7 Support
7.5 Troubleshooting
Configuration problems In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “7.3 SpeedTouch™ Default Config- uration” on page 95.
However, note that resetting the SpeedTouch™ to its factory settings will revoke all the changes you made to the configuration.
Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions:
Problem | Solution |
|
|
SpeedTouch™ does not work. | Make sure that the SpeedTouch™ is plugged |
(none of the LEDs light up) | into a power socket outlet. |
|
|
| Make sure that you are using the correct |
| power supply for your SpeedTouch™ device. |
|
|
| Make sure the power switch on the Speed- |
| Touch™ is turned on. |
|
|
Wireless client can not connect to | In case registration is enabled, you must |
the SpeedTouch™ wireless network. | press the 'Registration' button to register the |
| wireless client. |
|
|
| Make sure that the SpeedTouch™ Associa- |
| tion Control List is not locked, i.e. allows |
| new wireless client registrations. |
|
|
| Make sure that the wireless client adapter |
| and SpeedTouch™ share the same IP subnet. |
|
|
No wireless connectivity. | Make sure both wireless client adapter and |
| SpeedTouch™ are allowed to connect |
| through wireless channels as defined for local |
| regulatory domain. |
|
|
| Make sure that the WLAN client is config- |
| ured for the correct wireless settings (SSID, |
| security settings). |
|
|
Poor wireless connectivity or reach. | Choose automatic channel selection or be |
| careful to select a radio channel that doesn't |
| interfere with other radio channels. |
|
|
| Check the location of the SpeedTouch™ in |
| the building. See Access point settings for |
| more information. |
|
|
| Make sure both WLAN client adapter and |
| SpeedTouch™ are allowed to connect |
| through wireless channels as defined for local |
| regulatory domain. |
|
|
98 | |
|