new Piece
Select Carrier/Class Disp
Scale/Rates ZIP/Zone Prompt
Scale/Rates Destination if New Piece
Scale/Rates Autoclear Destination Value
Select BMC Intra ZIP
Scale/Rates Add ZIPs to Zone
Select Add ZIPs to Zone
Select Discount Code
Creating a Smart Class with an Auto Inscription
Scale/Rates Smart Classes
To set the next weight break point, select Add Another Class
Setting Up a Smart Class with an Auto Inscription
Modifying a Smart Class with an Auto Inscription
Scale/Rates Auto Rate Large Envelope
Select View Detail Select Modify Auto Ad/Inscription
Yes, Post as Flat
Select Dialing Prefix
Setting Up Postage By Phone Meter Payment System
Select My Phone #
Phone/Network Set Up Network Settings
Phone/Network Set Up Use LAN Firewall Settings
Configuring Low Ink Warning
Configuring High/Low Funds Warning
Phone/Network Set Up Remote PC Refill
Setting the Low Funds Warning Value
Select Basic Settings and then Timeouts Select System Sleep
Timeouts Display Sleep Energy Star
Standby Mode Least Power Usage
SV61436 Rev. D
Timeouts Transaction
Defining Presets
Press the screen key for Store Current Setting to Preset
Defining Normal Preset Values
Press the Custom Presets key
Select Store Current Setting to Preset
Defining Custom Preset Values
Store Advance Date in a Custom Preset
Viewing, Renaming, or Deleting Presets
Editing Custom Preset Values
Sample
Specifications
Postal Rules and Guidance
Select Set Up, then select Text Entry Set Up
Creating a Custom Message for the First Time
Adding Additional Custom Messages
Deleting a Custom Message
Editing a Custom Message
Select Meter Stamp Option, then select Text Entries
Envelope Guidance Drop Shipment Endorsement
Adding an Optional Printer
Taking the Meter Out of Service
Configuring the Optional Barcode Scanner
Setting Default Scan Type
Adding Barcode Prefixes
Combining Barcodes Setting Auto-Enter
Adding Postage
Your Postage Meter
Postage By Phone Meter Payment System
Connection Alternatives Review
Usps Rekey Requirements
Checking Your Postage By Phone System Account Balance
Managing Your Postage Funds
Connecting Your Control Center to a Remote Analog Line
CheckingAvailable Funds in Your Postage Meter
Postage Pass Automated Postage Refill
Adding
Postage meter, follow these steps
Select Quick Refill, or Other Refill Amount
Recommended Minimum Default $2000 $8000 $1000 $5000
Standard Accounting
Setting an Account Period
Standard Accounting
Overview of Accounting
Using Account Setup Procedures
CreatingAccounts
Before Using Setup Procedures
Select View Accounts
Select Create Account/Sub
Select Create Account/Sub
Editing
Setting an Account Period
Accounts
Select Edit Account
Delete
DeletingAccounts
TurningReset Individual Accounts On or Off
Select Transfer Entire Amount, or
Transferring
Funds
AccuTrac
Selecting an Accounting Type
Standard
Your Accounting System Features
Examples
Account Structure Hierarchy
Engineering
Standard Accounting
Introduction Viewing a Report Printing a Report
Reports
Introduction Viewing a Report Printing a Report
Report Print Queue
Single Account Report
Screen Display
Printed Report
Internal Printer Version
Multi-Account Summary Report
External Printer Version
Last Five Refills Report
Printed Report Attached Printer
Confirmation Services Report System Printer Required
Printed Report System Printer
Account List Report External Printer Required Funds Report
System Set Up Report
Error Report
Job Report
DDDDDGGGGG1245
View Download Log Report
Installed Pending Rates Report
Last Rates Downloaded Report
Reports
Maintaining and Updating
Contents Items to Keep On Hand
Maintaining and Updating
Items to Keep On Hand Cleaning the Exterior
Tape Maintenance
Tape is still on roll
Select Maintenance Select Load Tape Select Unload Tape
Seal Sealing Solution Maintenance
Moistener Maintenance
Moistener brush button Moistener brush assembly
Cleaning or Replacing the Wick
Metal shield
SV61436 Rev. D
14-18mm0.55-0.71
Printer Maintenance
Select Maintenance
Select Maintenance Select Print Test Pattern
No, clean the print nozzle screen key. Go to step
Replacing the Ink Cartridge
Maintaining and Updating
Changing the Printhead
Printhead cover
Proceed to Changing the Wiper Blade Assembly section
Select Maintenance Select Replace Wiper Blade Assembly
Changing Wiper Blade Assembly
Performing Updates or Adding Features
Maintaining and Updating
Troubleshooting
Ink Waste Full Tray Warning
How to Troubleshoot your Mailing System
Description Possible Causes Solution
Envelope Sealing Problems
Envelope Feeding Problems
Select Sealer off
To clear a jam in the WOW deck
To clear a jam from the transport deck
Printing Problems
Tape Feeding Problems
Refer to the Changing the Printhead
Display Problems
Postage Refill Problems
Scale
Weighing Problems
To test the scale
Supplies and Options
Comsumables You Can Order
Confirmation Services Labels
Supplies and Options
Specifications
Specifications
Specifications
Dimensions and Weight
Electrical and Operating Conditions
DM500 DM550
Capacities and Features
Mailing Materials
Specifications Accounting Features
Minimum
Maximum
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Glossary
Glossary
PSD
Device PSD
Usps
Glossary
Index
10-5,10-6,10-7
Password
Tape
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SV61436revd