PQI mPack user manual Information, Limited Warranty Statement

Information

Taiwan Headquarters	China
Power Quotient International Co., Ltd.	Shanghai
14F, No. 16, Jian Ba Road Chung Ho	No.100, Tong Yuan Rd, Suzhou Industrial
City, Taipei, Taiwan	Park 215021, China
Tel: +886-2-8226-5288	Tel: +86-21-6440-3280
Fax: +886-2-8226-5268	Fax: +86-21-6440-3279
	www.pqi.com.cn
www.pqi.com.tw
E-Mail: sales@pqi.com.tw
USA	Shenzhen
PQI Corporation	Tel: +86-755-8328-7509
46661 Fremont Blvd. Fremont, CA	Fax: +86-755-8327-7582
94538, U.S.A.
Tel: +1-510-651-7281
Fax: +1-510-651-7240
www.pqimemory.com
E-Mail : sales@pqi1st.com
The Netherlands	Suzhou
PQI Europe B. V.	Tel: +86-512-6288-2999
Helftheuvelweg 11, 5222 AV Den Bosch,	Fax: +86-512-6288-3000
	E-mail: info@pqi.com.cn
The Netherlands
Tel: +31-73-627-3555
Fax: +31-73-623-4033
www.pqieurope.com
E-Mail: info@pqieurope.com
Japan	Hong Kong
POWERGLOBAL iNDEX Co., Ltd.	Flat F, 4/F, Yeung Yiu Chung(NO.8)
Segi Blvd. 7F 1-7-1 Iwamoto-Cho,	Industrial Building,
	20 Wang Hoi Road, Kowloon Bay,
Chiyoda-Ku, Tokyo 101-0032 Japan
	Kowloon, H.K.
Tel: +81-3-5835-4545
	Tel: 852-2707-4118
Fax: +81-3-5835-4540
	Fax: 852-2707-4308
www.pg-index.com
	E-Mail: sales@pqi.com.hk
E-Mail: info@pg-index.com

Limited Warranty Statement

POWER QUOTIENT INTERNATIONAL COMPANY LIMITED and all of its subsidiaries ("PQI") value your business and always attempt to provide you the very best of service. Note the following information when requesting PQI customer service department for its assistance.

Warranty Policy

●PQI warrants that PQI branded products, under normal circumstances of usage, are free from defects in material and workmanship. For any unit proved to be defective, PQI will, at its discretion, either repair or replace the unit, free of charge. The replacement unit will be either new or repaired, at PQI's option.

●Willful damage to the product, damage due to neglect or ignorance, tampering with the product components or product labels will void the warranty.

●This warranty is subject to the conditions and limitations set forth below.

Warranty Period

For product purchased on or after August 1, 2004

●Lifetime Warranty: Computer memory module

●Five-Year Warranty: CompactFlash, Secure Digital, MultiMediaCard, SmartMedia and DiskOnModule

●Three-Year Warranty: Intelligent Stick, 2.5" IDE flash disk and PC card adaptors

●Two-Year Warranty: Memory Stick and xD-Picture Card, USB readers, Travel Viewer, and all USB flash drives excluding the Intelligent Stick and any MP3 players

●One-Year Warranty*: MP3 Player, Intelligent Frame, mPack and mTrix

* Extended warranty is offered in certain countries as required by the local government.

Warranty Procedure

To request PQI for servicing or repair assistance, please do the following:

●Contact the PQI customer service department near your location.

●Please have your proof of purchase and the product serial number, if any, ready when you contact the PQI customer service department. The proof of purchase can be your purchase receipt, invoice or the PQI warranty card signed and dated by the store.

●You may also download the RMA request form, fill it out and fax it back to us.

●Our service personnel will provide a returned merchandise authorization (RMA) number and shipping instructions for returning the product. No return will be accepted without the pre-authorization, the RMA number clearly marked outside the shipping box, and the freight prepaid at your expense.

●The RMA number is valid for 30 days only from the date it is issued. It is your responsibility to ensure PQI receives your product within the 30-day period. After the 30-day period, either you have to follow the above procedure and request a new RMA number, or PQI reserves the rights to refusing the product return.

●The warranty period for the repaired or replacement unit is the remaining of the warranty period based on the original purchase, or 30days after the repair or replacement is complete, whichever is longer.

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