Pitney Bowes DM550, DM500 manual Tape Feeding Problems, Printing Problems

10 • Troubleshooting

Tape Feeding Problems

Description	Possible Causes	Solution
Tape jamming in the	Adhesive is left on the leading	1.	Lift the feed cover.
feeder	edge of the new tap roll, or the	2.	Select Unload Tape from the screen. The
	leading edge of the tape is rolled		system backs the tape out of the tape slot.
	or folded under the tape roller.		NOTE: If the system fails to back the tape
			out of the slot, gently pull the tape out of the
			slot.
		3.	Cut off the portion of the tape that is rolled
			over or crimped. Make sure the leading
			edge of the tape is completely covered with
			the protective backing and that you have a
			clean straight cut.
		4.	Put the tape back in so that it feeds from
			the bottom of the roll to the right.
			NOTE: The protective backing on the tape
			should be facing down.
		5.	Pull about 12 inches of tape from the end of
			the roll up toward the cover and then loop it
			down into the slot. Feed the tape back into
			the tape slot.
		6.	From the "Out of Tape" screen, select
			Press Tape to feed tape to feed the tape
			through the machine. The machine auto-
			matically cuts off the excess tape.
		7.	Close the feed cover.
		8.	If this problem persists, call the Help Desk.
			Refer to the Pitney Bowes Contact Informa-
			tion List in this guide.

Printing Problems

Description	Possible Causes	Solution
No postage is print-	The Postage Mode is set to Seal	From the IntelliLink® Control Center, press the
ing	Only.	Mode key and select the appropriate postage
		mode option displayed on the screen.
		Refer to the Selecting the Postage Mode sec-
		tion in Chapter 4 in this guide.
	Postal Inspection is required. Your	Add postage. If you do not need to add postage
	mailing system performs an auto-	at this time, simply log onto the Pitney Bowes
	matic postal inspection every time	Data Center and check for updates. The sys-
	you do a refill. If you have not	tem will automatically perform a meter inspec-
	done a refill in the last 120 days,	tion.
	you will not be able to print post-
	age.
	Your postal rate or special service	Enter the ZIP Code or Zone. Refer to the Enter-
	requires a ZIP Code or Zone.	ing ZIP Codes and Zones section in Chapter 4
		in this guide.

10-8 SV61436 Rev. D