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User Guide for the SoundPoint IP 450 Desktop Phone
Audio
Symptom | Problem | Corrective Action |
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There is no audio on the | The connections are not correct. | Do one of the following: |
headset. |
| • Ensure the headset is plugged into the |
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| jack marked Headset at the rear of the |
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| phone. |
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| • Ensure the headset amplifier (if |
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| present) is turned on and/or the |
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| volume is correctly adjusted. If the |
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| amplifier uses batteries, check that |
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| they are fully charged. |
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You are using a headset and the | There may be an issue with the | Do the following: |
people you call hear echo. | echo cancellation feature of your | • Press the Menu key, then select |
| headset. | |
| Settings > Basic > Preferences > | |
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| Headset > Echo Cancellation. |
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| • Using the arrow keys, select Enabled, |
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| and then press the Select soft key. |
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| • Contact your system administrator. |
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Productivity Suite
Symptom | Problem | Corrective Action | |
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You are trying to access one of | The license is not installed on | Do the following: | |
the following features, but it is not | your phone or it has expired. | • Press the Menu key, then select | |
available on your phone: |
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| Status > Licenses. | ||
• | Corporate Directory |
| |
| • Using the arrow keys, verify that the | ||
• Recording and Playback of |
| features that you want to use has a | |
| Audio Calls |
| valid license. |
• | Managing Conferences |
| • Contact your system administrator. |
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