Technical Support | Primera Technology 032910-511262 guide

TOC

INDEX

E. TECHNICAL SUPPORT

If you have difficulties operating your Publisher, the procedures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, contact the technical support via one of the methods listed below.

Source	Location

Primera Knowledge Base	www.primera.com/kb

PTPublisher Software Help files	Open the software. Click on the

SureThing Software Help files	Open the software. Click on the Help
	Menu - Contents

Email Support	www.primera.com/contactsupport

Phone Support	763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)

Maintenance and Troubleshooting 55

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Primera Technology 032910-511262 user manual Technical Support, Source Location

Contents

For Macintosh and PC Printing History Table of Contents Interactive Feature Thank YOU… Getting Started Choosing a Good Location TOC Unpacking and Inspection Front Panel and Top Identifying the Parts Rear Panel PC System Requirements Overview of Operation TOC TOC Installing the MAC Software SetupInstalling the PC Software Loading Media Discs Hardware SetupApplying Power TOC Select Install the software Connecting the USB 2.0 Cable/Installing the DriverInstalling the Printer Driver Windows XP If you are using a Mac Installing Ink Cartridges Locating Tabs on Setup the Kiosk BIN Tutorial Copy a Disc Print only for Autoprinter Users Creating Discs TOC TOC Copy Project Using PtpublisherProject Types Video Project Data ProjectAudio Project Add Data Image Project To Select an exiting label Add Print Project Summary Start Project Summary Settings Project Options Recording Type Robot Options/Bin Selection Publisher Status Backup Project. PC Disc Publishers Only TOC TOC Rip Audio CD PC Disc Publishers Only TOC Creating a Print Label Using Surething PC Creating a Print Label Using Disc Cover MAC TOC Inspector TOC Advanced Printer Driver Functions PC Disc Surface Quality Paper SizeNon-printable Outer Margin Print Quality Color Matching Ink Saturation Center The Print Image Inner DiameterCartridge Alignment Back Details Clean/Change Cartridges & Check Ink LevelsClean/Purge Change Cartridges Cartridge to use Enable Bi-di PrintingAdvanced Printer Driver Settings MAC Disc Output Location Color Matching Kiosk Mode Intensity Save As DefaultRestore Defaults Config Utility Clean Cartridge Image Centering Change CartridgeAlignment Calibration Print Disc should look like this Label Design Requirements for Other Graphics Programs Cleaning the INK Cartridge Maintenance LED Interpreting the PUBLISHER’S Indicators Lights Internal Blue LED Lights Source Location Technical Support Technical Specifications Outer Margin 19, 24, 40 Inner Diameter 19, 24, 42 Reject Area Print Quality 11, 20, 40