Troubleshooting Your Phone | PYLE Audio 450 instruction

5

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

•Power and Startup

•Controls

•Access to Screens and Systems

•Calling

•Displays

•Audio

•Productivity Suite

To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware. For more information, see Testing Phone Hardware on page 5-9.

If you require additional assistance, contact your system administrator.

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PYLE Audio 450 manual Troubleshooting Your Phone

Contents

User Guide for the Polycom SoundPoint IP 450 Phone Trademark Information Changes to This Guide About This Guide User Guide for the SoundPoint IP 450 Desktop Phone Contents Troubleshooting Your Phone Using the Basic Features of Your PhoneUsing the Advanced Features of Your Phone Contents User Guide for the SoundPoint IP 450 Desktop Phone Viii Getting Started with Your Phone Registering Your Phone Features of Your Phone Description Features of your SoundPoint IP 450 phone are Hands-free Microphone Picks up audio during hands-free Icon Description Navigating Menus and Entering Data Before You Use Your Phone Information Status User Guide for the SoundPoint IP 450 Desktop Phone Customizing Your Phone Configuring Basic Settings Changing the Appearance of Time and Date Changing the Display Contrast Select Settings Basic Contrast Changing the Backlight Intensity Select Maximum Intensity Select Backlight Idle Intensity Select Settings Basic Preferences Headset... Headset Memory Enabling the Headset Memory ModeSelecting the Correct Headset for Electronic Hookswitch Selecting the Ring Type Select Settings Basic Ring Type Changing the Language Select Settings Basic Preferences Language Select Background Prioritize Background Select Settings Basic Preferences BackgroundsChanging the Background Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Muting the Microphone Adjusting the VolumePress , and then select Features Call Lists Missed Calls Managing Call Lists Managing Contacts Adding Contacts Select Features Contact Directory Adding Contacts From Call Lists Select Features Corporate Directory Deleting Contacts Editing Contacts Placing Calls to Contacts Searching for Contacts Customizing Your Phone Distinguishing Calls Managing Incoming Calls Diverting Calls Rejecting Calls Supporting Multiple Lines System Customizations Supporting Shared Lines Supporting Multiple Line Keys Per Line Call Forwarding is not available on shared lines Using the Basic Features Your Phone Placing Calls To place a call using the headset Do Not Disturb key again Answering Calls Answering When in Another Call To answer an incoming call on a shared line Placing Calls on Hold Ending CallsRedialing Numbers Hosting Conference Calls Call the first party Setting Up Conference Calls Managing Conference Calls To manage a conference call User Guide for the SoundPoint IP 450 Desktop Phone Adding Parties to Conference Calls Ending Conference Calls Transferring CallsJoining Conferences Splitting Conference Calls During a call, press the Trnsfer soft key Forwarding Calls Administrator Select the Enable soft key to confirm call forwarding Enabling Do Not Disturb Assigning Speed Dial Keys Press , then select Features Do Not Disturb Assigning New Speed Dial Keys Using Voice Mail To listen to voice messages Using Multiple Call Appearances Using the Advanced Features of Your Phone Using Text Messaging Select Features Messages Instant Messages Using Buddy Lists Managing Buddies Changing Presence SettingsSelect Features Presence My Status Integrating With Microsoft Live Communications Server Restarting Your Phone Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List To restart the phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and Startup Then select Status Network Controls Lines Line Information. From Access to Screens and Systems Calling Symptom Problem Corrective Action Contrast on Displays Productivity Suite Settings Basic PreferencesHeadset Echo Cancellation Audio Testing Phone Hardware User Guide for the SoundPoint IP 450 Desktop Phone Governing Law Service AgreementsRegulatory Notices Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or Peripheral Safety and Compliance CE and Vcci Mark Australia Echo cancellationUse of IP Networks through the Pstn Use of Voice Compression through the PstnPage Index Symbols User Guide for the SoundPoint IP 450 Desktop Phone End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office