7 Support
Problem | Solution | |
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LAN LED does not light up. | Make sure that the LAN cable are securely | |
Link integrity/Activity LED of | connected to the | |
Ethernet port does not light up. |
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Make sure that you are using the correct | ||
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| cable type for your Ethernet equipment. | |
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| Make sure the computer's Ethernet port is | |
| configured for | |
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Poor SpeedTouch™ performance. | Make sure that the SpeedTouch™ is installed | |
| and configured as instructed in this Setup and | |
| User’s Guide and/or as instructed by the | |
| Service Provider. | |
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SpeedTouch™ is not detected by MS | Make sure the UPnP™ and Internet Gateway | |
Windows XP’s UPnP™ or Internet | Device Control Client Networking compo- | |
Gateway Device Control Client. | nents are added to your MS Windows XP | |
| system. | |
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| Your computer doesn’t support UPnP™ if | |
| you run an operating system other than MS | |
| Windows XP. | |
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| Make sure that UPnP™ is not disabled in the | |
| SpeedTouch™ NAPT web page. | |
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No Line synchronization achieved. | Check whether the central splitter or dedi- | |
DSL/WAN LED off or flashing. | cated filters are installed correctly and that | |
| the correct line is patched to your Speed- | |
| Touch™ line port. | |
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| Make sure that ADSL service is enabled on | |
| the telephone line the SpeedTouch™ is | |
| connected to. | |
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| Make sure that the correct SpeedTouch™ | |
| variant is used for your DSL service. | |
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| In case of ADSL/POTS (ADSL/PSTN) serv- | |
| ices at your premises, ONLY use a Speed- | |
| Touch™ ADSL/POTS variant. | |
| In case of ADSL/ISDN services at your local | |
| premises, ONLY use a SpeedTouch™ ADSL/ | |
| ISDN variant. | |
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Bad regular telephone service | Check whether a central splitter or dedi- | |
| cated filters are installed properly. | |
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99 | |
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